Mia Rogers

*** ****** *** #2-412-***-****

Pitcairn, 15140

acovvy@r.postjobfree.com

Position Desired Customer Service Representative

Strong technical and written communication skills.

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Eager to perform work to maximum satisfaction of clients.

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Customer service oriented, with a goal of repeat business.

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Employment

TRG, Robinson, PA 4/2010 1/2012 Customer

Service Representative

DialAmerica Marketing, Pittsburgh, PA 5/2009 – 12/2009 Customer

Service Representative

Venturi Staffing, Pittsburgh, PA 2/2006 – 9/2007 Customer

Service Representative

PRC, West Mifflin, PA 3/2006 – 7/2006 Customer Service

Representative

Echostar, Pittsburgh, PA 4/2005 – 1/2006 Technical Service

Representative

Conferred with customers by telephone or in person to provide information about

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products and services, to take or enter orders, cancel accounts, or to obtain details of

complaints.

Kept records of customer interactions and transactions, recording details of inquiries,

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complaints, and comments, as well as actions taken.

Delivered prepared sales talks, reading from scripts that describe products or services,

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in order to persuade potential customers to purchase a product or service or to make a

donation.

Contacted businesses or private individuals by telephone in order to solicit sales for

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goods or services, or to request donations for charitable causes.

Answered telephone calls from potential customers who have been solicited through

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advertisements.

Jackson Hewitt, Pittsburgh, PA 12/2004 – 4/2012 Tax Preparer

H & R Block, Pittsburgh, PA 10/2008 – 12/2008 Tax Preparer

Computed taxes owed or overpaid, using adding machines or personal computers,

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and complete entries on forms, following tax form instructions and tax tables.

Prepared or assisted in preparing simple to complex tax returns for individuals or small

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businesses.

Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a

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minimum.

Interviewed clients to obtain additional information on taxable income and deductible

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expenses and allowances.

Reviewed financial records such as income statements and documentation of

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expenditures to determine forms needed to prepare tax returns.

Furnished taxpayers with sufficient information and advice to ensure correct tax form

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completion.

Calculated form preparation fees according to return complexity and processing time

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required.

Sold bank products such as 401K’s, savings and checking accounts to customers.

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Exceeded company imposed sales goals.

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Gentiva Health Service, Pittsburgh, PA 62004 – 12/2004 Home Health

Aide

• Responsible for the care and daily activities including distribution of medications to

elderly patients.

• Acquired excellent rapport with patient, family and medical staff.

Education

West High School, Knoxville, TN Diploma

Everest Institue, Pittsburgh,PA

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