Terri Levesque

**** ********* *** ******, ******* Columbia

Canada, V1B4E8

Email: acoxgm@r.postjobfree.com Cell: 1-780-717-

**** ****: 778-***-****

SUMMARY

Motivated Assistant Manager with 22 years

of Customer Service experience. I have 5

years of Office experience in which my

responsibilities went from managing cash

office to being responsible for file

maintenance, answering emails and

scheduling. I have 2 years of Merchandise

experience where my responsibilities

ranged from managing the Warehouse to

ensuring all merchandise is transferred to

the floor in a timely manner and all signage

is accurate.

OBJECTIVES

I am looking to make a career change and

would like to transfer my skills to the

banking/finance industry. Working for a

company that would take into consideration

my skills already obtained and offer growth

opportunities is definatly of interest to me.

EDUCATION

Kelly Road Secondary

School Prince George BC

(Graduated in

June 1991)

High School Graduate

EXPERIENCE

TXJ Canada(Winners)

Edmonton AB (March 2008-September

2013)

Assistant

Manager/Operations

Provided daily support to the front line Cashiers

with Customer Service

and Customer

Concerns.

Managed all interviewing, hiring, orientation and

scheduling of new and

current employees as

well as building

associate relations.

Responsible for management of cash office

management,

investigating

discrepancies reporting

to Loss Prevention

Manager.

Email maintenance and any store maintenance

that might be required.

Lead loss prevention program in the store, held

monthly meetings,

administered weekly

quizzes and trained all

associates in damage

control.

Worked with Management team to increase sales

from 6.5 million to 9.6

million over 5 years.

Sterling Shoes Edmonton AB

(July 1998-February 2005)

Store Manager

Responsible for 6-10 employees, employee

evaluations, scheduling

and payroll

preparation.

Recruited and trained new and current employees.

Managed quarterly inventories.

Dealt with customer complaints and concerns as

well as developing

associate relations.

Initiated new merchandising strategies and

innovative store

front/window displays,

which increased

customer traffic.

Assisted buyers in distribution of merchandise

according to

demographics,

customer trend and

industry sales.

Consistently exceeded sales objectives by at least

25%.

Won highest increase in sales for Kingsway Garden

Mall in 2004.

The Body Shop Prince

George BC (1994 - 1997)

Sales Associate/Colourings

Specialist

Assisted in scheduling and training of all new

employees.

Handled floor sales and cash register sales,

assisted and advised

customers in selecting

purchases.

Responsible for product knowledge.

Utilized Plano Grams to merchandise store

resulting in increased

customer traffic and

increased sales in

store.

SKILLS

Seminars provided by Winners

- Leading Self

- Leading Others

- Drivers Seat

- Performance

Improvement Plan

- Positive

Associate Relations

- Labor

Legislation

- Management

by Objectives

Other skills obtained

would be: Conflict resolution, Strong organizational

skills, Creative problem

solver, Excellent communications skills, training

and development, Customer

Service, Energetic attitude, Courteous

Demeanour.

REFERENCES Available upon

request

Contact this candidate