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Customer Service Management

Location:
Springfield Township, NJ
Posted:
March 26, 2015

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Resume:

Profile A professional with paralegal, logistical, and case management

experience. Through experience in different law firms has

strengthened critical thinking, detail management, and analyzing

skills. Able to recruit, supervise, and train staff to meet

company quality standards. In current role, has proven capable of

working with the general public with cultural competency and

ensuring customer satisfaction. Able to meet the tightest

deadlines without compromising quality, as being experienced in

fast-paced, high-pressured environments. An independent worker

that can complete tasks with minimal supervision. Is a proven

asset to any company in the following areas:

Paralegal Duties

Written/Verbal Communication

Legal Research

Office Reception

Office Management

Case Management

Customer Service

Staff Supervision

Proficiency in Microsoft Office Programs

Experienc 06/2014 - Present Frank J. Martone, PC Bloomfield, NJ

e Foreclosure Paralegal

Compile documents required for foreclosure process

Draft the foreclosure complaint, motions and orders for default,

decree of foreclosure, notice of sale and trustees' deed or

sheriff's deed after sale

Draft and record notice of Lis Pendens to warn all persons that

title is

in litigation

Input and maintain information into case management system and

ensure data integrity

Maintain, organize and index all case files for Attorneys; file

correspondence, pleadings and other documentation in an accurate

and timely manner

Provide necessary telephone assistance by responding to caller's

inquiries

Establish a strong follow-up system to ensure deadlines are not

missed for which various pleadings must be served and filed

Prioritize and work at a fast pace on a high volume of files, with

a great attention to detail

04/2010 - Present Last Minute Messenger Service, LLC

Springfield, NJ

President/Operator

Manage the transportation of goods and materials between points of

origin to destination

Oversee transportation mode, inventory, warehousing, and security

functions for shipments

Monitor the quality, quantity, cost and efficiency of the movement

and storage of goods and analyze data to monitor performance and

plan improvement and demand

Develop business by gaining new contracts, analyzing logistical

problems and producing new solutions

Supervise staff and recruiting, training, and ensuring company

quality standards are met

02/2006- 10/2010 Kaufman Borgeest & Ryan LLP Parsippany, NJ

Paralegal

Organized and maintained case files from inception to conclusion,

including drafting, preparing and reviewing various legal

correspondences and documents

Communicated and coordinated with attorneys, clients, witnesses

and court personnel to officiate the daily maintenance and

operation of the cases

Conducted legal research and fact investigations, using multiple

quantitative and qualitative resources and research

methodologies, to capture and interpret information

Gathered and managed large amount of data such as medical records,

discovery productions and transcripts

03/2003- 02/2006 Meyner and Landis LLP Newark, NJ

Litigation Paralegal

Implemented and demonstrated knowledge of commonly used plaintiff

and defense concepts, practices, and procedures within the field

of Banking and Financial Transactions, Creditor's Rights,

Commercial/General Litigation, Commercial/Residential Real Estate,

and Landlord/Tenant

Demonstrated and implemented good judgment in resolving various

legal issues

Education

Global Logistics Associate Certification, Union County College,

Elizabeth, New Jersey

Paralegal Certificate, Paralegal Studies, Fairleigh Dickinson

University, Madison, New Jersey

Bachelor of Arts in Social Science/Pre-Law, Allen University,

Columbia, South Carolina

Volunteer

Clerical - Urban League of Union County, Elizabeth, NJ

Receptionist - Brand New Day, Elizabeth, NJ

Receptionist/Case Manager - Roselle First, Roselle, NJ



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