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Customer Service Management

Location:
Durham, NC
Posted:
March 28, 2015

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Resume:

Terry S. Malloy

**** ******** **** *** #***

Durham, NC 27705

acoxcv@r.postjobfree.com

919-***-****

Profile

Good computer skills, oral and written communication, analytical skills,

trustworthy, dependable, resourceful. Adaptable able to direct and control

the course of my work determining it's nature without a great deal of

direction from others. Interpersonal and customer service skills. True team

player with strong willingness to learn and apply my learning and

experience.

Relevant Experience

March 1, 2004 - May 10, 2007

Cardinal Health 200, LLC

Warehouse Assoc II - Responsible for performing, controlling a combination

of manual or automated tasks necessary for the receipt, storage, and

shipment of medical product. This includes functions of receiving, picking,

packing, shipping, staging, transporting. Prompt delivery to customers

using hand held RF- scanner and pick-to- voice technology.

May 10, 2007 - April 1,2013 - Quality Inventory Control Returns Dept.

Generate, export, analyze and maintain Microsoft Excel spreadsheets to

track various inventory statistics interfaces with sales reps, customer

service, trucking companies carriers and other Cardinal Health distribution

center personnel. Processing customer returns that are returned back to

distribution center, due to shortage, overage, wrong product shipped and

product that was received damaged. Receiving, shipping, put a way's, and

restocking of product. FCA check on all lot numbers and product part number

on stock returning to inventory. COD (certificate of destruction) on

product not returning to stock. Verify returns authorization.

April 1, 2013 - March 9,2015 - Coordinator Inventory Management

Accountable for the supply planning product deployment and expediting

processes, and the development and implementation of a stocking

optimization model. Minimize working knowledge of universally accepted

inventory management concept. Ensure an actuate account of inventory, also

responsible for expediting inventory to maintain service level and DIOD

(Days Inventory On Hand). After cycle counting current inventory and re-

organizing if necessary. Fill the location to the established inventory

levels. Record service transaction on appropriate forms as directed. Ensure

proper handing and rotation of inventory.

Education

Bachelor of Science- Management Organizational Development

University of Mount Olive

Mount Olive, NC (8/2006-5/2008)

Diploma in Electronics Radio Repair (11/1978- 11/1990)

US Army Field of Artillery

Fort. Sill, Lawton, Oklahoma



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