Healthcare Account Manager

Client Prospecting ( Revenue Maximization ( Training and Development

Client Relations ( Strategic Planning ( Presentation/Articulate

Communication Skills

Profile [pic]

Competent, persuasive, and dedicated professional with extensive skills and

progressive background in sales management. Exemplify strong ability to

maintain productive relationships with all levels of professionals.

Equipped with exceptional qualifications in identifying and capturing

market opportunities to accelerate expansion, increase revenue, and improve

profit contributions. Highly adept in customer acquisition, account

management and retention, and business development; enthusiastic in

pursuing a career in the medical sales industry.

Career highlights [pic]

< Identify prospects; build immediate rapport and new business through

cold calls. Conduct on-site visits to a variety of specialists

including Neurologists, OB/Gyns, Pediatricians, Family Practitioners

and Internal Medicine physicians to consult, ensure customer

satisfaction and build sales.

< Boosted monthly office production by more than $20K through

effectively oversight of the Oral Surgery Program.

< Spearheaded the selling of treatment to two general clinicians

resulted in increased office production by more than $160K.

< Significantly improved monthly membership ratings by 83% through

selling of add-ons

< Consistently surpassed assigned sales quotas and provided primary

leadership to staff to increase sales goals by 100%.

< Produced an average of $80K in over-the-counter revenue per location

on a monthly basis.

< Forecasted an average monthly revenue increase of $30K.

< Exceeded annual revenue budget by 150% to goal

< Surpassed quarterly EBITDA goal finishing at 44% on a 27% district

goal

< Recruited, hired and trained new personnel - Current trainer for new

hire managers

< Daily reporting including P&Ls, Budgets and Expense Reporting

Career Overview [pic]

Sales Operations and Management

* Maximized business opportunities through establishing solid partnership

and alliances focused on B2B.

* Inherited a neglected territory that ranked lower out of four

territories. Grew the sales volume from the bottom to the second

highest.

* Consulted with each client across the territory to ear trust and

respect. Relaunched an existing Migraine/Tension headache medication

into a market of new & existing Neurologists, OB/GYNs, Pediatricians,

Family Practitioners as well as Internal Medicine physicians

* Passed quotas quickly by continuing to develop new business with current

customers, asking for referrals and finding solutions to fit the

customer's needs.

* Developed daily sales objective to efficiently increase sales goals

standards and individual sales tactics to exceed previous year's number,

and designed training seminars to coach sales associates on product

knowledge that resulted in average sale per unit jumping from $49 to

$120.

* Service existing accounts, obtains orders, and establishes new accounts

by planning and organizing daily work schedule to call on existing or

potential sales outlets and other trade factors.?

* Adjusts content of sales presentations by studying the type of sales

outlet or trade factor.?

* Focuses sales efforts by studying existing and potential volume of

dealers.?.Submits orders by referring to price lists and product

literature.?

* Keeps management informed by submitting activity and results reports,

such as daily call reports, weekly work plans, and monthly and annual

territory analyses.?

* Monitors competition by gathering current marketplace information on

pricing, products, new products, delivery schedules, merchandising

techniques, etc.?

* Recommends changes in products, service, and policy by evaluating

results and competitive developments.?

* Maintains professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks; participating in professional societies.?

* Provides historical records by maintaining records on area and customer

sales.?

* Contributes to team effort by accomplishing related results as

needed.?Skills/Qualifications: Customer Service, Motivation for Sales,

Meeting Sales Goals, Closing Skills, Territory Management, Prospecting

Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation

Skills, Client Relationships, Ongoing Training of new and existing

employees

General Management

* Provided keen oversight in assessing, planning, and handling various

insurance benefits.

* Held accountable for recruiting new staff and retaining patient flow.

* Directed the entire company operations, including but not limited to

product marketing, membership sales, maintenance, human resources,

finance, and accounting including office P&L and budget

* Expanded the Management Team as well as employee rolls through

aggressive hiring and training programs.

* Administered documentation of data/cases entered into the firm on a

daily basis.

Outstanding Customer Service

* Displayed excellent customer relations by efficiently analyzing

patients' benefits to maximize insurance portion while minimizing

patients' personal expenditures and discussing recommended treatments to

patients.

* Handled and operated a multiline phone system addressing all inquiries

and transferring calls to appropriate personnel.

* Led a team with prime focus on customer service, operations, and

administrative procedures to ensure compliance with corporate standards

and provide satisfaction to every client.

* Resolves customer complaints by investigating problems; developing

solutions; preparing reports; making recommendations to management.?

Work Chronology [pic]

Dental Implant Sales Consultant

ClearChoice Dental Dallas, TX

September 2014-Present

Territory Account Manager

Gentex Pharmaceuticals Ft. Worth, TX

February 2014-September 2014

Operations Manager/Central Area Trainer

Smile Brands, Inc. Frisco, TX

2012-2014

Specialty Benefits Coordinator/Sales Representative

Pacific Dental Services Allen, TX

2010-2012

Assistant Manager

Palm Beach Tan Corporation Murphy, TX

2008-2010

Executive Assistant

Newsome Law Firm Orlando, FL

2008-2010

Education [pic]

Bachelor of Arts in Business Management

University of Central Florida Orlando, FL 2005

Awards [pic]

Extraordinary Performance Award Pacific Dental Services 2011

Quarter 3 - QUEST Award Bright Now! Dental 2013

Central Area/DFW Market - Manager of the Year Bright Now! Dental 2013

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