ROSE MARY ALEXANDER

Queens Village, NY *****

acow6h@r.postjobfree.com

832-***-****

SUMMARY

A customer service representative with 10+ years of experience. An outstanding abilit y to work with

a diverse population. Proficient in Microsoft Office suite and able to type 45 words a minute. Works

productively in a demanding environment.

SKILLS;

•Strong customer service skills

•Outstanding communication skills

•Learns quick and produces efficiently

•Detail and team oriented

•Meaningful organization and time management skills

CAREER EXPERIENCE

Trevo Inc. Oklahoma, Okla. 2007 -present

Telemarketer

•Deliver prepared sales talks, reading from scripts that describe products of services, to

persuade customers to purchase product.

•Explain products or services and prices, and answer questions from customers.

•Obtain customers information such as name, address and payment method, and enter orders

into computer.

•Telephone customers to follow up sales contacts.

La Quinta Inn Houston, Texas 2003-2007

Front Desk Clerk

•Greeted, and assign guest to their hotel rooms

•Answered clients inquiry in person and phone

•Verified customers credit and establish how the customer will pa y for accommodation

•Confirmed reservations and posted changes for customers

•Issued room keys to clients

•Counted end of the day profit and deposit profit in the vault

•E-Filed clients credit information into the system

Memorial Sisters of Charity Houston, Texas 1997-2003

AdministrativelDocumentation Clerk

•Greeted persons entering establishment, direct them to specific area.

•Performed administrative task, such as prepare mail file maintain records and scheduling

appointments.

•Opened, sorted and routed incoming mail, answered correspondence and prepared outgoing

mail.

•Answered telephone direct calls and took messages.

•Compiled, sorted, copied and filed records of office activities.

•Completed work schedule managed calendars, arranged appointments.

EDUCATION

Houston Community College

Accounting