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Shivani Gupta, PMP, MBA, PGDCA

****, **** **, *****, ** 33166 786-***-**** acoxly@r.postjobfree.com

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Business Analyst

Career Objective

To take a challenging role in business operations as Business Analyst and

give an efficient and effective solution that would help the organization

to achieve the best solution in business, which would increase its

productivity in market.

Professional Snapshot

Business Analysis ~ Project Management ~ Client Relationship Management

< PMP certified professional with over 6 years of experience in:

Business Analysis Project Management/Coordination

Release Management Requirement gathering and Analysis

Team Management Product / Process Design & Analysis

Business Process Improvement Customer Relationship Improvement

< Holds the distinction of mapping & writing business requirement

documents (BRD) and efficient in managing, analyzing and converting

business requirements in to functional specifications.

< Experience in analyzing business workflow design and management,

process analysis, configuring and implementing information systems

< Have skills in handling implementation of marketing strategies,

sustaining efforts for sales/lead generation, as well as for

resolving operational issues and clients' concerns satisfactorily.

< Prepare high level design and workflow models, mapping the business

process of client.

< Experience in handling teams to get work done in more efficient and

productive manner.

< A skilled communicator capable of managing client engagements

during the entire project to ensure smooth and crisp execution.

AREAS OF EXPOSURE

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. Engaging and coordinating Business Analysis sessions for understanding

client business processes and mapping them to required project management

standards.

. Suggesting appropriate as well as technology-based solutions for

enhancing functional efficiency of the organization and achieving

business excellence and targets.

. Analyzing business portfolio, and designing performance dashboards and

other business classification, selection and prioritization metrics.

. Documenting the client requirement with reference to product

specification and sending the same to the development team for

programming.

. Leading a kickoff meeting and defining the project to all project

stakeholders for successful development and implementation of project.

Generating excitement and buy-in to secure commitment to project

objectives.

. Experience in writing Technical Documentation and performing Analysis,

Black Box testing, White box testing, Functionality testing, GUI testing,

UAT, Integration and System Testing.

. Engaging with clients and industry groups for addressing challenging

issues (including strategic performance, operational transformation as

well as people and organizational change).

. Mapping out time lines, milestones, communication processes. Handling

project planning, execution and management in tune with the core business

objectives (including effort/ time/ cost estimation, resource loading and

contingency planning).

. Scrutinizing project progress as per scheduled deadlines and taking

necessary steps to ensure timely completion, cost and effort parameters.

TRAININGS

Business Analysis

Company: Ranbaxy Laboratories Limited

Title: Technical & Commercial Evaluation of Chyawan

Active and its Competitors

Project Management

Company: Knowledgewoods

Title: Project Management

EDUCATION & CERTIFICATIONS

> PMP certified

> MBA / PGDBM

> Post Graduate Diploma in Computer Applications:

> Agile PMP

> Stakeholder Management

> Certification in Medical Statistics

TECHNICAL SKILLS

Operating System : Windows

XP, Windows 7, Mac

Defect Tracking/Management Tools : Clear Quest

Business Analysis Tools : MS Visio, MS Excel,

MS Word, Smart View, BALSAMIQ

Hands on Experience : MS Project, MS Power

Point, PL/SQL, Team Foundation Server, MS Excel, MS Word

PROFESSIONAL EXPERIENCE

Organization Swift Tech, USA

Tenure October 2014 - till date

Role Business Analyst

Client: Insight Software

Project: Appointments Customizer

Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS

Project, MS Power Point, Team Foundation Server

Responsibilities:

This Project aims at providing the automated solution for patients to have

an appointment early, if there comes availability because of cancellation

of an appointment or other reasons. When there is a spot that has

been recently emptied, someone from the waitlist can take it and fill it to

make the business profitable.

. Lead the kickoff meeting with all project stakeholders to ensure

comprehensive requirement captures.

. Elicit requirements using interviews, document analysis, requirements

workshops, business process descriptions, use cases, scenarios,

business analysis, competitive product analysis, task and workflow

analysis.

. Write requirements specifications according to standard

templates and tools, using natural language simply, clearly and

concisely.

. Decompose high-level business and user requirements into

functional requirements and quality, specified in an appropriate level

of detail suitable for use by other functions.

. Manage team of 10 developers & work in coordination with various

other teams.

. Schedule JAD sessions for Knowledge Transfer and participate in

cross-functional project team to present progress, results, and

problems, and assist with resolution of overall project issues related

to the product functionality.

. Manage traceability information and track requirements status

throughout the project.

. Work with the development teams to resolve issues, assist in

creating test cases and to ensure the application conforms to the

requirements.

. Work with Product Managers and Architects to understand the

features including UI design, interfaces, and task workflow detail.

. Initiating Product & Process improvement. Ensure compliance to

the quality standards.

. Assist the clients through the UAT phase.

