darlene smith

** ****** **** ( Dracut, MA ***** 978-***-**** ( acowx4@r.postjobfree.com

Expertise

Supervisory experience including resolving employee and customer challenges

and complaints, creating and delivering performance evaluations, performing

monthly employee audits and creating action plans for improvement, hiring,

terminating and handling all disciplinary actions as needed. Experience

with several computer programs and systems, and administratively supporting

all levels of management.

Key Skills

Office Management Report & Document Calendar Management

Teambuilding & Preparation (Word and (Outlook)

Supervision Powerpoint) Meeting & Event Planning

Staff Development & Spreadsheet & Database

Training Creation (Excel) Strong Administrative

Policies & Procedures Internal and External Skills

Manuals Auditing Multi-tasking

Entry Level Human

Resources

Experience

AETNA - Burlington, MA 1992 to 2008

Operations LTD/FMLA Team Leader, 2002 to 2008

Customer Service Team Leader, 1999 to 2002

Executive Administrator, 1998 to 1999

Administrative Assistant to Regional Director, 1996 to 1998

Administrative Assistant to Chief Financial Officer, 1995 to 1996

Receptionist/Secretary, 1992 to 1995

Handled all administrative and office manager functions. Experience

supervising large teams. Built strong working relationships with customers.

Experience with busy call center and telephone reports. Heavily involved

with many acquisitions. Assisted with opening new offices and closing

offices. Performed monthly employee audits and created action plans for

improvement.

One Twelve Consulting - Dallas, TX, Oriskany, NY, 2012-2014

Bloomfield, CT

Family Medical Leave and Short Term Disability Claims Auditor-consulting

assignments

Performed an audit of claims for a large company of 30k employees. Created

reports and provided feedback and process improvement suggestions.

Macy's - Salem, NH 4/13 to 9/13

Part Time Sales Associate

Responsible for opening and closing register, processing exchanges, returns

and sales, making point of contact with all customers, and providing

excellent customer service.

Ninety Nine Restaurant - N. Andover, MA 9/13-current

Part Time Door Server/Hostess

Provides initial contact with guests. Responsible for seating guests,

taking call ahead calls, and ensuring the front of the house runs smoothly.

Also handle all to go orders, packing the orders, delivering to guests at

curbside checkout.

Education

CASTLE COLLEGE, Windham, NH 1992

Associate of Science in Administrative Assistant/Shorthand

NORTHERN ESSEX, Haverhill, MA 1990

Certificate in Drug and Alcohol Counseling

REFERENCES

Michael Neal

Manager

276-***-****

Claire Erbacher

Manager

978-***-****

Marion Wilson

Co-worker

603-***-****

AETNA

175 RUNNING HILL ROAD

PORTLAND, ME

800-***-****

Contact this candidate