Contact Information:

E-mail: acovu7@r.postjobfree.com

Ph. 407-***-****

Andrew Raymore

SUMMARY

Customer service representative with hands on experience providing professional

assistance to clientele. Demonstrated ability to integrate

computer skills, customer support experience, and related education to

exceed customer requirements. I am also very skilled at minimizing

customer stress levels so that everybody has a great day.

RELATED EXPERTISE

• Knowledge of Microsoft OS: Xp through Windows 7

• Basic LAN, WAN, and Router configuration and troubleshooting

• Debt Collections

• 6+ years of Customer Service Experience

• 4+ yrs Experience working with Microsoft Office

• Type 40wpm

EDUCATION

• American Heritage High School Lansing, IL, Graduated: 2006

• Valencia Community College Orlando, FL, May 2012 – Present

PROFESSIONAL EXPERIENCE

Asurion, Work at Home Sept. 2014 – Nov. 2014

Technical Support

• Assist customers with technical issues

• Troubleshoot equipment to resolve problems

• Dispatch technicians to fix issues that cannot be resolved over the phone

• Upsell products

Walgreens. Orlando, FL. Oct. 2013 – April 2014

Pharmacy Technician

• Verify physicians DEA number and office information

• Check the medication to make sure the patient is getting the right drug, dose, and day

supply.

• Convert dosing and day supply measurements, so patients can understand

Convergys Lake Mary, FL Nov. 2011- May. 2012

Technical Support

• Trouble shooting the customers phone and phone service issues

• Upselling new products and services.

• General Customer support

• Utilizing several computer programs simultaneously

Connextions Orlando, FL Oct 2008 - January 2011

Pharmacy Help Desk

• Duties include, providing assistance to pharmacies by providing eligibility for

patients pharmacy benefits

• We also perform overrides for pharmacies to help patients who need their

medication immediately

• Project Management

• Setting up for United Healthcare account

• Research and record Licensing for all incoming United insurance agents

• Report all findings to the Operations Manager

IMRC Casselberry, FL April 2008- Oct. 2008

Debt Collector

• Duties included calling debtors and attempted to collect on their debts.

• Skip Trace to find relatives in order to get in contact with the debtor.

• Take payments and arrange payment plans for debtors

Hilton Altamonte Springs, FL June 2007- March 2008

Banquets

• Duties include setting up rooms according to customer request.

• Develop and maintain good customer relationships and experiences.

Certifications:

• Registered Pharmacy Technician – License number: RPT54000

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