Project: Interface Catalog Project

Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS

Project, MS Power Point, Team Foundation Server

Responsibilities:

Map the existing business process of the client using Process Flows and

Business Process Modeling.

. Elicit requirements using interviews, document analysis, requirements

workshops, business process descriptions, Use Cases, scenarios,

business analysis, competitive product analysis, task and workflow

analysis.

. Write requirements specifications according to standard templates and

tools, using natural language simply, clearly and concisely based on

the gathered requirements.

. Responsible for all Database configuration,

. Write effective Test Case plans to ensure proper testing of the

implemented solution.

. Schedule JAD sessions for Knowledge Transfer to the offshore

development team for development of the reports.

. Prepare UAT Test scenarios. Performed and assist the business teams

and client through the UAT.

. Act as a liaison between the technical team and business/client

to resolve issues, and to ensure the application conforms to the

requirements.

. Execution of SQL Queries using Oracle SQL Developer to perform Data

Analysis.

. Responsible for managing monthly Enhancements and Client's Work

Requests releases.

. Lead initiatives to standardize all documentation for SOP's,

Functional, Business Development and various documents reviewed in

Audits.

. Update the stakeholders of the project timelines through proper and

timely communication.

Project: MVE Mobile Application

Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS

Project, MS Power Point, Team Foundation Server

Responsibilities:

. Requirement Gathering, Analysis & Documentation for MVE Mobile Project

which aims at providing a mobile application to the MVE Customers.

.

. Process Improvements, Cost Reductions.

. Responsible for requirement gathering, analysis and designing Business

Requirement Document.

. Responsible for testing, training, defining and documenting

procedures/policies ensuring successful system and process change

deliveries.

. Continually involved in seeking ways of improving work processes.

Interfaces with all levels of management to identify, develop and

implement initiatives to improve departmental efficiency, customer care

and expense control.

. Execution of SQL Queries using Oracle SQL Developer to perform Data

Analysis.

. Responsible for organizing workflow from Group Planning sessions through

implementation along with Risk analysis and management for MVE Mobile .

. Conduct research to determine if solutions to business requirements

currently exist within or outside the business unit and if not, whether

new solutions are feasible.

. Continually involved in seeking ways of improving work processes.

Interfaces with all levels of management to identify, develop and

implement initiatives to improve departmental efficiency, customer care

and expense control.

Client Krishna International, USA

Role Business Analyst

Project: Distributor Support Project

Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS

Project, MS Power Point, Clear Quest

Responsibilities:

. Elicit requirements using interviews, document analysis, requirements

workshops, business process descriptions, Use Cases, scenarios,

business analysis, competitive product analysis and task and workflow

analysis.

. Write requirements specifications according to standard templates and

tools, using natural language simply, clearly and concisely based on

the gathered requirements.

. Responsible for all Database configuration,

. Utilize supply chain experience to evaluate the captured business

requirements and recommend the most cost effective and innovative

(technology or process change) solutions to meet those requirements.

. Act as the liaison between the Business (supply chain) and IT

(Application design and development groups) by actively participating

on teams to create test plans, deployment plans and training plans to

successfully deliver the solution.

. Write effective Test Case plans to ensure proper testing of the

implemented solution.

. Schedule JAD sessions for Knowledge Transfer to the offshore

development team for development of the reports.

. Prepare UAT Test scenarios. Performed and assist the business teams

and client through the UAT.

. Act as a liaison between the technical team and business/client

to resolve issues, and to ensure the application conforms to the

requirements.

. Responsible for managing monthly Enhancements and Client's Work

Requests releases.

. Lead initiatives to standardize all documentation for SOP's,

Functional, Business Development and various documents reviewed in

Audits.

. Update the stakeholders of the project timelines through proper and

timely communication.

Organization PMI South Florida Chapter

Tenure January 2014 - December 2014

Role Project Analyst / Board Member

Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS

Project, MS Power Point,

Working with PMI South Florida Chapter in volunteer capacity.

Responsibilities:

. Responsible for planning, production, execution and quality assurance of

all seminar events including Chapter's Annual Professional Development

Day(PDD) seminar, using various tools like MS Project, MS Word, MS

PowerPoint, MS Excel.

. Responsible for gathering complete and useful in class surveys and

designing them with appropriate metrics for capturing useful data with

strong experience in working with PowerPoint, Word and Visio.

. Proficiency in Online Presentation and Collaboration tools.

. Strong analytical, quantitative, problem solving, and organizational

skills.

. Demonstrated ability to organize workload, multitask, think analytically,

solve technical problems, and establish relationships across business and

IT team members.

. Strong facilitation and communication skills including presentation and

interview skills.

. Strong organizing and planning skills with proven ability to multi-task;

analysis and problem solving skills, negotiation skills, ability to work

with minimal direction and supervision.

. Advanced business process analysis and workflow documentation skills.

