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* ******* ***** ***. *** Pikesville MD 21208

443-***-****

acowr2@r.postjobfree.com http://trentatimber.wix.com/pcproblemrepair-1

www.linkedin.com/pub/trent-atimber/4b/1b7/480

SUMMARY

Information Technology Technician with a proven track record for cultivating knowledge and the

technical experience to excel in the delivery of performance goals. Proficient in customer

communications, sales and service delivery and able to readily assess customer needs and recommend

the right technical solutions. Possess mastery for developing long-term customer relationships. Follow

projects through to completion and poised to significantly contribute to a company's efficiency.

PROFESSIONAL EXPERIENCE

Market Source, Alpharetta, GA 30022 02/2015 to Present

Market Source designs and delivers innovative and proven sales and marketing solutions to more than

200 companies worldwide. For more than 35 years, we have been trusted by both mid-sized and large

firms to accelerate their revenue growth and control costs. Our one-of-a-kind, relationship-based

approach is why our clients continue to rely on us to help drive sales to new heights. MarketSource

experts can hire, train and deploy both Inside and Field sales and marketing teams in just weeks,

resulting in maximized coverage, elevated brand representation, improved customer experience and

increased sales. Our comprehensive approach to understanding our clients’ businesses, combined with

our proprietary tools and methodologies and our practiced and proven execution, have helped our clients

identify and achieve their objectives while leveraging every dollar to improve return on investment.

Account Sales Representative

• Configure Apple Android and Windows devices to HP computers and Printers for ease of use

• Drive product sales at assigned events through customer interaction

• Educate customers and associates on why HP is the best choice for customers

• Product demonstration merchandising marketing and advertising

• Professionally represent Market Source and its clients at all times

• Maintain a sound knowledge of client’s consumer electronic products

• Increase visibility and value in clients products and services

• Meet paid e-learning requirements

BLUESTREAM Professional Services, Marietta, GA) 4/2014 to present

Largest self-servicing telecommunications company recognized by the nation’s top carriers as a Top

Diverse Supplier Award Winner. BLUESTREAM/KGP is the only company in the Industry that can take

a product from OEM to full Installation.

Telecommunications Technician

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• Perform as a member of a Tower Team to install 4G LTE equipment on top of communication

towers which maintains integrity of data for carriers and perform to ensure 100% uptime.

• PIM testing, Sweeps and Troubleshoot connectivity errors and create problem resolutions to

correct maintenance tickets and audit tickets.

• Collaborate with ground personnel to resolve trouble within scheduled maintenance window.

PINNACLE WIRELESS Jessup, MD. 2012-2014

A UniTek global services company with nationwide end-to-end solutions using uniquely skilled engineers,

expert technicians and the safest tower teams to collaborate with industry leading technology partners on large

scale complex communications problems.

Sprint Vision Microwave Radio Technician

• Created a customized system for programming Microwave radios, testing, and installing for one of

the company clients.

• Gathered and analyzed information including FLUKE Cable Test, Path Alignment Test (RSSL),

Metronid Test, for close out package clients which regularly added to company revenues.

• Trained co-workers to provision micro wave radios and analyze diagnostics and perform tests for the

integrity of CAT 5e cable.

• Assisted teams with laying fiber to client premises resulting into quality and timely installations.

Set And Service Resources Raleigh, NC www.sasrlink.com 2012-Temp as needed

Set and Service Resources (SASR) was founded in 2003 to establish a better way for companies to find

skilled workers at Retail. We serve MSO's, retailers and manufacturers on a national basis. We are a

privately held company that maintains a focus and vision of becoming the primary supplier of temporary

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labor and recruiting services for retail sales, merchandising, major resets, new store sets, remodels,

fixture installations, demonstrations and promotions.

In Store Service Representative restocking products on store shelves according to a plan-o-gram,

resetting steel beams, completing credit request forms to give stores credit on damaged merchandise,

completing inventory requests and conducting surveys and demonstrations .

STAPLES, Towson, MD 2008-2011

Staples makes it easy to make more happen with more products and more ways to shop. Through its

world-class retail, online and delivery capabilities, Staples lets customers shop however and whenever

they want, whether it’s in store, online or on mobile devices. Staples offers more products than ever, in

categories such as technology, facilities and breakroom, furniture, safety, and medical, as well as Copy

& Print and Staples® EasyTechsm services. Staples has been making it easy for businesses for 27

years with thousands of associates worldwide. Headquartered outside of Boston, Staples operates

throughout North and South America, Europe, Asia, Australia and New Zealand.

Senior Sales Solutions Advisor

• Demonstrated advanced selling techniques to include understanding of customer needs and guide

them through both basic and complex technology purchases.

• Regularly met and exceeded sales goals.

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• Provided peer coaching to ensure profitable sales and customer satisfaction.

• High Technical skills with hardware and software implementation

• Windows XP/7/8/8.1 Server 2000/03/

• Wired/wireless router setup and troubleshooting.

• Repairing/replacing/troubleshooting/upgrading motherboards, hard drives, blue ray drives, video

cards, memory, laptop screens

• Responsible for the installation and maintenance of IT equipment including (but not restricted to)

printers, scanners, workstations

• Supporting customers using remote access technologies and also by visiting client sites.

EDUCATION

Completed GED Certificate Program

Branford Hall Career Institute Windsor, CT. Computer Information Diploma Program

TRAINING AND CERTIFICATIONS

Completed the following training programs and certifications.

• 116 HOUR TOWER CLIMBING PROGRAM

• OSHA 10 and RF Awareness, CAD Welding

• SPRINT VISION MICROWAVE Certification

• CompTIA A+ Certified.

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