Latina Woods

*** ****** **., *******, ** *****

615-***-****

acox09@r.postjobfree.com

EDUCATION

Tennessee State University, Nashville, Tennessee May 2005

Bachelor of Science

CERTIFICATION LICENSES

Certified Pharmacy Technician CPHT August 2002 - Present

Registered Pharmacy Technician Texas State Board of Pharmacy August 2002 – Present

CVS/Caremark Certificate of Prior Authorization February 2014 –March 2014.

SKILLS

Microsoft Office PowerPoint, Word, Excel, Macros

EXPERIENCE

COSCO

OCTOBER 1, 2014 –FEBRUARY 17, 2015

IMPORT DOCUMENTATION

• Vessel schedule Follow – Up

• Preparing Bill of Entry

• Assisting importer for duty of payment

• Transport arrangement for goods and Hazardous Goods

• Entering the daily import data in the computer, intimating the customers in advance about

due dates

• Followed up with the Terminals to see when certain containers was loading the rail

• Created Job Orders

• Updated Free Time

• Notified Customers of Government Holds

• Coordinate with Ocean Shipments and Custom Brokers

• Drafting the daily, weekly, monthly reports such as collection, receivable, outstanding over

dues

XEROX – CVS/CAREMARK FEBRUARY 24, 2014 – NOVEMBER 25, 2014

\ MEDICARE AND MEDICAID INTAKE SPECIALIST

PRIOR AUTHORIZATION

• Review commercial pharmacy claims and requests, render approval and denial decisions

as necessary by phone and fax.

• Create prior authorizations, maintaining complete, timely and accurate documentation of all

prior authorization requests

• Responds in a prompt, professional, and courteous manner to pharmacy, provider and

member inquiries regarding administrative prior authorizations

• Ability to handle difficult people and problems by resolving matters in an effective and timely

manner

• Assessing patient needs and documenting referral requests for coordination of care and

provide information pertaining to equipment supplies and services.

• Relay insurance coverage to referral sources and patients and discuss forms required for

billing with patients.

• The Intake Specialist receives and processes new pharmacy referrals verifying insurance coverage

• The Intake Specialist enters patient information into the patient record accurately and completely

and maintains all patient records according to Joint Commission (JCAHO) and HIPAA regulations.

AON HEWITT January 2014 –

February 2014

Customer Service Rep

• Works in a positive, team-oriented and structured call center environment and receives

calls from clients employees, processing transactions, answering questions, resolving issues, and

responding to inquiries that may be related to their health, savings, retirement plans, or other

human resource-related services ( payroll, leaves of absence, learning, etc.)

• Identifies and resolves the customers issues and anticipates future needs by explaining/

suggesting/providing additional information that the customer needs to know

• Navigates in a Window based system through a series of databases in order to access the

appropriate information to service the customer

• Makes any required customer follow-up calls and conducting any additional research

Vanderbilt Children’s Hospital Pharmacy October 2008 – July 2013

Advanced Pharmacy Technician October 2009 – July 2013

• Responsible for assisting Pharmacist in preparation and distribution of medications in addition

to acting in a supervisory role providing training to new employees

• Managing workflow, taking responsibility of delegating tasks and acting as an organizational

lynchpin, utilizing excellent planning skills and time management to ensure smooth running of

operations

• Responsible for inventory management, liaising with external suppliers and ordering

medication in addition to undertaking database management, demonstrating attention to detail

and accuracy

• Acting as patient care coordinator, successfully liaising with nurses, monitors and doctors to

ensure service excellence

• Demonstrating strong interpersonal skills in delivering high levels of customer service to

external contacts in addition to acting as an integral team member, ensuring clear channels of

communication

• Devising and implementing systems to increase efficiency throughout operations, including

developing Standard Operating Procedures (SOPs) and producing training manuals for daily

processes

• Collaborating with senior management, making proposals and implementing these to

restructure environment of Care Management system, establishing effective relationships in

support of business

• Demonstrating the ability to communicate clearly with patients, explaining medications and

providing information on addressing any concerns

• Coping well under pressure, handling heavy workloads while ensuring timelines are met

• Ensuring compliance with standard regulations in addition to adhering to company policies

• Excellent negotiate and communicator-quickly established rapport, build credibility and

cultivate lasting relationships.

Pharmacy Technician October 2008 – October 2009

• Prepare and dispense oral medications in unit dose format, Maintaining narcotic control

• Built positive relationships with patients and doctors. I received training in doing Sterile IV

medications

Studio 615, Nashville, TN October 2006 – October 2008

Assistant Manager

• Responsible for ensuring the delivery of excellent standards in customer service, accountable

for providing and ensuring staff training

• Devising and implementing Key Performance Indicators, including sales targets for sales staff,

ensuring fulfillment of business objectives

• Responsible for stock management, liaising with external suppliers to place orders and

arrange transfers demonstrating strong interpersonal skills and high levels of accuracy

• Delivering event management, organizing multiple in-store promotions designed to boost sales

• Encouraging staff, building strong internal team and striving to deliver optimal results

Walgreens Pharmacy, Nashville, TN November 1999 – June 2006

Pharmacy Technician June 2000 – June 2006

Worked closely with pharmacists and used medication input software to safety

Maintained drug inventory levels by ordering necessary medications and supplies and

verifying deliveries against purchase orders

Maintained proper storage and security conditions for all drugs

• Communicated with all customers and staff in a pleasant and professional manner

• Calculated, weighed measured and mixed with expert precision

Pharmacy Cashier (Part time) November 1999 – June 2000

• Apprentice to the Pharmacist

Latina Woods

701 Riedel Dr., Houston 77024, United States

615-***-****

acox09@r.postjobfree.com

Dear Sir/Madam,

Having seen your advertisement for a potential position. I am writing to outline my relevant

experience and suitability for the role. I believe I possess the skills, qualifications and vital

experience necessary to make a very significant contribution to your organization.

In my current role, I am accountable for managing the workflow and delegating tasks to ensure set

objectives are met and accomplished within timelines. I have experience in collaborating with

senior management to develop goals and methods for optimizing performance.

As you will note from my enclosed resume, I have strong interpersonal skills with the ability to

establish and maintain effective working relationships to ensure the development of a productive

internal team. In addition, I am skilled at solving problems with experience of devising new systems

to improve efficiency and lead effectively.

In addition, I am experienced in providing ongoing training and coaching to staff. I have strong oral

and written communication skills with the proven ability to create and implement training manuals. I

am now looking for the opportunity to grow and develop within a successful organization, keen to

utilize my leadership skills.

Please do not hesitate to call me on 615-***-**** so we can arrange an interview to discuss my

application in greater depth. I look forward to hearing from you.

Yours faithfully,

LaTina Woods

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