KAREN SULLIVAN Email: acow0y@r.postjobfree.com

**** ***** **, ************* ** 30044

678-***-****

SUMMARY

Software quality testing/assurance/management professional with 10+ years of experience and achievements with

W aterfall and Agile Software Development Life Cycle methodologies – Functional, Integration, Interface, End to End,

Regression testing. Solution oriented, strong technical background with knowledge of various industries, including:

retirement annuities, legal, electronic devices, construction, and automotive, among others. Possesses excellent

interpersonal skills. Experienced in planning, estimating, and scheduling testing activities to deliver projects successfully

on time. Builds strong relationships with vendors, business partners, developers, and testing teams to enhance

communication and ensure projects meet the highest quality standards using best practices.

CORE COMPETENCIES

Strategic Planning and Analysis through complete SDLC Individual and Team Contributor

Requirements Gathering & Analysis Strong Interpersonal and Communication Skills

Technical Documentation Creation Excellent Organizational Skills

Problem Troubleshooting and Resolution Fast Learner of New Tools, Applications, Techniques

Positive/Negative Test Case Development Adaptable to Changing Environments and Requirements

Test Plan Creation, Management, and Execution Excellent Team Leadership and Guidance Skills

Audit and SOX Compliance Documentation Process Oriented with Attention to Details

Familiar with CMM Levels Focus on Business/Customer Satisfaction

Process Improvement

TECHNICAL EXPERTISE

Agile Methodology Microsoft Office Suite

W aterfall SDLC Methodology SQL dB Queries using Advanced Query Tool (AQT)

Interface Testing Quality Center Defect Management Tool

Distributed (Web/Client Server Applications) Caliber Requirements Management Tool

Mainframe (COBOL) Calligo and SharePoint Shared Document Management

DB2/Oracle Databases

PROFESSIONAL EXPERIENCE

2005 – 2015

Test Analyst

MetLife - Corporate Benefit Funding

Led teams of up to 15 on- and off-shore testers on projects from small enhancement requests to major

strategic/transformative projects, including conversion from mainframe legacy systems to web-based application.

Roles and Responsibilities:

Led Sprints, Validations, and End to End testing using modified Agile Methodology

Facilitated daily and/or weekly scrum meetings and documented discussions and action plans

Interacted with vendors, business partners, developers, end users, and production support teams to resolve

issues quickly

Performed project management activities including requirements tracking; task monitoring, planning and

execution, and status; estimation; review of deliverables; process compliance

Responsible for metrics collection and reporting using exports from Quality Center

Defect Management – led defect meetings, assigned to appropriate testers, tracked progress, retested

defects, drove issue solution

Tracked quality assurance metrics

Identified, tracked, and helped mitigate risks

On-boarded team members to company, project, applications

Ensured appropriate utilization of team resources for optimum results

Created, reviewed, executed manual test scripts

Performed oversight and guidance of Automation testing

Coordinated test schedules, resource plans, and managed progress of test activities to completion

KAREN SULLIVAN Email: acow0y@r.postjobfree.com

3719 River Dr, Lawrenceville GA 30044

678-***-****

Established testing entrance and exit criteria

Identified and managed critical path of testing; prioritized testing tasks for team members

Ensured execution of project regression testing tasks

Identified test issues and escalated to management as needed

Release Management Coordinator 2004-2005

MetLife – Retirement and Savings Group

Responsible for verifying that all development and testing documentation met compliance standards ; reviewed and

approved change packages for deployment; participated in enterprise release management meetings to mitigate

deployment issues and risks

Roles and Responsibilities

Verified Unit, QA, and UAT testing results documentation

Reviewed and approve packages for deployment to Production

Ensured SOX compliance requirements were satisfied

W orked with Enterprise Release Management group to reduce conflicts and risks

Assisted Test Manager to produce metrics for department releases

Assisted testing team in adapting to new release procedures

Research Assistant 2001-2004

MetLife – Pensions AD

As the department admin and research assistant, was responsible for completing special project assignments such as

researching information for consistent client identification, ad hoc testing of web -based application enhancements,

coordinating meetings (including travel and catering needs), and maintaining supplies.

Roles and Responsibilities

Supported Assistant Vice President and department managers on special projects

Scheduled and coordinated meetings

Tracked Paid Time Off for 50+ department personnel

Coordinated travel reservations and accommodations for entire department

Managed department supplies

Education/Training

Studying for Certified Software Test Engineer (CSTE) certification

Completed Software Testing and Inspection Methods (Learning Tree)

Completed Mastering Test Design (SQE)

Completed How to Gather and Document Business Requirements (ESI)

Completed Establishing a Business Mindset (ESI)

Completed Leading Successful Meetings and Conflict Resolution (DDI)

Studied Business Management at University of Phoenix

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