. Represented PMI South Florida Chapter in MEGA Seminars World 2014 held in

Orlando, Florida, USA.

Organization Paramount Health Services

Tenure March 2010 - March 2012

Role Business Analyst

Project: Hospital Empanelment Project

Paramount Health is managed care service organization, one of the best

Third Party Administrators for Health Insurance Companies in India.

Responsibilities:

. Project management, Process Analysis & Documentation, Process

Improvements, Cost Reductions.

. Facilitated on time and efficient completion of Projects by

understanding critical activities and alerts.

. Prepared Business Requirement Documents and converted business

requirements to functional specifications. Designed Use Case Diagrams,

Entity Relationship Diagrams and Web page mock ups.

. Participated in project delivery, including testing, training, defining

and documenting procedures/policies ensuring successful system and

process change deliveries.

. Experienced in test planning and execution and training documentation

and execution.

. Provide project leadership to seven employees for the empanelment of

Hospitals including Schedule control, Status reporting and Client

/Project team coordination.

. Demonstrated skills in organizing workflow from Group Planning sessions

through implementation along with Risk analysis and management.

. Strong knowledge of manual testing.

. Continually involved in seeking ways of improving work processes.

Interfaces with all levels of management to identify, develop and

implement initiatives to improve departmental efficiency, customer care

and expense control.

. Represented company in interaction and negotiations with Provider

Network.

. Increased the output of investigation department by more than 200% in

three months.

. Framed system for work measurement for continuous improvement.

. Coordinated with CRM team for successful renewal of services for Samsung

group amounting to $2 million cash-flow.

. Conduct research to determine if solutions to business requirements

currently exist within or outside the business unit and if not, whether

new solutions are feasible.

. Follow-up with customers on satisfaction of solution.

. Maintained MIS responsible for providing analytical and reporting

support to business management. Involved in interaction and

negotiations with Provider Network. Highly motivated and can quickly

learn any new environment.

. Excellent Organizational, leading and inter communication skills.

. Prepared project progress reports status reports and submitted to

management on an ongoing basis.

. Successfully accomplished investigative analysis leading to deductions

in health care claims that increased department's savings to more than

40% in very first month.

Project: Performance Measurement System,

Technical Skills: MS Visio, MS Excel, MS Word, MS Project, MS Power Point,

PL SQL

Responsibilities:

. Leading the "Performance measurement System" Project which aims at

automating system to analyze and record the performance

. Map the existing business process of the client using Process Flows

and Business Process Modeling.

. Elicit requirements using interviews, document analysis, requirements

workshops, business process descriptions, Use Cases, scenarios,

business analysis, competitive product analysis, task and workflow

analysis.

. Write requirements specifications according to standard templates and

tools, using natural language simply, clearly and concisely based on

the gathered requirements.

. Responsible for all Database configuration,

. Write effective Test Case plans to ensure proper testing of the

implemented solution.

. Schedule JAD sessions for Knowledge Transfer to the offshore

development team for development of the reports.

. Prepare UAT Test scenarios. Performed and assist the business teams

and client through the UAT.

. Act as a liaison between the technical team and business/client

to resolve issues, and to ensure the application conforms to the

requirements.

. Execution of SQL Queries using Oracle SQL Developer to perform Data

Analysis.

. Responsible for managing monthly Enhancements and Client's Work

Requests releases.

. Lead initiatives to standardize all documentation for SOP's,

Functional, Business Development and various documents reviewed in

Audits.

. Update the stakeholders of the project timelines through proper and

timely communication.

.

Organization Govt. of India (J&K)

Tenure June 06 - Aug 08

Role Project Analyst/ (MO)

Project : Immunization Services Implementation

Responsibilities:

. Completed a project on starting Immunization Services in Govt.

Dispensary Kathua.

. Coordinated analysis, planning, development and implementation of

Immunization project in accordance with Govt. guidelines.

. Worked in collaboration with Doctors, Pharmacists and Multipurpose

Workers for smooth functioning of Health Care Unit.

. Managed the team of pharmacists to efficiently run the Health

Dispensary and provide medical services to patients.

Organization SM Chemical Works (HP)

Tenure October 04 - May 06

Role Marketing Manager/Analyst

Project: Implement a B2B infrastructure that integrates SMC with its

customer and partner community for transaction Intelligence.

. Work with supply chain business owners to identify process improvement

opportunities and the corresponding business requirements.

. Lead / participate on teams to define, capture and document

business requirements including both functional and technical

requirements

. Work with business to ensure technical and functional specifications

captured cover all business requirements.

. Utilize your supply chain experience to evaluate the captured business

requirements and recommend the most cost effective and innovative

(technology or process change) solutions to meet those requirements.

. Participate on teams in the design of efficient enterprise business

solutions that meet the defined business requirements

. Serves as project subject-matter expert associated with content,

processes, solution and procedures.

. Serves as a supply chain subject-matter expert on business process

solution teams.

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