Shalla Pulido

***** *********** **** *** ***.

Canyon Country, Ca 91387

Email: acow0a@r.postjobfree.com Phone: 661-***-**** Cell: 661-***-****

SUMMARY OF QUALIFICATIONS:

Experienced in fast-paced environments; Ability to work well independently and as part of a team ; Excellent time

management and organizational skills; Ability to manage multiple deadlines; Detail-oriented and resourceful in completing

projects; Able to multi-task effectively and efficiently; Ability to work with confidential and sensitive information; Trustworthy,

ethical and reliable

SUMMARY OF SKILLS:

Extensive knowledge of Citrix, MS Word & Excel, Outlook, PowerPoint, MS Office, STAR AS400

PROFESSIONAL EXPERIENCE:

Customer Care Representative II, AmerisourceBergen Valencia, CA

2005-2014

Ensures customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient

services at all times

Assist with customer issues, i.e, missed shipments, price adjustments, and backorders

W orks with field sales associates on a regular basis in coordinating special orders, accepting quotations, typing and

manufacturer calls

Liaise between warehouse associates and supervisors, and customer sales associates to ensure that order processing

runs smoothly

Process all phone, fax, mail, email, dropship and verbal orders for customers

Provide customers with accurate answers to questions and complaints regarding products and services, and if

necessary escalate the calls to management in a courteous manner

Data entry for order processing, accessing previous orders, special orders and provide customers with current pricing

Research all internal and external customer inquiries

Assist with customers with backorders by offering substitutions and alternative products whenever available

Contact manufacturers for delivery information, expiration dates on medication, availability, and changes in stock

number

Communicates with all departments within the Distribution Centers as well as field sales associates

Makes suggestions and recommendations to Supervisors and Managers in an effort to continually improve customer

service operations

Assist other departments with customer maintenance issues, Handle all incoming requests via email

PM Delivery billings through CIC

Handle and distribute all vendor credit memos

Complies with all policies, procedures, safety rules and relations

Performs other duties and completes assignments and projects as necessary

Stater Bros. Market (P/T) #141 Customer Clerk Santa Clarita, CA

2005-2005

Customer service

Answer phones

Assist in Deli when necessary

NSP Abstract Office Coordinator Acton, CA

1999-2005

Retrieve all Real Estate Documents

Customer Service

Accounts payable

Accounts Receivable

Payroll

Meet with CPA on a bi-weekly basis to ensure books balanced

Answer phones, faxing, copying, and other administrative duties

Data entry

Shalla Pulido

17740 Scherzinger Lane Apt 122.

Canyon Country, Ca 91387

Email: acow0a@r.postjobfree.com Phone: 661-***-**** Cell: 661-***-****

EDUCATION: College of the Canyons (Part Time), Business Major 2000-Current

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