Trshelle East

***** ********** **** ***# ***

Humble TX, 77338

832-***-****

acoxt7@r.postjobfree.com

Objective: Dedicated Retail Sales Manager with 10+ years of experience seeking to transition into a Customer Service in financial services and banking industry

Highlight of Qualifications:

• Superb Customer Service

• Sales and Retail Experience

• Works well independently & teams

• Money Handling Experience

• Data Entry Skills

• MS Office, Word

Experience:

Walmart Humble TX

Department Manager August 23, 2005 to Present

• Supervised and coordinated activities of workers in department of retail store

• Interviewed job applicants and evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer and dismissal of workers.

• Trained workers in store policies, department procedures and job duties.

• Trained and managed over 15 to 20 cashiers and achieved significant improvements in their productivity.

• Ordered merchandise, supplies and equipment.

Walmart Humble TX

Customer Service Manager November 31,2012 to August 28, 2014

• Recorded delivery of merchandise, compared record with merchandise ordered and reported discrepancies to control costs and maintain correct inventory levels.

• Supervised and managed

• Inspected merchandise to ensure it was correctly priced and displayed.

• resolved conflicts

• Recommended additions to and deletions of merchandise to be sold in department.

• Prepared sales and inventory reports

• Listened to customer complaints, examined returned merchandise and resolved problems to restore and promote good public relations.

• Structured and maintained.

• Assisted workers in completing difficult sales.

Walmart Humble TX

Sales Associate August 23, 2005 to March 1, 2005

• Stock and zone the required the departments

• Accompanied customers with great service.

Walmart Humble TX

Money Center Associate

• Service customers with bill pay, check cashing, ECT.

Approved checks written for payment of merchandise purchased in department.

• Installed and removed department cash-register-receipt tape and audited cash receipts.

• Looked after and trained several cashiers.

• Supervised and managed the entire front end staff.

Walmart

Customer Service Representative

• Service customers with returns.

• Aware of and followed polices and procedures.

Education:

Channelview High School Channelview Texas

High School Diploma

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