Bobby Tillman

**** ******* ***** *****

Garland, TX 75040

972-***-**** home – 972-***-**** Cell

acox6k@r.postjobfree.com

EXPERIENCE SYNOPSIS

Extensive professional experience in the following areas: IT data project management, software design, data

and voice communications management with strong emphasis on project management, technical staff

management, technical expertise, technical support, and customer relations. Excellent team building skills

associated with transferring customer satisfaction into 100% customer loyalty.

Currently working toward ITIL and Project Manager Professional Certifications

Over fifteen years of IT Data Project Management experience.

Strong skills and technical expertise in the following areas: project analysis, design, and technical

support, Research & Development, Coaching/Counseling, Quality Assurance, Strategic Planning, Risk

Management, Feasibility Study, and other related telecommunications areas..

Excellent communications skills – both written and oral.

Excellent customer relationship skills, leadership, organization, and team building.

VOICE & DATA TELECOMMUNICATIONS POSITIONS

Tech Mahindra 2013 – 2014

IST Tester

• As IST Tester for AT&T, I have primary responsibility for the execution of Integrated System Test

for the HALO project. Using Rally for defect handling, User Stories for writing test cases, SOAP UI

for testing.

Tech Mahindra 2013 – 2014

ORT Test Manager

• As ORT Test Manager for AT&T, I had primary accountability for the management and execution of

production testing for an assigned project(s), which may include one or more of the following

phases: UCT, Post deployment UAT, ORT.

Essintial Enterprise Solutions 2005 –2013

Desktop Support/System Analyst

As Desktop Support/System Analyst responsible for providing in-house desktop support as first

point of contact for all DELL, HP, IBM and Panasonic Toughbook products. Including but not

limited to: Staging new systems, Installing new systems, Configuring End-User settings working in

an Active Directory Domain environment, Loading Software Applications, Performing Data

Migrations, Installing Local Peripherals, Mapping Network Printers, De-Installing Legacy systems,

Break-Fix Repair, Warranty Repair and Out-of-Warranty Repair.

Delegate and dispatch trouble tickets via SIEBEL, REMEDY, ASTEA and CHIPS applications.

Point 2 Point Global Security Inc. 2002 – Present

Protective Services Officer

Executes Corporate Policy designed to protect the lives of employees and the property of TXU and

others by providing armed security at key TXU and other facilities.

Provide other routine protective services as required.

H&M Billing Services 2001 – 2002

Sales Manager

Responsible for the management of sales, marketing and the growth of the company by selling our

business and building up clientele.

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Ericsson Inc. 1985 – 2001

Project Manager 2000 – 2001

Planned, implemented and managed design/network integration and test projects for Engine Bridgehead

Network application and wrote all project documents.

Project management activities included: Project planning using PROPS, setup of projects in SAP,

defined project teams for the project organization, created project specifications, performed

scheduling/planning and tracking using MS Project, performed quality assurance and Root Caused

Analysis, determined budget/cost, defined milestones and tracked actions to closure, conducted

weekly meetings, performed monthly reporting, presented project status to upper management and

provided performance evaluations.

Delivered the projects on time, within budget, and with high quality.

Total Project Manager 1998 - 2000

Managed the introduction, installation, verification and training of new hardware projects to

Ericsson’s Transgate customers.

Coordinated with several customer teams and presented weekly/monthly status to the customer (both

technical and management personnel) in written and verbal form. Surveyed customers for customer

satisfaction, performed risk analysis, gathered customer requirements and converted them to

Ericsson’s business requirements, created project specifications, performed scheduling/planning and

tracking using MS Project, tracked action items until closure, performed critical path analysis,

participated in the customer delivery acceptance process, and acted as liaison between market

introduction team and customer.

Met all deadlines and kept the cost of the projects within the budget, satisfying the customer and

making the company millions of dollars in sales and revenue.

RELATED PROFESSIONAL EXPERIENCES& TECHNICAL SKILLS

Testing Group Supervisor responsible for 11 staff members productivity

Support to Data Designers in the Call Processing area for the AXE (Business Group Charging,

Traffic Control, and Subscriber Services)

Software Engineer system designer and block system designer in the AXE

Programming Languages: PLEX, C, COBOL, FORTRAN, SQL, VISIO, ACCESS, ALL, HTML

Web Design, Erlang, ASA, JAVA, ClearCase, FrontPage, DreamWeaver

Operating Systems:DOS, UNIX (SUN), EXCEED, Windows 95/98/NT/XP/7/8, LAN, VMS, CICS,

WAN, Solaris, ICGS, MAP Info, MicroStation, REMEDY, ASTEA, SIEBEL, CHIPS

Protocols:TCP/IP, SAAL, PNNI, AINI, ATM, knowledge of Frame Relay, MPLS, FTP, GSM,

TDMA, CDMA, VOATM, SS7, ISDN, ISUP, STP, AIN, LNP, CCS, Knowledge of Circuit

Switching, Packet Switching, VOIP, UMTS, VPN, AVPN, EVPN

Switches: AXE 10, AXD301

Test Tools: MGTS, TLS, INET, IGEN, AUTOSIS, AXE HARDWARE EMULATOR, HP Quality

Center, RALLY.

TELECOMMUNICATION SOFTWARE AND HARDWARE TRAINING CERTIFICATIONS

PROPS for Managers Erlang

Behavior Interviewing Negotiation Skills

Time Management Change Management

Root Cause Analysis Risk Management

AXD 301 – System Configuration AXD 301 – Installation and Maintenance

AXD 301 – ATM Signaling & Routing Presentation Skills

Leadership Skills Tom Gilb’s – Review and Inspection

Microsoft Project Competence Management

NET+ / A+ Java

Dell Certified HP Certified

EDUCATIONAL

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Mississippi Valley State University, Bachelor of Science

Major: Computer Science Minor: Business Administration

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