JOHN KENNEDY

*** * ****** ****** ~Philadelphia, PA 19123

215-***-****

acowm9@r.postjobfree.com

PROFILE

. Experienced professional with proven success in day to day operational

management and general business administration

. Career driven individual who is meticulous, resilient and detail

oriented

. Exceptional leader with strong communication and interpersonal skills

. Problem solver who offers creative and alternative solutions to

difficult tasks

PROFESSIONAL EXPERIENCE

AMERICAN RED CROSS, Philadelphia, PA

Senior Manager of Operations (2012-present)

. Plan, manage and direct all aspects of blood collection operations to

ensure an efficient and effective process.

. Manage volunteer and unionized staff including hiring, training,

evaluation and discipline to ensure a well-qualified team and to

enhance operational success.

. Travel 100% of the time to multiple offsite locations within the

tristate area including universities and large corporations.

. Exceed customer, donor and sponsor expectations by providing a safe

and successful blood drive while meeting collection goals.

. Ensure blood drive compliance with applicable Federal, State and local

regulations as well as American Red Cross policies, procedures and

guidelines.

. Involved in various projects to increase productivity and blood

collections.

Distribution Specialist (2010-2012)

. Responsible for managing the daily distribution and transportation

activities to promote a customer focused and good manufacturing

practice environment.

. Supervise a staff of 25 unionized Product Management and Hospital

Services Assistants.

. Perform equipment quality control and regulated process reviews.

. Provide leadership and direction to Product Management Assistants and

Hospital Services Assistants to ensure consistent and effective

distribution strategies, inventory management, delivery commitments,

and communication to the customer and service expectation.

. Manage millions of dollars worth of blood products daily throughout

the various Red Cross entities and its customers.

ARAMARK, Philadelphia, PA

Operations Manager (2008-2009)

. Directed a 10 million dollar dining and retail store operation for the

University of Pennsylvania which resulted in an increase in profit

while lowering labor costs by 35%.

. Supervised daily operations of two separate dining halls and one

retail store which ultimately led to a 20% increase in sales and

improved customer satisfaction scores by 12%.

. Managed a supervisory team and improved performance of a combined

unionized workforce of 115 employees by increasing attendance and

productivity.

. Responsible for overall customer satisfaction, quality management,

inventory control, cash management and profitability.

. Interfaced with the client and ARAMARK senior management on issues

related to strategic planning, quality issues and marketing programs

and offered results oriented solutions.

. Launched several new products in 2008 which enhanced customer service

and profitability.

ARAMARK, Philadelphia, PA

Hospitality Manager (2006-2008)

. Managed housekeeping services for both the Wood and Seashore House

Center at The Children's Hospital of Philadelphia improving patient

satisfaction scores by nearly 20%.

. Created a positive, team-dominant environment of over 55 employees

which resulted in reduced staff turnover and increased staff

performance by nearly 100%.

. Managed all aspects of operations including budget costs,

administrative issues, client satisfaction and compliance with The

Joint Commission's regulatory standards with zero infractions.

. Convened with hospital executives and staff to ensure seamless

projects, policies and various operations throughout the building.

CHAMPS SPORTS, Reading, PA

Assistant Manager (2004-2006)

. Assisted in the management of several mall based retail store

operations which included participating in regional retail marketing

analyses, advertising campaigns, store strategies and new store

openings.

. Directly supervised large retail sales teams.

. Successfully executed day-to-day operations of sales, accounting,

budgets and inventory control.

. Recognized as a top performer in sales and chosen from over 40

managers for the regional audit team.

EDUCATION

COASTAL CAROLINA UNIVERSITY, Myrtle Beach, South Carolina, B.S. Business

Management, 2004

COMPUTER SKILLS

Software: EMPAC, Dream Weaver 4.0, Net Time, Microsoft Office, Outlook,

Word, Excel and Power Point

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