MIRIAM T FERNANDES PEREIRA

Phone: (11-996**-**** / E-mail: acowyx@r.postjobfree.com

AREAS: COMPLIANCE/ COMMERCIAL / CLIENT RELATIONSHIP MANAGEMENT

QUALIFICATIONS

- Experience in multinational companies in the financial, information technology, services,

telecommunications, consumer goods segments

- Experience in the role of Process/ Projects Manager in team management and procedure

development and implementation of new tools and projects (PCI, BCP, ISO, EICC/SER etc.)

- Implementation and adaptation of procedures and projects, including internal and client

audits

- Expertise in commercial direct sales, pre and post sales of products and services, B2B

and B2C markets, with a focus on customer loyalty and quality assurance service

- Focal Point in Brazil for commercial assistance to clients and monitoring processes in

Brazil and Latin America

- Experience in online business transactions (and commerce)

- Interaction with overseas offices and domestic assistance to other departments and

partners

- Experience in the role of Office Manager in the development and automation of

administrative routines and interface with suppliers

- International experience in training and sales conventions with customers in Europe, the

US and LATAM

LANGUAGES

- English / Spanish / Italian: Fluent

- French: Advanced

- German: Basic

- Portuguese: Native Language

CERTFICATIONS

- Licensed Degree, Italian / Portuguese - University of Sao Paulo (USP): 2004

- Bachelor Literature Degree - Italian / Portuguese - University of Sao Paulo (USP): 2001

- Bachelor Degree, International Relations - University Lusiada - (UNILUS / Santos): 1999

SPECIALIZATIONS

- "Business Project Management: Focus on Management and PMBOK" – ESPM: Oct/14 - Jan/15;

- "High Performance Sales Management" – ESPM: Oct/14 – Dec/14;

- "Business Education" – Forum 9/9 Yassaka: Nov/12;

- "Dimensions of Globalization" - NUPRI / USP: Feb/01 - Mar/01

- "Introduction to International Relations" - NUPRI / USP: Apr/01 - Jun/01

- "FTAA and the interests of Brazil" - NUPRI / USP: Jun/01 - Jul/01

EXPERIENCE ABROAD

- Feb/ 2010: Sales Convention (New York - USA)

- Mar/ 2009: Training (New York - USA)

- Feb/ 2009: Sales Convention (Washington - USA)

- Oct/ 2008: Team offsite / Training (New York - USA)

- Jun/ 2008: Conference ELUS, customers in Latin America (Buenos Aires - Argentina)

- Mar/ 2008: Training (La Hulpe - Belgium)

Miriam T Fernandes Pereira

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- Jun/ 2007: Conference ELUS, customers in Latin America (Cartagena - Colombia)

- May / 2007: Team offsite / Training (La Hulpe / Brussels - Belgium)

- Mar / 2007: Training (La Hulpe - Belgium)

- Jul/1999: Interchange (Uruguay)

COMPUTING

- Microsoft Office (Word, Excel, Power Point), Internet, VISIO and MS Project;

- Integrated Management Systems: SAP, QAD (ERP); CIM, SFDC (CRM) and Protheus.

EMPLOYMENT HISTORY

- Feb/11 – Oct/14: SITEL DO BRASIL LTDA

Telecommunications (Multinational)

. Process and Project Manager (Report to the Site Director)

- Sep/10 - Feb/11: ADP BRASIL LTDA (AUTOAMTIC DATA PROCESSING)

Data Processing (Multinational)

. Sr. Business Process Analyst (Report to Senior Management)

- Jan/07 - May/10: SWIFT (Society for Worldwide Interbank Financial

Telecommunication)

Financial (Multinational)

. Commercial Administrator for Latin America Customers (Report to Senior Management -

USA)

- Nov/06 - Jan/07 ATENTO BRASIL

Telecommunications (Multinational)

. Sales Assistant (Report to the Site Director responsible Microsoft client)

- Jun/05 – Sep/ 06: ZODIAC PHARMACEUTICALS S A

Pharmaceuticals (Multinational)

. Administrative Assistant / Sales (Report to the Directors)

- Feb/04 - Aug/04: DBM - DRAKE BEAM MORIN LTDA.

RH (Multinational)

. Administrative Assistant (Report to the President and Directors)

Out/01 – Aug/ 03: QUADRATA LTDA.

Telecommunications (National)

. Executive Assistant Bilingual (Report to the President and Vice-Chair)

INTERNSHIP

- Aug/04 - Dec/04: USP - UNIVERSITY OF SAO PAULO

. Activity: Italian Teacher

- Jan/01 - Sep/01: BOMBRIL - CIRIO

Clean / Food (Multinational)

Activity: Trainee

- Feb/00 - Dec/00: COMPUTER ASSOCIATES

Information Technology (Multinational)

Miriam T Fernandes Pereira

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Activity: Inside Sales

- Mar/99 - Oct/99: ROYAL TRADE CONSULTORIA LTD.

Customs (National)

Activity: Intern

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