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Customer Service Sales

Location:
Vaughan, ON, Canada
Posted:
March 25, 2015

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Resume:

Ryan Reckenberg

*** ********* ****, **** ***

Toronto, Ontario

Canada M3A 1V3

T 416-***-****

E acovxd@r.postjobfree.com

Personal Statement:

Experienced leader, networker and recruitment specialist that

is driven to succeed. Motivated and driven to deliver success in

tight and/or challenging markets. Able to adapt quickly and

efficiently. Enjoys sales, customer relations and customer

service above all else.

Key Skills

Strong customer relations skills. Excellent communication and ability to understand

diverse customer requests and demands. Ability to perform exceptionally under tight

deadline restrictions. Able to use my network in non-traditional and traditional ways to

connect to the right people. Able to find/recruit talented people in difficult and tight

markets, specifically Engineering and IT professionals.

Education

1999-2005 Bachelor’s Degree- English/History. University of Toronto

2005-2006 RPA/RCM Certifications (Property Management)

Currently working towards CHRP Certification

Work Experience

Avery Human Resources

January 2014-July 4th 2014 (6 month contract)

Technical (Engineering and IT) Recruiter 7

months

Strong interviewing skills

o Interviewing for up to 15 open job requirements simultaneously, with a successful

track record of finding and placing talent.

Ability to foster relationships and ensure customers are continually happy with the level of

service provided.

Strong negotiation and sales skills used daily.

o Able to negotiate strong contract agreements including fee structure and

timetables.

o Sales presentations to high level decision makers within fortune 1000 companies.

o Honed sales pitches for elevator sales presentations.

o Able to communicate effectively with all levels of decision makers and listen and

adapt to their needs

Able to quickly identify candidate key skills, attributes and establish which hires would be

the best fit long term and explain clearly what sets them apart to the Hiring Manager.

Established and began to build up an Engineering desk within a company that had limited

to no exposure to technical or permanant placement recruiting at intermediate to senior

levels.

Strong ability to work with in recruiting specific and peripheral software systems including

various CMMS, various Internal Applicant tracking systems including iCIMS and Taleo.

Established direct contact with a number of hiring managers that would ensure I had a full

understanding of the roles I was recruiting. Leading to decreased fall offs, and that both

parties would complement each other professionally.

Strong ability to find non active job seekers through non-traditional means, including

networking events, outside activities and being the ‘go to’ recruiter for my vast network on

Engineering professionals.

Hay’s Specialist Recruitment

July 2013-December 2013

360 Desk Recruiter (Search Consultant) 6 months

Established and built up a new 360 desk within the hyper-competitive mining and natural

resources markets.

Able to quickly identify key skills, attributes and establish which hires would be the best fit

long term and explain clearly what sets them apart to the client.

Created quick guidelines and systems of organization to streamline hiring processes with

various large mining companies globally.

The desk was successful within its first six months, and was growing despite an overall lull

in the mining industry.

Brought in new clients starting from the ground up and was quickly able to assert myself

and stand apart from the crowd due to my diligence, focus, determination and skill.

o Used strong sales and communication skills to bring in new business through

phone and personal site visits and set up long term relationships with some of the

largest global mining companies.

York Search Group

May 2012-May 2013

Search Associate, Engineering Recruitment 1 year

Worked with engineering companies in tight markets (Northern Ontario and Alberta) to

find highly skilled, very senior and/or specifically experienced engineers. Able to fulfill

orders for very rare, senior and/or difficult to locate talent for some of the largest ongoing

engineering projects in Canada.

Able to bring new clients in the door, and explore new and untapped markets that were

being under-represented. Was able to build from a fresh start, bringing in four large new

clients in under a year. Maintained strong relationships with clients, and fostered ongoing

and long term alliances in the markets I oversaw.

Able to source non-searching candidates through both non-traditional searches and

technical knowledge of online and offline search systems. I also have the ability to

tenaciously use my skills to discover and quickly assess quality and fit to corporate roles

based on interview questions and answers, and suitability qualifiers.

Worked in a strong team based environment that allowed me to learn the ropes of the

agency recruitment side of the business and get a better understanding of the sales

techniques and negotiation skills that have become central to my career.

Cadillac Fairview

July 2008-May 2012

Internal Recruiter/Customer Relations Specialist 4 years

Was integral to the hiring of over 180 staff (140 temporary or project based perso nelle –

mostly tradesmen).

Held the interviews along with the hiring managers for all open positions within my

district.

Dealt with all on boarding paperwork and procedures prior to new hires being sent to

specific job related training.

Worked continually on human resources enquiries and was part of the hiring and firing

decision making procedures.

Handled enquires about lease availability, drafted lease agreements and other legally

binding paperwork, conducted rental agreement negotiations.

Proactively attended to concerns and complaints from the leasers and other B2B clientele

(including tradesmen)

Supervised the day to day operation and ensured a safe work environment for workers and

patrons within a varied commercial property portfolio. Ensured that a ll sites passed

government safety inspections, and that all systems were in optimal working order.

Manulife Financial

March 2008-July 2008 (Internship)

Jr. Property Manager (Internship) 3 Months

Helped in the overall management and decision making of commercial holdings valued at

$7-12 Million. Put together a long term plan (5 and 10 year plans) for renovations and

repairs for 4 small commercial malls.

Involved in all of the bid negotiations and tendering of bids for commercial work and

hiring the correct personal for the corporations ( including but not limited to: plumbers,

mechanics, architects, security, etc.)

Government of Canada (CBSA- Canadian Border Security Agency)

June 2000-March 2005

Customs Inspector 5 years

Judged threat posed by passengers and packages to ensure a quick and steady flow of

commercial goods needed to keep the Canadian economy competitive and secure, while

seizing dangerous weaponry and narcotics.

Learned to identify from speech patterns, body language and mannerisms whether

passengers were being honest and forthright.

Worked strongly with the public as a customer service ambassador for the country, while

ensuring that people in a very stressful time understood exactly what was going on, and

what they could expect.

Ensured that all commercial and passenger traffic was moving in the correct location and

dealing the highly stressed and distracted passengers, often having to explain complex

procedures as simply as possible.

Took the team leadership role, helping the new hires acclimate to the serious job they were

undertaking, and teaching techniques to speed up their processing speeds.

University City Recreation Center

June 1998-July 2010 (Part Time)

Senior Staff/Supervisor 12 years

Learned every aspect of the facility (fitness, aquatic, maintenance) to enable myself to

perform any tasks in the absence of other skilled staff.

Trained others in the tasks that needed to be performed

Inspected the facility daily to guarantee that all cleaning and safety tasks were completed

promptly and exceeded expectations.

Interests/Hobbies/Other Qualifications

WHIMIS trained/certified

Standard First Aid Certified

FEED Certified/Knowledgeable

Lifesaving Instructors and NLS (Lifeguard and Swim Instructor qualifications)

Currently working towards CHRP certification.

References available on request



Contact this candidate