CHRISTOPHER P. ZACHER

Active Secret Clearance

GCIH, GSEC, GCWN, Sec +, Net+, A+, MCP (XP, Server 2003), ITIL V3

Foundations,

**** ******** ***** *****

Colorado Springs, CO 80922

719-***-****

acovq3@r.postjobfree.com

SUMMARY

Over ten years experience in the installation, operation, and maintenance

of switching, transmission, personal, and network switching systems.

Accounted for over three million in communications and cryptographic

devises without loss or damage for seven years. Experienced in analyzing,

and supervision of switching systems, transmissions systems, local area

networks, and information technology support teams.

TECHNICAL SKILLS

Software: MS Office Suite (Word, Excel, Access, PowerPoint, ), System

Center Configuration Manager, Remedy, ArcSight, Network Security Manager,

Bluecoat, Network Node Manager.

Hardware: CPU, BIOS, PDS Computers, CD & DVD,RAM, RAID, Command Line Tools,

Virtual Memory, TCP/IP, NTFS, VPN, Back up Recovery, Patches & Fixes,

Diagnostic Tolls, LAN, WAN, VLANs, Active Directory,, Cisco Routers,

Switches, Hubs, Bridges, Wireless Hardware, ICMP, CAT5, and RG6.

OS: Windows (9x, NT 4.0, 2000, XP, Vista, 7, Server 2003,2008,2012)

OTHER QUALIFICATIONS

REDCOM IGX Switch Theory and Application Course in Distributed Digital

Switching, REDCOM, Rochester, NY.

Network Switching Systems Operator - Maintainer, GTE, Ft. Gordon, Ga

WORK EXPERIENCE

Network Security Engineer III Northrop Grumman, Schriever AFB CO

SEP 2014 - Current

. As a Net Defense Team member responsibilities included, analyzing

detected Computer Network Defense (CND) incidents, and determining the

incident category and potential impact to Missile Defense Agency

networks. Collected security event log information from all

computer/network security incidents with the ArcSight tool.

. Reviewed audit logs for computer/network security incidents, anomalies

and known attack patterns as they occurred.

. Translated impact analyses and presented to senior Government

personnel using email, telephone, teleconference, STU/STE, or in

person within a time limit to be determined by the urgency of the

event.

. Directed activities to clean and/or eradicate malicious code or

classified message spills from compromised systems and provided

measures to contain and remediate the threat.

. Developed, established, reviewed and updated CND response procedures,

Standard Operating Procedures, Internal Operating Processes, manuals

and other MDA CERT documentation.

. Worked with such tools as ArcSight, ArcSight Logger, Barracuda,

NetScout, McAfee Network Security Manager, Wire Shark, and SCCM.

. Created a Request for Action process to communicate with other teams

to help investigate issues.

IT - NSC Shift Supervisor Northrop Grumman, Schriever AFB CO

DEC 2013 - SEP 2014

. Provided situational awareness for customers and leadership with clear

communication of events and outages that occurred by utilizing

communication tools, situation reports, emails, and phone

notifications.

. Monitored Missile Defense Agency sites for UNET and CNET availability

utilizing the Network Node Manager tool, and provided notifications of

all outages.

. Managed all maintenance change windows by directing all change

requests through successful implementation.

. Provided off hour support by representing the MDIOC Crew Commander.

. Represented an enterprise perspective ensuring close alignment with

all role based teams.

Network Security Engineer II Northrop Grumman, Schriever AFB CO

SEP 2012 - DEC 2013

. As a Net Defense Team member responsibilities included, analyzing

detected Computer Network Defense (CND) incidents, and determining the

incident category and potential impact to Missile Defense Agency

networks. Collected security event log information from all

computer/network security incidents with the ArcSight tool.

. Reviewed audit logs for computer/network security incidents, anomalies

and known attack patterns as they occur.

. Translated impact analyses and presented to senior Government

personnel using email, telephone, teleconference, STU/STE, or in

person within a time limit to be determined by the urgency of the

event.

. Directed activities to clean and/or eradicate malicious code or

classified message spills from compromised systems and provided

measures to contain and remediate the threat.

. Developed, established, reviewed and updated CND response procedures,

Standard Operating Procedures, Internal Operating Processes, manuals

and other MDA CERT documentation.

. Worked with such tools as ArcSight, ArcSight Logger, Barracuda,

NetScout, McAfee Network Security Manager, Wire Shark, and SCCM.

