William Hawkins

**** **** ***** ******

Lawrenceville GA, 30044

678-***-**** mobile

Email: acowwx@r.postjobfree.com

Senior Microsoft Certified Systems Engineer

PROFILE

Datacenter Manager / Microsoft Senior Systems Engineer currently in a managed services Principal Engineer role. I am Microsoft

certified and have extensive experience with Active Directory builds and migrations, along with Network design and

implementations, Exchange Mail migrations, Web Hosting services, customer migrations of Windows Active Directory, disaster

recovery and backup design utilizing Symantec Backup Exec and NetBackup. I have worked with Windows Load Balancing and

Clustering services, DNS design and implementations, DCHP, Windows Messaging; Managing Virtual Server Resources with

Microsoft Virtual Server, VMware ESX Server and VMware Virtual Center, Blackberry Enterprise BES, Proactive monitoring

services. I am seeking a Principal Engineering / IT Management position.

TECHNICAL TRAINING AND CERTIFICATIONS

A+ Certification Program,

Server+ Certification

Solaris Systems Administration Level I Course

Microsoft MCP:

Microsoft MCSA +Messaging:

Microsoft MCSE Windows 2000 with Messaging:

Microsoft MCSE Windows 2003:

WORK EXPERIENCE

DHL Global Mail (August 2013 to Current)

Principal Engineer

• Management of 400+ HP/Cisco servers running Windows 2003 – 2008 - 2012 server

• Migration of Symantec Netbackup 6.3 to 7.6

• Completion of primary datacenter relocation to collocation faciltiy

• Implementation of Off Site Disk Disaster Recovery Solution replacing backup to tape technologies

• Migration of VMware ESXi 5.0 to 5.5

• Implementation of Cisco UCS Blade server Profiles to migrate from Fiber SAN Boot Drives to iSCSI Boot Drives

• Implementation of new Cisco USC Blade Server Chassis’, Cisco Fiber interconnects

• Implementation of new NetApp 90TB SAN solution

• Completion of 7 Mail terminal relocation moves

• Management and maintenance of WSUS environment ensuring Security Compliance across all servers and work stations

• Management of McAfee EPO Anti-virus environment and reporting

• Created and implement new processes for Change Management

• Created and implemented Server Build processes and documentation

• implemented PDQ Inventory solution to provide full system inventory and processes to update inventory in Service Desk

repository

• Creation VMware Guest templates, management of Clones and Guest provisioning

• Providing application management between the Testing and Development environment to the production servers

IBM/Coke Cola International Enterprises (November 2010 to August 2013)

Senior Microsoft Systems Engineer Contractor

• Management of 800+ HP servers running Windows 2000 – 2003 - 2008 server

• Migration of Symantec Backup Exec 11d to Backup Exec 2010 R3 disaster recovery solution over 54 European sites.

• Deployment IBM Tivoli Endpoint Manager (Formerly BigFix)

• Successful completion of retro-active Microsoft Security patch remediation of 1203 missing patches across 615 Wintel

servers

• Successful planning, deployment and testing of Wintel disaster recovery plan over 4 consecutive quarters

• Administration of HP environment via HPSIM hardware level monitoring

• Administration of Norton Endpoint anti-virus environment

• Providing application management between the Testing and Development environment to the production servers

• Administration of Microsoft System Security patching via Microsoft WSUS, provided testing of patches in Dev then

managed the Production deployments

• Implemented VMware migration from ESXi 3.5 to 4.0

• Currently planning upgrade of ESXi 4.0 to 4.5 across 3 remote sites covering 415 Virtual Machines

• Administration of VMware ESXi 4.0 Enterprise 600+ guest server environment hosted on 16 ESX hosts

• Completed Tech refresh project for HP servers to replace physical servers or convert to ESX VMware virtual servers

• Creation VMware Guest templates, management of Clones and Guest provisioning

• Administrator of IIS web services, security certificates via Entrust, Web Application pools, stopping and restarting of web

services

• Administration of Active Directory tasks utilizing MS Power Shell scripting

• Modifications to existing IT processes and procedures including creation of Standard Windows Server System Build

document

Recall Norcross, GA (Aug 2005 to Nov 2010)

North American Datacenter Manager / Senior Systems Engineer

• Management of 300+ Dell and COMPAQ servers running Windows 2000 – 2003 - 2008 server

• Management of Veritas NetBackup disaster recovery solution.

