Teko Chandler

**** ******** #****

Houston, TX **096

832-***-****

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Professional Summary

Adept, experienced IT professional with 9+ years of diversified technical

experience including but not limited to: Wireless, VoIP, System

Administration, System Configuration, Troubleshooting, training and

support. Expertise in system integration, Microsoft (NT 4.0, XP, 2000,

2003, 2008 Windows 7 and Windows 8), Active Directory and Group Policy

design and management.

Technical Skills

Active Directory Microsoft client and Server

Group Policy operating systems

Firewalls Troubleshooting

VOIP Javascript

DHCP UNIX

IIS Server hardware

FTP DNS

Backup software Windows Powershell

NTFS Permissions Microsoft Office

Antivirus POP

Imaging Software SMTP

XHTML Virtualization

Highlights and Achievements

St. Thomas Episcopal: Implemented a centrally managed antivirus solution.

Completed migration from Windows XP to Windows 7 on all client machines,

which included replacing the majority of the Hardware. Assisted in

migration of Server Operating Systems from MS Server 2003 to MS Server

2008. Redesigned and managed the existing Active Directory structure to

improve performance and behavior of client machines. Implemented Group

Policy objects that help to improve the performance of the support staff.

Took over editing tasks on PBX system, saving our department the cost of

hiring a contractor to perform those tasks.

Experience

St. Thomas Episcopal School

Feb 2009 - Present

Technology Support Specialist

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. Administer Microsoft Servers and workstations in an Active Directory

Environment

. Perform data backup and retrieval

. Implement and update group policy objects

. Configure NTFS and share permissions on Network resources

. Configure and installed software remotely and locally

. Create and administer Virtual Machines(client and server) with Hyper V

. Oversee and administer re-imaging projects

. Restore and/or migrate user data

. Configure and update files on PBX(asterisk) Server

. Write logon scripts to suit specific needs of certain users

. Document solutions and processes for members of IT staff to use as

reference

. Provide first response technical support to over 500 users

Milestone Technical Institute

July 2008 - Feb 2009

Instructor

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Instructed classes on the following topics/certifications:

. Network+

. Web Design

. MS Office

. MCSA

. Provide technical support as needed

Zogmo, LLC Dec 2007

- Apr 2008

Support Technician

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. Remote and hands-on troubleshooting of network and server issues

. Perform backups

. Installed network hardware

. Installed and configured server software on linux-based OS

. Repaired and/or replaced server hardware as needed

. Provided phone support to over 500 clients

Houston Public Library

Oct 2005 - Dec 2007

IS/IT Helpdesk Coordinator

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. Created and resolve trouble tickets with HEAT trouble-ticket software

. Used terminal services to deploy/configure applications on client

machines

. Provided remote and on-site troubleshooting to HPL patrons and staff

. Configured both staff & patron machines to meet standards of HPL's

network

. Administered training courses to the public

. Resolved HP network printer issues

. Repaired/replaced network printers and client machines

. Configured wireless connections on patron notebook computers

. Performed backups with Symantec Ghost

. Configured outlook accounts for library staff members at various branches

. Re-imaged staff and patron machines for deployment

. Resolved TCP/IP network issues

Education

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University of Houston

May 2004

Bachelor of Science - Information Systems Technology

References available upon request

Contact this candidate