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Manager Project

Location:
Windermere, FL
Posted:
March 29, 2015

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Resume:

EXPERIENCE SUMMARY:

Experienced and versatile IT professional with 17 years experience. Expertise in

Application Management, Service Transition, and development processes.

Passionate for quality, process, and problem solving. Broad range of skills

combined with thought leadership.

Specialties

Application Management, Service Improvement, Retail Systems, Supply

Systems, POS Systems, Development Processes

Key Strengths:

● International experience within global companies and IT organizations

● Broad range of skills and ability to adapt

● Planned and executed 2 large scale transitions of large business

critical applications involving stakeholders from 4 countries

● Advisor to management roles regarding transition and delivery

management

● Ability to communicate to many levels, including technical, managerial,

and client.

● Responsible for technical assessments and leadership of team

members

● Relocated to Germany for 1 year on for critical Websphere migration

● Developer and designer of web application used in 50 stores in NA

using Java and IBM Websphere 5.0

● Co-Inventor of targeted advertising cable set top system using

anonymous profiling

● Expertise with tools like IBM Rational ClearCase/ClearQuest. Member

of international Dev Tools team including 5 site global deployment and

local admin

● 5 years POS experience with Supermarket and Drug Stores

nationwide with backend system, cash register development, pinpad,

and EFT

● Performed many roles with including managerial roles, transition lead,

project manager roles, application manager, configuration manager

● ITIL Certified

RELEVANT EXPERIENCE:

JPMorgan Chase, PaymenTech, Tampa, FL 11/2014 - Present

Application Developer Lead, Framework Development Team

Developer Lead assisting with team tasked with converting existing .Net

framework to open source secure and broad compliant Java, Apache framework using

MVC, JSON, JAXB, Restful services. Framework will be consumed by multiple

applications for merchant processing. Member of research, development and

architecture framework team.

PRIOR EXPERIENCE:

Capgemini, Orlando, FL 7/2013-10/2014

Sevrice Delivery Manager, Application Management

Responsible for sustainment of 23 applications run by leading parks and resorts

client

Successful transition of applications in 18 week period to 19 member global team

Accountable for SLAs, service improvement and lifecycle management

Implement process improvements such as LEAN, Failure Mode Analysis, Left

Shift.

Capgemini, Plymouth Meeting, PA 11/2011-6/2013

Roles: Solution Architect, App and Technical Transition Lead, 11/2011-

6/2013

Responsible for technical leadership of Application team of about 25

developers/SMEs. Provide thought leadership and guidance, corodinate with

technical leads and managerial leads to realize successful transition of

Application Management activities and plan for account level service

improvement. System is a critical 24/7 application serving North America with

complex implementation covering a wide range of functional areas. Acted as

both Subject Matter Expert and Technical Transition Lead for North American

Supply System. Assisted in planning and executing global outsourcing transition

involving 8000 hours, 25 people, 4 countries and 3 vendors. Devised efficient

transition team structure and help ensure knowledge acquisition of a large, broad

and complex system. Responsible for quality gate readiness and identifying and

correcting weak areas of the team. Carried offshore visits for team building and

improve account level collaboration.

● Successfully completed all transition projects on time.

● Assisted in reforming Team setup and Organizational Structure both

off/onshore

● Responsible for technical assessments

IKEA North America, Plymouth Meeting, PA 7/2002 – 11/2011

Roles: Technical Transition Lead, Solution Architect 10/2008 – 11/2011

Responsible for service transition of North America Supply System from IKEA to

HCL. Transition model was onshore and offshore and included SLF, BD, as well

as infrastructure. Assisted in engagement level strategy and decision making.

Responsible for validating and monitoring vendor Service Improvement Plans

during 3 year contract. Performed technical evaluation and quality assurance of

vendor processes and output. Developed quality metrics and tuned vendor

processes. Developed standard estimation models based on function points for

enhancement estimations. Supervised and executed KT sessions. Provided

thought leadership in aligning team structures to new ways of working. Tasked

with improving client vendor relations at team level by increasing team synergy

and collaboration.

Role: Solution Architect 6/2006 – 10/2008

Responsible for technical and performance quality of highly integrated North

American Supply System. Direct and drive quality processes within the

development lifecycle. Technical advisor on system lifecycle management.

Develop and enforce coding and design standards as well as team development

process. Performed analysis and design reviews for change requests. Comply

with IKEA architecture standards and maintain corporate level landscape

integration. Mentor team members ranging from highly technical to mostly

functional skill sets. Contributed to technical evaluations of coworkers as well as

external contractors and vendors. Assisted Test Manager to devise a more

robust testing and defect management process. Supported team in Oracle

migration and ensured cross system compatibility. Technical lead on VB6 to

VB.Net client migration

Role: Application Lead

Designed and developed IKEA North America’s Home Delivery System solution

that fulfilled thousands of orders on a monthly basis for both US and Canada.

This Model View Controller (MVC) based system was the first Java and

WebSphere based application designed and developed in North America. This

system was a pioneer project and helped IKEA NA gain valuable expertise in

J2EE, WebSphere, and Web based applications. This system interfaces with the

POS system to retrieve receipt information to allow automated article handling.

This system also employed the use of a new XML/XSL based ftp label printing

solution. VB6, Active Reports, and Com based communication mechanism were

also devised to assist in robust system reporting tools.

Designed the overall system architecture. Designed and constructed all common

components and much of the system’s functionality. This includes Java bean

design, internationalization support including display languages, currency, and

units of measure; support for multiple time zones, and MVC based framework.

