JOB OBJECTIVE

To seek a position in a company where I can utilize my skills and

capabilities gained from my educational and professional experience. To

work as a team member in an environment that provides opportunities for

both career and personal growth and contributes for the progress of the

company.

KNOWLEDGEABLE IN THE FOLLOWING COMPUTER SKILLS

Computer Networking

Microsoft Office Applications

WORK EXPERIENCE

January 16, 2013-April 24, 2013

Quimson Residence

15 Bagobo St. La Vista Subdivision

Quezon City

Data Entry

Duties and Responsibilities

Filling of documents, expenses, receipts and company letters.

Encoding documents into the computer.

Translating company hardcopies of documents into a printable softcopy

files.

August 15, 2011-Present

Fully Booked (Sokkin, Inc)

GF Regis Center, Loyola Heights,

Loyola Heights, Katipunan Ave.

Quezon City

Book Specialist/Customer Service Associate

Job Purpose: Meeting customer requirements within the store premises and

providing accurate and up-to-date information on the Organization's

products and services; Ensures that all books and merchandise in their

respective sections are arranged and displayed in order to facilitate

customer selection.

Principal Responsibilities

Attends to customer needs such as book inquiries, title location, and book

content, and recommends the appropriate books and merchandise.

Arranges and displays books and merchandise in the respective sections.

Recommends new titles and re-orders existing titles based on inventory,

sales movement, and customer needs, interests and requests.

Participates in shipment-receiving procedures by checking the accuracy of

shipment contents, placing the proper price tags, and by performing other

related tasks.

Acts as a reliever for counter duties (i.e. baggage, customer service) and

assists in the implementation of marketing activities within store

premises.

Assisting and attending walk in, phone call and email inquiries.

Managing book reservations of customers.

Checking and confirming book availability from different Fullybooked

branches and even with different publisher locally and internationally.

deal directly with customers either by telephone, electronically or face to

face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle product and service

inquiries

process orders, forms, applications and requests

organize workflow to meet customer timeframes

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

maintain customer databases

provide feedback on the efficiency of the customer service process

EDUCATIONAL BACKGROUND

Diploma in Information Technology (1Yr)

AMA Computer College

Cubao Quezon City Philippines

June 2010 - May 31, 2011

Graduate

St. Augustine's Academy of Patnongon Inc.

Poblacion Patnongon Antique

Philippines

2008-2009

Student

Col. Ruperto Abellon Sr. Memorial School

Poblacion Patnongon Antique

Philippines

2004-2005

Student

PERSONAL INFORMATION

Date of Birth : Feb. 22, 1992

Age : 23

Civil Status : Single

Nationality : Filipino

Religion : Roman Catholic

Language :

Filipino / English

CHARACTER REFERENCES

Phillip J. Bernas

Danya Marice Jacomille

Store-In-Charge

Researcher

Fully Booked(Sokkin Inc)

BDO Alba Romeo & Co.

Regis Center, Loyola Heights

Makati City

Quezon City

Mobile No. : +639*********

Mobile No.: +639*********

Margot Jobelle B. Animos

Jet Leonard Enriquez

Customer Service Associate

Store-in-Charge

Fully Booked (Sokkin, Inc.)

Fully Booked Megamall (Sketchbook Inc)

Loyola Heights, Katipunan

4F SM Megamall Mandaluyong City

Quezon City

Office No. : 631-8265

Mobile No.: +639*********

Roselle Camaro

Operation Staff

Araneta Coliseum

Cubao, Quezon City

Mobile No.: +639*********

I certify that the above information is true and correct based on my

abilities and authentic records.

Joanne S.

Viesca

JOANNE S. VIESCA

Unit 2Z, 160 B Gonzales St., Varsity Hills, Loyola Heights, Katipunan

Quezon City Philippines 1108

+639*********

email: acoxkj@r.postjobfree.com

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