Renee Ligon

acoxi8@r.postjobfree.com

216-***-**** Cellular

Non Profit & For Profit Organizational Development/Operations Management

Consulting • Community Development • Compliance • Employee Development

Energetic, results oriented leader in consulting and developing organizations designed to increase

sales productivity, profitability and client growth. Skilled at identifying training and team building gaps for improved

performance, and client satisfaction. Proven competencies include:

Training & Development/Coaching Consulting/Creative Solutions Client Presentations

Policy & Procedure/Compliance Corporate Culture Change Management Procedure Improvement

Organizational Needs Assessment Sales/Marketing Campaigns Project Management

ACHIEVEMENTS

Training & Development/Coaching - Designed training for new and existing employees by evaluating current programs based

on performance, client expectations and product outcomes to determine areas of need for training initiatives. Result: Decreased

turnover from 67% to 8%.

Consulting - Expanded existing portfolio by working business to business contacts with annual revenues up to $15MM to

determine income and growth strategies by presenting a sustainable plan based on financial an alysis, interviews with key

decisions makers and evaluating operational strengths. Result: Increased new and potential client portfolios 51% in first year.

Policy & Procedure/Compliance - Created guidelines for audit and compliance demands required by the company, state and

federal reporting by improving processes through a comparison of actual to projected timelines of completion . Result: Within 3

months, obtained a perfect audit with the company, state and federal agencies for multiple counties in a l arge state.

Corporate Culture Change - Built cohesive teams to meet deadlines and stated goals by evaluating each employee’s progress

and work attitude. Result: Within 6 months of establishing a communication plan, the environment shifted to a team center ed

environment, enabling the staff to meet 6 out of 7 deadlines, obtain a perfect audit and generate 90 new clients per quarter.

Coached individuals to become successful sales representatives by providing feedback on monthly progress towards goals with

actionable steps to develop skills. Result: Generated 50% increase in sales referrals and the team met or exceeded goals in 3

out of 5 categories as compared to 1 out of 5 in the previous year.

Organizational Needs Assessment - Instituted detailed plans to meet tracking and monitoring requirements to promote

efficiency, accountability and expense reduction. Result: Within 4 months, expenses reduced by 38%, employees were held

accountable, improving accuracy of data.

Process Operations Improvement - Streamlined multiple task events and projects to ensure an outcome of accuracy and

improved efficiency by developing clear action steps with individual teams. Result: Completed projects and programs 20 days

in advance of scheduled deadlines.

Sales/Marketing Campaign - Launched marketing and sales campaigns for state office by performing a SWOT analysis broken

down by county to determine areas of focus and greatest concentration. Result: As a start up business in the second year,

achieved second place out of 7 previously established state offices for sales revenue.

Renee Ligon 2

PROFESSIONAL EXPERIENCE

VICE PRESIDENT, CONSULTANT & RELATIONSHIP MANAGER, Government & Non-Profit September 2006- Present

JP Morgan Chase Bank –Cleveland, OH & Orlando, FL November 2009- Present

Managed the RFP Sales process for commercial sector nonprofit and municipal client business with revenues upwards of

seventy-five million dollars by working directly with Chief Executive Officers and Chief Financial Officers of local municipalities,

non-profits and state organizations. Successful through effective business to business relationship building, acting as a trusted

consultant in providing financial structures and leadership to agencies with the purpose of assisting in advancing corporate plans

and current expectations for strategic growth. Develop, manage, and deliver RFP’s to government and nonprofit agencies with

the support of the proposal team.

REGIONAL OPERATIONS & SALES DIRECTOR September 2007- May 2009

University Instructors, Inc., Orlando Florida

Served as Regional Operations and Sales Director for University Instructors – a 2 year start up crisis nonprofit project in the state

of Florida designed to provide educational programs funded through state and federal grants. Established a crisis management

plan by examining and managing monthly revenues, expense projections, compliance procedures and developing a staff of 200

teachers and ten support coordinators. Conducted staffing, training and salary negotiation process, successfully instituted a

marketing and outreach program which directly supported increased student enrollment, client retention and growth attainment.

Increased weekly goal averages by 89% for individual markets. Effectively managed multiple projects to initialize education

programs 20 days prior to the regulatory deadline as required by state contract.

VOLUNTEER PROGRAM SUPERVISOR-NON PROFIT July 2005-September 2007

Bellefaire JCB- Shaker Heights, OH

Demonstrated the mission, and purpose of the organizations obligation to the family, community an d corporate board of

directors. Established a curriculum for the employees to implement in engaging troubled youth to think creatively, communicate

openly and to take a positive leadership role. Established a recruiting process with the local colleges to aid in the, hiring, training

and compliance of all new employees.

ASSISTANT VICE PRESIDENT, RELATIONSHIP MANAGEMENT December 1999- September 2006

Sky Bank-Pepper Pike, OH (formerly Metropolitan Bank & Trust)

SHIFT SUPERVISOR AND MORTGAGE TRAINING COUNSELOR May 1998- December 1999

The Leader Mortgage Company – Cleveland, OH

ASSISTANT MEDICAL RESEARCHER June 1993- August 1995

Case Western Reserve University, Dept of Physiology and Biophysics – Cleveland, OH

EDUCATION /PROFESSIONAL DEVELOPMENT JOHN CARROLL UNIVERSITY - University Heights, OH B.A. Business

Communications, Public Relations Concentration M.S. Human Resource Management, NOVA SOUTHEASTERN UNIVERSITY

Sales and Employee Development Consultants Role Conducting Effective Manager Reviews

Harassment Supervisors and their Role Business to Business Development

Bank and Federal Compliance Training Diversity Training Employee Orientation

Annuity License –Ohio Consulting/Coaching for Improved Performance

Board of Directors Chair COMPACT UNCF Board Forty under Forty Recognition Rotary

AWARDS/AFFLIATIONS

International SHRM

Contact this candidate