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Customer Service Project Manager

Location:
Spring, TX
Posted:
March 26, 2015

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Resume:

David Darwent

**** ********* ****

Spring, Texas 77379

Phone # 832-***-****

E-mail acowi8@r.postjobfree.com

OBJECTIVE

Obtain a position of Project Management and or Field work where I can maximize my skills,

quality assurance, program development, and training experience.

SUMMARY OF QUALIFICATIONS AND SKILLS

Experience and knowledge in all aspects of Managing a ILI Service Center in addition to an

oilfield machine shop; specializing in fabrication and maintenance of various oilfield related

equipment and oilrigs; including all factors of Administration, Logistics, Personnel, and Public

Relations.

Represented two major U. S. Petroleum Service Companies in Peru S.A.

Experienced in the use of Microsoft Office, Excel, Word, and Inventory Pro (Claris).

Bilingual: Spanish/English, American Passport.

PROFESSIONAL EXPERIENCE:

Project Manager: NDT Global Systems

March 2013 – Feb. 2015

Plan, coordinate and control Pipeline Inspection projects in accordance with established company

policies, procedures. Monitor safety and quality programs. Assist with the integration of ILI data

DQA with Germany. Responsible for keeping track of project’s progression from start to finish and

submitting weekly reports to C.O.O. Responsible for invoicing clients based on the completeness

of scope of work specified per contract. Develop trends and determine the projected date of

project’s completion and final cost.

Feb 2009 – 2013: TDW INC., Houston, Texas

ILI - Houston Service Center Manager: Manage all ILI operations in the region in a highly

professional and customer focused way in accordance with customer requirements and TDW

standards.

Plan, direct and coordinate all activities of the ILI Field Operations department in a manner that

results in the achievement of assigned objectives.

Reviews with the Project Manager the customer requests from a technical point of view and

confirms the feasibility of the operation, involves the Engineering department if needed.

Provides technical support to ILI Technicians when needed & project management support on ad

hoc basis.

Ensures Technicians have the required certifications/skills to execute the assigned operations,

Liaises with FEAP Operations Management to ensure availability of the tools/resources as per

project requirements.

Monitor the use of ILI equipment and FT occupational rate to ensure the execution of the

interventions and delivery of inspection report according to the established planning.

Ensure the planning of the job execution within contractual delivery times and specifications,

monitors lead times and takes corrective, actions when necessary.

Oversee all ILI Services' projects to maintain schedules to meet with customer requirements.

Remain current on new developments, policies, and procedures relating to equipment and

operational and maintenance techniques, and implements changes as necessary.

Select, evaluate, motivate and develop employees to ensure a qualified workforce necessary to

meet company objectives.

Set personal objectives, provides fair and constructive feedback, assesses accurately employee

performance, training needs, areas for improvement and possibility of future growth within the

organization, and ensures training & development needs are addressed.

Develop a positive team dynamics to ensure high performance. Lead the continuous

improvement process for my team.

Feb 2008 to Feb 2009: TDW- MAGPIE SYSTEMS, HOUSTON, TEXAS

Global Field Support Specialist. Ensures Regional compliance for execution and

documentation of all procedures used to build, test and certify inspection tools used in the

pipeline inspection projects.

Provide periodic audit of services center operations to ensure compliance with approved

company practice and procedure.

Coordinate with Field Supervisors and Operations Managers to ensure a qualified staff through

creation and implementation of training curriculum and certification programs.

Provide onsite field project supervision for practical applications qualification and approval for

Level I ILI Tool Operator certifications.

Provide technical support and direction for configurations of ILI Tools

May 2006 to Feb 2008: TDW-MAGPIE SYSTEMS, HOUSTON, TEXAS

Equipment Coordinator: Plan and direct daily activities according to technician’s schedule,

including overseeing day-to-day service operations within area of assigned responsibilities.

Coordinate all aspects of logistics and Service Center support for Domestic and International In-

line inspection projects and equipment. Ensure that established quality control processes,

procedures and documentation for tool build and testing were completed and all required tools

and equipment were ready for the next scheduled mobilization.

Work on a daily basis with the Service Center Supervisor and the Scheduling Department to

make mobilizations materialize as planned.

Spearheaded the Equipment consolidation effort to streamline tool shipments for the three

Service Centers in North America.

December 2003 to May 2006: TDW-MAGPIE SYSTEMS, SALT LAKE CITY, UTAH

Field Tech Level 1: Operate In-Line Inspection tools from 4” and larger utilizing magnetic flux

leakage. MFL inspections are used to detect, locate, and characterize metal-loss and other

anomalies in natural gas-transmission pipelines. Evaluate Right ways and build tools according to

the customer’s questionnaire prior to launch.

October 2001 – 2003: FABCON, GREGORY, TEXAS

Purchasing Manager: Manage all aspects of procurements including shipping and receiving.

Ensure that all materials are purchased and received in a timely manner for fabrication, to

facilitate on time delivery.

March 1994- 2001: OPERACIONES MARINAS, TALARA, PERU, SOUTH AMERICA

General Manager: Manage all operations relating to Administration, Logistics, Personnel, Public

Relations, Customer Service and Accounting.

Opened up a Branch to this office located in Iquitos, Peru and managed both operations.

Increased revenue by 70% .

Streamlined procedures, worker productivity, and Warehouse / logistics system and introduced

computer software enhancing customer service. I also established specific guidelines and goals

to insure customer satisfaction, quality and control.

March 1995 -2001: Co-representative of Wilson Supply a Unit of Smith International,

Talara, Peru S.A.

Responsible for maintaining current clients and seeking out new clients who will benefit from

purchasing various oilfield related equipment and parts through Wilson Supply. March 1986 - April

1994: Whitmier Distribution, Sylmar, California

January 1987-March 1994: Cardinal Health Care, Sylmar, CA

Administered the Customer Service Division of "Returns". Initiated and approved credits for

various Health Care Centers and Hospitals; Insured quality control and customer satisfaction by

implementing a "24 hour" turn around time in responses and credits.

January 1992 - December 1986: Marine Drilling Company, Houston, Texas

Performed Roughneck and Roustabout duties aboard the J. Storm IV Jack up rig in the Gulf of

Mexico.

EDUCATION

1981-1983 – Kilgore Del Mar College, Texas

Liberal Arts Curriculum

1986 – 1992 - Lancaster College, Pierce College, California

History, Liberal Arts and Political Science Curriculum.

References available upon request



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