Lisa Whittall

*** ********* **** ****, ***** ON N3L 3E1

Tel: 905-***-**** E mail: acoxtp@r.postjobfree.com

Objective

Obtain a position where I can maximize my management skills, quality assurance, program development, and training

experience. Be involved with project management where my experience can be utilized to improve customer satisfaction and

my leadership skills can operate and develop.

Experience

Canadian Security Professionals April 2013 Present

Executive Assistant, Customer Service & Sales Representative

Ensure the entire office and its staff are running according to CEO’s standards. Including, but not limited to: scheduling

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interviews for prospective employees, use of Microsoft Office and DES to complete daily tasks, create payment plans for

customers, meet/exceed sales targets, data entry, filing documents, answering all office phone calls, complete pricing and

product information sheets for customers and staff, organize staff meetings, staff training, replenishing office supplies,

and take upon any other task delegated to me by Management and the CEO both for Ontario and British Columbia

offices.

Awarded “Rookie of the Year” for my outstanding performance as a new employee in 2013, and for my hard work and

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dedication to the constant growth of Canadian Security Professionals. Awarded “Sales Excellence – Gold” in 2014.

Execute strong customer service communication to happy, frustrated, past, present, or future customers. Ensure each

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customer situation is rectified and customers are left beaming with satisfaction. Customer reviews available upon request

of personal client’s satisfaction.

Personally changed the trajectory of the office community. Errors were caught and were made into proactive teaching

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moments by myself to other staff…No detail is ever to small in a growing company. There will always be errors made,

but my strong leadership skills have diminished the amount of mistakes made by myself other office staff, which boots

productivity for all.

My leadership skills, my strong work ethic, and pride in my work has always granted a stellar outcome of any task

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completed by myself or within a team and always on time. I have gone above and beyond the call of duty to create ideas

with Management in order to move the company forward (marketing, office operation, customer service, and sales)

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Ardene Assistant Manager August 2012 February 2013

Delegated tasks in regards to visual displays and merchandising the store, replenishing stock, customer service, and cash

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register responsibilities. Responsible for opening and closing the store, completing bank deposits, meeting or exceeding

daily sales targets set by head office and replenishing stock on the floor with as much efficiency and effectiveness as

possible

Maintained great leadership skills in regards to customer service; product knowledge to demonstrate an array of choices

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to the customer. Lead by example and trained new employees to meet company standards and exceed the customer’s

needs and shopping experience

Exceeded expectations at leadership, training, visual merchandising, customer service, inventory management, and

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working to achieve and exceed Ardene standards.

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Town of Oakville Summer Student April 2012 August 2012 (contract)

Maintained the high level playing field conditions for soccer fields and baseball diamonds throughout The Town Of

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Oakville. Thoroughly trained to utilize numerous pieces of equipment (trucks, tractors, other heavy outdoor machinery)

with safety standards top of mind. Very hands on within this role.

Worked within a team of crewmembers every day. Eagerly enjoyed being part of the team where personal strengths were

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demonstrated and learning opportunities were embraced. By the end of the summer I was recognized for my proficiency,

my high level of enthusiasm, and my leadership skills to delegate tasks with crewmembers to execute tasks flawlessly

and effectively.

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Oliver & Bonacini Hostess/Server’s Assistant September 2010 August 2012

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The restaurant’s fine attention to detail has provided me the opportunity to be aware, that small details are paramount both

in and outside of the workplace. I embraced the opportunity to grow within the company, which guided me to become

more interactive with customers and staff every shift. My experience with Oliver & Bonacini helped develop my excellent

leadership skills that I demonstrate today

I had various responsibilities as a host, and earned trust over my years of employment. I was trained to be a Server’s

Assistant while at O&B, and was proficient with both positions. They were sad to see me move on in my career path.

Strengths and Accomplishments

My greatest strengths are leadership and customer service satisfaction. I am personable and work well by myself and as a

team leader/member. I am proficient with time management, and focus on the task. I am computer literate and type

quickly. I am innovative and creative, which increases my job performance and inspires others around me to maximize

performance.

Volunteering with the Girl Guides of Canada is my utmost personal accomplishment. I dedicated many hours with my

group in a leadership role, and was recognized for this great community involvement by my high school. I received

scholarships for the hours dedicated to Girl Guides

I take immense pride in traveling on a mission trip to the Dominican Republic to construct a house for a family that was less

fortunate, and had little. Not only was this an experience of a lifetime but also confirmed with me that determination and

strong will, lead to great opportunities and success

I was the Student Athletic Vice President at Holy Trinity. I organized pep rallies, encouraged school spirit, and

planned events that the entire school community could participate in. I was not only an ambassador for the

Athletics department of my school, but represented Holy Trinity students in 2010/2011.

Education

McMaster University September 2011 April 2012

Holy Trinity CSS September 2007 June 2011

References

As required, current Employer: Anas Mustafa. CEO- Canadian Security Professionals 905-***-****

Please Note * Anas Mustafa is my current employer, and therefore I would appreciate being contacted prior to

contacting Mr. Mustafa. All other references can be contacted at any given time. Thank you.

Judy Shaw. Halton Region. I consider Judy my mentor in life. Judy has assisted with my personal and

professional growth. I have known Judy for approximately 2 years and in this time have gained extensive

knowledge, guidance, and support from Judy. 289-***-****

James Woloszanski. Town of Oakville - Sports field Lead Hand. 905-***-**** EXT. 3720

Justas Greblikas. Oliver& Bonacini – General Manager of Oakville Place location. I often worked side by side

with Justas and he chose to hire me. 289-***-****. To my knowledge, Justas is no longer working at Oliver

& Bonacini. Please contact the same number and ask to speak with a manager, such as Sara Dabols or Lei

Tam.

Patrick Roberts. Canadian Tire – Shift Supervisor, I worked often with Patrick in Auto Service as his Cashier.

905-***-****

Additional Qualifications

Advanced Computer High level of keyboarding Speed and Accuracy on Advanced Bookkeeping

Skills – Microsoft Office, Proficiency the computer, paper, and Skills

and more any other task given

(Recording, Filing, other)

Excellent Customer Phone Level: Advanced Organized both personally Extremely well groomed

Service Skills – and Professionally

Highly Comfortable Noticed for style and

recognized by Clients at

conversing with others via maintaining a well-kept

Canadian Security

telephone appearance

Professionals who have

written review(s) on me

I would like to share one of my customer reviews/testimonials found on www.cspalarms.ca under “About” and

“Customer Testimonials”. This review/testimonial had been sent to me via email by a customer on behalf of

himself and his wife. I am quite proud of this review, and hope this shines light on all of the above mentioned

skills, qualifications, and experiences I have outlined in my application.

“I want to say Thank You for all of your patience, and help. I downloaded the manual for my Simon XT Security

System.. Everything is working perfectly. I went to previous employer today (I am retired) to let them know of

your high standards of professionalism, I told them of your company name and hope that this will generate a

whole new area of your service. We are your happy customers and we are proud of you. ”

-From Jan and Bob

Contact this candidate