Gohar S. Mukhtarzada

**** ****** ******, *******, ** 19605

610-***-****

acoxv6@r.postjobfree.com

Objective

Looking for a company that can challenge my talents and uses my knowledge

and past experiences to exceed expectations as we grow together

Education

Queens College, City University of New York (Flushing, NY) Class

of 2001

Bachelors of Arts

Flushing High School (Flushing, NY)

Class of 1993

High School diploma

Qualifications

Acquired years of experience working in customer service and with children

with various levels of mental health diagnoses and behavioral issues

Strong problem solving skills and exceptional communication skills

A genuine concern for the well being of others

Great work ethics and a quick learner

Languages

Fluent in English, Farsi, Urdu and Hindi

Computer Skills

Operating Systems: Windows 95/98/2000/ME/NT,

Applications: Microsoft Access, Excel, and Word

Professional Experience

Bonton (Estee Lauder) (Lancster, PA)

March 2013 - Feb 2015

Beauty Advisor, Makeup Artist

Develop and maintain positive long term relationships with clients

Demonstrate expertise on product knowledge and makeup application

Educate clients on products that meet their needs

Maintain counter appearance and inventory control

Achieve companies set goal to sales plan

Perform all functions of the job according to company guidelines

Motherhood Maternity (Reading, PA) September 2012 -

Present

Maternity Sales Specialist

Develop and maintain positive relationships with clients

Demonstrate expertise at fitting rooms, sales, and more

Knowledgeable of current fashion trends and merchandise assortment

Executing and maintaining all directives according to the company

Place products on the sales floor as directed

Ensure the highest standards of visual presentation

Demonstrate good safety practices

Perform all functions of the job according to company guidelines

Assist in meeting shrink and audit requirements

Victoria Secret (Reading and Lancaster, PA) April 2008 -

September 2012

Visual Lead, Supervisor, Bra Specialist

Delivered a best-in-class customer experience

Supported a customer-centric culture

Supported Best at Bras initiatives

Displayed expert product knowledge and elevated skills of sale associates

Utilized Bra "Wardrobing" Center to introduce customers to merchandise

Monitored the sales floor for 2 hour periods: 8 to 10 times per week

Attended weekly meetings with management team

Assisted and directed managers in operational duties

Implemented and executed all visual changes in the store

Participated in all company training

Took responsibility for following metrics; sales growth and credit

Supported key total store metrics

Alternative Consulting Enterprises (Shillington, PA) October 2007 -

November 2012

Therapeutic Staff support (TSS)

Planned interventions and followed individual clients treatment plans

Dealt with emotionally difficult situations

Demonstrated exceptional problem solving skills

Communicated clearly with other professionals and clients

Performed hands-on counseling

Communicated with Behavioral Specialists and Therapists

Implanted a behavior modification treatment plan

Targeting the recommendations from psychological evaluations

Utilized prescribed interventions as needed

Targeted clients specific antecedents and reinforced strategies

Acted as liaison between parents, teachers and agency

Boscov's (Lanc me Paris) (Reading, PA) October 2006 -

November 2007

Business Manager, Beauty Advisor, Makeup Artist

Managed a very successful counter

Delivered outstanding profit growth

Maintained visual standards of the company

Attended monthly meetings with Boscov's management team

Implemented all company directives

Educated team members on products

Dillard's (Estee Lauder) (Beachwood, OH) August 2006 -

September 2006

Beauty Advisor, Makeup Artist

Developed and maintained positive relationships with clients

Demonstrated expert knowledge on products

Maintained counter appearance and inventory control

Achieved companies set goal to sales plan

Performed all functions of the job according to company

guidelines

M & M Food Market (Patchogue, NY & Northfield, OH)January 2005-September

2006

Service Manager

Managed store facilities and catered to diverse community

Accounted for planning and operations in a busy division

Often worked over time

Analyzed and interpreted data in order to solve and trouble shoot issues

Implemented and developed safeguards

Completed planning, organization and preparation for Food Services

Maintained the database to guarantee accurate inventory control

Processed purchase orders for necessary supplies

Hired and trained new employees

Created new documents

Trouble shooted for data base bugs

Evaluated and assigned daily tasks and made monthly schedules

Monitored and conducted research to maintain standards

Developed and designed successful questionnaire for customers

Maximized customer satisfaction and resolved problems tactfully

References

Anwer Latif

Director of All Tune & Lube and Co-Owner of M & M Food Market

216-***-****

Steven Winning

Internet Coordinator for Boscov's

540-***-****

Delana Schuler

Manager of McGinn School Apparel

484-***-****

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