• Management of EMC SAN environment with Brocade fiber switch and EMC Power Path management tools

• Management of Dell Open Manage environment

• Management of Microsoft Security and System updates

• Management of Iron Mail email anti-spam and anti-virus environment

• Management of Blackberry Enterprise Server (BES)

• Management of McAfee EPO anti-virus environment

• Management of DHCP Scopes and configurations

• Management of Dynamic DNS environment via Active Directory

• Installed server OS builds via DRAC (Dell Remote Access Card)

• Creation of Windows Batch files to automate Windows services control (Stop/Start – server startup scripts)

• Deployment of SQL scripts in the production environment, debugging of executed SQL scripts

• Implemented Microsoft Windows System Updater Services (replacing the current 3 rd patch management solution)

• Management of the Group Policies for 3 domains, 4500+ user accounts, including WSUS policies for Microsoft security

patching and updates

• Deployment of Systems Center Operations Manager, with escalation support for SCOM environment

• SQL server 2000 and 2005 server builds with Microsoft Clustering in 2 and 4 node clusters

• SharePoint server administration, management of deployments from development to production environment

• Utilization of Remedy trouble ticketing system

• Creation of policies and procedures for North American Datacenter

• Administration of EMC Clarion and Celerra SAN

• Administration of all aspects VMware ESX Enterprise server environment 200+ Windows 2003 guests on 10 ESX hosts

servers

• Tech refresh project for 186 Dell servers to replace physical servers or convert to ESX VMware virtual servers

• Administration of NetBackup policy scheduling utilizing VB Scripting

• Migration from Windows 2000 Active Directory to 2003 Active Directory

• Datacenter migration fro Milan Italy to London England, including full tech refresh

• NSI DoubleTake

• Providing weekly and month server availability and SLA reports to management

• Creation of Standard Windows Server Build documents for server provisioning

GWINNETT COUNTY PUBLIC SCHOOLS Lawrenceville, GA (Aug 2003 to Aug 2005)

Senior Microsoft Engineer

• Migrating Novell 6.5 to Windows 200/2003.

• Manage Veritas Backup Exec 9.1 disaster recovery solution

• Management and deployment of Group Policies over multiple Windows 2000 domains supporting over 150,000 users

• Migration fro Veritas Backup Exec version 8.0 to version 9.1

• Provide IBM Server support.

• Deploy Bindview version 7.0 to version 7.2 upgrade.

• Provide increased performance within Bindview bv-Admin environment.

• Deploy Diskeeper Server Edition to 100+ Windows 2000/2003 servers.

• Utilize Netpro, Directory Analyzer, and IBM Director Console.

• Design and deploy Bindview bv-Admin and Web Portal with version upgrade.

• Movement of Bindview products from root domain to child domain.

SPRINT E SOLUTIONS – Vericenter Marrietta, GA (April 2000 – Aug 2003)

System Engineer 2002 to 2004

Senior Network Operations Specialist, Monitoring Subject Matter Expert - Acting Supervisor for the

Network Operations Center 2001 to 2002

Network Operations Specialist 2000 to 2001

• Remotely supporting 600+ DELL / COMPAQ devices in 10 geographically redundant data centers

• Managing multiple Windows 2000 Active Directory Forests.

• Performed customer Implementations of Windows NT 4.0 and Windows 2000 Active Directory forests

• Completed migration builds from Windows NT 4.0 to Windows 2000.

• Migrations of Microsoft Exchange 5.5 to Exchange 2000.

• Provided Windows Clustering Services support cluster aware applications, i.e. SQL2k, Exchange 2000, IIS 5.0, etc.

• Provided Citrix MetaFrame support, built multiple Citrix server farms.

• Program management over Windows application engineering

• Disaster Recovery via Veritas Backup Exec and BrightStor ARCServe

• Responsible for setting up weekly work schedules for shift personnel.

• Identify and provide training for Network Operations technicians and team leads.

• Provided weekly status reports on monitoring tool development projects to management team.

• Chair weekly meetings in the absence of the Service Assurance Manager.

• Coordinate monitoring tool development between the Operations group and Information Systems Support team.

• Define and develop the methods and procedures for all new Fault Management Systems within Operations.

• NetIQ – Windows application monitoring

• NOCpulse – Application monitoring

• CovaSoft – Broadvision application monitoring

• Keynote – Transactional Multi-stepping monitoring.

• Hitachi SAN Storage – Monitoring

• Collocation Monitoring

• SLAM – SLA monitoring service

• Coordinate monitoring tool development between the Operations group and Information Systems Support team.

• Define and Develop the Methods and Procedures for all new Fault Management Systems within Operations.

Grinnell Fire Protection (1996 - 2000)

Local Network Administrator

• Network Design, Support and Implementation - Fire Sprinkler Designer

• Identify the growth potential related to the design group with regard to computing needs.

• Reported to upper management to obtain approval for development of the local LAN.

• Purchased approved equipment from vendors.

• Implemented and documented all roll out for production equipment.

• Maintained a current inventory of all computer equipment.

• Identified the security needs, coordinated results with the security team, implemented patch revisions and maintained

Security records.

• Coordinated WAN connections to remote sites with Computing Engineering.

• Designed and implemented backups of all data utilizing approved backup software.

• Maintained all computer equipment.

COMPANY RECOGNITION AND AWARDS

Sprint Values Excellence 1st Quarter 2001 Award

Sprint Values Excellence 3rd Quarter 2001 Award

Sprint Values Excellence 2001 Annual Award

Technology Services “Best Cross Functional Team Player” Award June 2001

Technology Services “The Most Diligent Navigator through the new Hosting Service Model” Award January 2003

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