DeAnna Brook

**** *. ******** ***

Claremore, OK 74019

918-***-****

acovq6@r.postjobfree.com

Profile

• 7 years successful experience as Oklahoma Territory Manager, acquiring new contractors to

provide road service and managing all aspects of their relationships with AAA Oklahoma

• Excellent working knowledge of Microsoft Office Suite, particularly Microsoft Word and Microsoft

Excel

• Involved team player with excellent oral and written communication skills

• Demonstrated ability to implement and train contractors on new location based technology

• Demonstrated decision making skills

• Ability to troubleshoot issues with various programs needed to efficiently provide road service for

AAA members

Employment AAA Oklahoma, 2121 E. 15th St, Tulsa, OK 74104 918-***-****

Dispatcher, 5/2006 – 12/2007

• Dispatched emergency road service calls throughout the entire state of Oklahoma

Territory Manager, 1/2008-2/2015

• Contractor relations

o Acquired new service contracts through negotiations of goals and directives

o Ensured contractor compliance through regular audits, adjustments, and investigations of

damage complaints

o Installed, trained, and troubleshot all technology for contractors and their office staff

o Created and maintained grids in all Oklahoma Counties to ensure all road service calls

were assigned to the appropriate facility

o Created proposals for contractor pay increases and their impact to overall yearly budget

o Coached poorly performing contractors and ultimately decided whether or not to keep

facility contracted

• Customer Service

o Internal – provided assistance to other departments regarding membership coverage and

determined when/if exceptions would be made

o Internal – provided assistance to dispatchers concerning what contractor would best be

suited for unusual circumstances

o External – processed all reimbursement requests and made determinations concerning

how much to reimburse

DeAnna Brook

1703 S. Cherokee Ave

Claremore, OK 74019

918-***-****

acovq6@r.postjobfree.com

o External – handled all member complaints related to contractor performance

Education University of Tulsa, Tulsa, OK 1990-1992

• Studied Business Communications and Computer Science

Tulsa College of Business & Technology, Tulsa, OK 1982-1984

• Studied Business Administration and Accounting

References

• Michelle Reit, AAA OKSD, Territory Manager, Sioux Falls, SD 605-***-****

• Rick Jewell, Owner, TJ’s Wrecker Service, Tulsa, OK 918-***-****

• Doyle Ragsdale, Owner, Ragsdale’s Wrecker Service, Spencer, OK405-***-****

• Stanley Nevitt, Owner, Stanley’s Wrecker Service, Enid, OK 580-***-****

• Scott Metzger, Executive Director, Electronic Synergy Foundation, Tulsa, OK 918-***-****

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