**** **** *** ** ******* NC *****

828-***-**** acoxc3@r.postjobfree.com

Larryshia Roberts

Objective: To use my experience and skill set to successfully impact individuals and communities to achieve their present and future aspirations.

Experience

Aug 2014-Present Concentrix (work at home agent) Technical Support Agent

Call center home based; incoming calls for Apple; helped customers with tech support related issues with IOS devices, schedule Apple Retail Store appointments, process replacements, Account Security and refunds

Sept 2013 Feb 2014 West at Home (work at home agent)-Customer Service Representative

Call center home based; incoming calls for General Electric, calls from Home depots agents and Customers; helped customers with any questions, rescheduling

deliveries, liaisons between customer and delivery agents; ordering replacements for damaged items etc

June 2012-February 2013 Talk 2 Rep (work at home agent)-Online Sales Chat Agent

Online chat sales agent for AT&T; helped customers online through online chat to manage their accounts, add features, and orders (sales and customer service

Oct 2011-Dec 2011 (temp position) Spartan Staffing-The Walking Company- Customer Service Representative

Call center experience; managed inbound phone calls from customers; assisted customers and placing orders and questions about the website or shoes

answered; company emails; Order entries; order entries for stores as well;liaison between banks and customers; UPS investigations;

May 2010-Dec 2010 Convergys Inc Hickory, NC- Customer Service Representative

Call center experience: managed inbound phone calls from AT&T customers; assisted customers with problems and issues with current AT&T service.Received extensive customer service training as well as in depth sales coaching.Responsible for reaching weekly and monthly sales goals; became top sales representative within our department. Utilized multitasking skills within multiple computer applications to maximize efficiency and create the best solution possible.

Jan 2010-March 2010 Motherhood Maternity Inc Smithfield, NC-Sales Consultant

Worked as a consultant, making recommendations and selling new products; led b y example to push our team’s sales results to top 10 in the region.

Used qualifying questions to identify customer’s specific needs. Key holder responsible for opening and closing the store, taking deposits to t he bank, and configuring store merchandising format.

August 2008-May 2009 Office of Congressman McIntyre Wilmington, NC

Caseworker Intern

In charge of filing and organizing all associated paperwork while managing all incoming calls on multiple phone lines and faxes.

Managed 28 cases of Social Security for district.

Liaison for constituents and agencies for Social Security benefits and Veteran Affairs .Participated in Veterans Fair to present health information for Veterans.

Attended additional training in Social Security benefits and Veteran Affairs

May 2006-Aug 2006 Lane Byrant Smithfield NC

Worked as a consultant, making recommendations and selling new products; led by example to push our team’s sales results for credit cards.

Used qualifying questions to identify customer’s specific needs.

Key holder responsible for opening and closing the store and configuring store merchandising format.

Aug 2006-May 2007 University of North Carolina Wilmington

Receptionist

Responsible for answering phones, filing, faxing and copying.Greeting customer as they entered the office

Taking multiple messages for workers in the office

June 2004-May 2005 GAP Inc Smithfield, NC

Sales Representative

Worked as a consultant, making recommendations and selling new products; led b y example to push our team’s sales results for credit cards. Used qualifying questions to identify customer’s specific needs.

Highest in GAP credit cards on team

Education 2005-2009 University of North Carolina Wilmington Received a Bachelor of Arts in Social Work

Additional Accomplishments:

Conference Chair/Peer Educator/Mentor

Director of the South Eastern African American Leadership Conference

Managed a group of 20 students to assist in planning and delegated responsibilities to the conference

Created a presentation and taught classes about the effects of drugs and alcohol.

Mentored a class of 22 freshman to assist in the transition from high school into college

Interests Event planning, Communities, Traveling

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