Assisted in the Data Modeling, DBA responsibilities, as well as operational roles

for the system’s Oracle DBMS, WebSphere based deployment, and COM/VB6

based reporting solution. Designed and implemented the system’s release

methodology and server topology. Mentored developers in Java J2EE, Struts,

and XML, as well as Windows admins in application installation and deployment.

Participated on site in Germany for 1 year on enterprise scale migration project

from Visual Age 3.5 to WSAD/WAS 5.1 platform. The migration included 8 key

products to IKEA’s financial infrastructure including Corporate Base Data,

Accounting and Pre Accounting systems. These products also use IKEA Service

Oriented Architecture called New IT Foundation which include Rational Rose

modeling, auto code generation, deployment tools and integration to enterprise

infrastructure components for printing, and inter system communication.

Performed low level debugging of JDBC and Oracle 10 implementations of third

party object relational mapping tools including Hibernate. Discovered bugs in

Oracle 10.1.x JDBC driver which impacted product systems and led to changing

of JDBC drivers used on an Enterprise level. Assisted in migrating and

debugging dynamic class loader solution which allowed Accounting systems to

interface real time to two different versions of third party accounting system.

Role: Development Support/Configuration Manager

Implemented installation of Rational Clear Case UCM and migrated IKEA North

America’s existing version control system. IKEA implements Rational Clear Case

as a global version control system. This includes multi-siting among 5 global IT

site. IKEA also has a group dedicated to Clear Case support including custom

scripts and triggers, upgrades, and general administration. Researched

hardware requirements and coordinated local installation. Received training and

managed migration effort from CVS to Clear Case. Devise stream strategy and

component design to support multiple releases, parallel development, and patch

handling.

Technologies/Platforms: WebSphere 5.1, 4.0, Clear Case, Clear Quest, Eclipse,

J2EE, Jakarta Struts, Java, IKEA based service oriented architecture (NITF),

Java Foundation Classes (JFC), Java Native Interfaces, Java Server Pages

(JSP), JSTL, JDBC, Rational Rose Oracle 10, Oracle Packages, ANT, Use

Cases, XML, XSTL, FTP, VB6, and Socket based communication

Technology, Patents, and Licensing, Doylestown, PA 4/2000 – 1/2002

Role: Software Engineer

Assisted in design and development of cable set top based system for targeted

advertising. This system employed patented prototype methodologies for viewer

profiling and complex algorithms for targeted advertising. It included newly

devised and patented ways of characterizing TV viewing habits. It also

performed real time interpretation of zip code based demographic profiling, ad

content based demographics, heuristic rule generation, and viewership history to

perform optimization algorithms for matching ads with viewers. This system

interface with cable head end systems, MPEG video content systems, and

MPEG video streams.

Developed a cable headend simulator system. This system was an event based

system which employs socket based communication and SOAP services to

delivery video content information to cable set top boxes and receive

anonymously recorded viewership information.

Assisted in designed the overall system architecture. Developed and

constructed head end simulator system using Java and Swing. Assisted in Data

Modeling and event based architecture.

Named co-inventor on 4 US patents.

Technologies/Platforms: Java, Swing, socket based communication, Event based

GUI and communication, SOAP, UML, Use Cases, XML, XSL, Linux, SQL

Server, Video Content Systems, MPEG Video Data Streams

Triversity Incorporated (Stores Automated Systems Inc), Bristol, PA 9/1995 –

4/2000

Role: Systems Developer

Developed POS solutions for supermarket and drug store systems for clients

such as Rite Aid, and Safeway. These systems including proprietary Intel based

cash registers, interfaces to POS devices such as pinpads, bank systems, and

printers; as well as Triversity’s own backend UNIX and Windows based systems.

These systems supported end-to-end POS solutions including custom register

functionality, third party credit card interfaces, backend accounting packages,

and enterprise level data consolidation. Solely developed item file interface

package used by 100+ store chain. Implemented a COM/XML interface from

FoxPro to a C++ Electronic Funds Transfer server application for debit, credit and

government based electronic cards. Helped stabilize legacy systems. Debug

and troubleshoot on various levels from low-level hardware to network transport.

Technologies/Platforms: C, Proprietary C based register state machine, ActiveX,

COM+, HTML, Java, JavaScript, Fox Pro, Object oriented design, proprietary flat

file database, TCP/IP, Serial communication, and printer driver development.

Role: Project Manager

Led a team of developers in supporting and developing Change requests for our

Super Market and Drug Store retailing sector. Trained and mentored junior level

programming staff. Was quickly able to produce team results. Team fixed

various bugs in credit systems interfaces developed by more experienced

programmers. Responsible for project estimation, design specification, and

oversight of team implementation. Instrumental in analyzing and fixing over 300

back office modules for Y2K

Technologies/Platforms: C++, COM+, HTML, Proprietary Credit Card Scripting

language, XML, TCP/IP, UNIX, Windows NT, PinPad interfaces for Everest, UPC

bar code encoding, custom printer interfaces.

AFFILIATIONS/CERTIFICATIONS:

● ITIL® V3 Foundation Exin May 2012

● IBM Websphere Certified Solution Developer IBM June 2004

● Sun Certified Professional Java 1.4 Sun Microsystems October 2003

● Web Programming Certification Penn State University, Great Valley, PA May

2000

HIGHER EDUCATION:

Ursinus College B.S., Computer Science

1995 – 2002

Affiliated with Carnegie Mellon

Carnegie Mellon University Attended but did not graduate, Engineering

1989 – 1991



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