. Received both the JRDC IT Services Outstanding Service award and the

MDA Security Team of the Year award for support provided.

Client Support Administrator IV Northrop Grumman, Schriever AFB CO

FEB 2012 - SEP 2012

. Managed the MDIOC Client Support Administrator group.

Responsibilities included managing Remedy ticket workload, directing

projects, manage and provide mentorship to technicians.

. Proved guidance and leadership that helped change the average tickets

assigned to the MDIOC Client Support Administrator team from 200 to 20

and the amount of tickets closed per week from 70 to over 150.

Response contact time to a customer once a ticket was assigned was

improved from the Service Level Agreement standard to within 24 hours

no matter the priority assigned.

. Worked with Windows 7, Server 2003, Active Director, SCCM and other

network management tools to help maintain MDIOC Network.

. Provided VIP customer support when VIP support personnel were unable

to.

. Received the JRDC IT Services Outstanding Service award for support

provided.

Information Technology Specialist USAF Civil Service, Schriever AFB CO

APR 2011 - FEB 2012

. Managed NIPR workload in Remedy by holding responsibilities of a NIPR

lead which included assigning NIPR tickets, managing projects, and

personnel. Helped train and provide mentorship for other technicians.

. Supported the Schriever AFB NIPR/SIPR network which included

workstations, printers and software.

. Worked on USAF AFNET migration project which migrated the SAFB NIPR

network to new USAF AFNET network.

. Helped troubleshoot laptop/desktop hardware and software platforms

including re-imaging systems, setting up OS features, replacing and

repairing hardware and peripherals, and installing software.

. Was recommended to represent the 50 SCS squadron on SAFB as Civilian

Category II of the year.

Client Support Administrator III Northrop Grumman, Schriever AFB CO

NOV 2010 - APR 2011

. Provided technical support for all NIPR/SIPR Windows XP and Windows 7

systems on the MDIOC LAN.

. Worked with Windows XP, Vista, Windows 7, Server 2003, ADUC, DRA,

Hyena, SMS and other network management tools to help maintain MDIOC

Network.

. Helped troubleshoot most laptop/desktop hardware and software

platforms including re-imaging systems, setting up OS features,

replacing and repairing hardware and peripherals, and installing

software.

. Initiated, tracked, and updated ticket status in Remedy and would

close tickets and follow up with customers to make sure they

recieved100% service

. Installed, maintained and provided customer support for HP thin client

systems.

Support Analyst II Avaya Government Solutions, Schriever AFB CO

FEB 2008 - NOV 2010

. Provided resolution to high priority problems within 15 minutes,

answered user application questions and resolved network resource use.

. Worked with Windows XP, Vista, Server 2003, ADUC, DRA, Hyena, SMS and

other network management tools to help maintain Schriever AFB

Government NIPR network.

. Helped troubleshoot most laptop/desktop hardware platforms including

re-imaging systems, setting up OS features, and installing software.

. Initiated, tracked, and updated ticket status in Remedy and would

close tickets and follow up with customers to make sure they got 100%

service

. Won Schriever Air Force Base Help Desk Technician of the month three

times.

System Engineer I API Systems/ Verizon, Colorado Springs Co

JAN 2007-JAN 2008

. Designed, constructed, tested, implemented, and optimized portions of

basic infrastructure systems.

. Defined scope plans and produces deliverables for assigned basic

projects.

. Monitored performance to identify and helped resolve system

infrastructure problems.

. Applied appropriate tools to analyze, identify and resolve technical

problems.

. Maintained security, integrity and business continuity controls and

documents.

. Participated in standard infrastructure solution implementations,

upgrades, and enhancements.

Communications Technician II SI International, Colorado Springs CO

MAY 2005- MAY 2006

. Performed routine tasks required for the staging, installation and

testing of all elements of voice, video, and data communication

systems.

. Followed installation plan guidelines, installed communication

equipment in racks and systems furniture.

. Installed general communication system hardware, installed pathways

and cabling, terminated cabling (fiber, copper pair, and CAT V).

. Performed cable testing, and assist the technician and engineering

staff with integrated systems testing and documentation.

REDCOM IGX Switch Operator ITT Systems Division, Afghanistan, Iraq

NOV 2003- NOV 2006

. Provided100% support for a military data package, while a supervisor

for the REDCOM IGX Switch.

. Duties included database configuration, and management, while

providing preventive and corrective maintenance for eight switching

shelves.

. Did Outside Plant operations with troubleshooting RJ-45 connection

cable for NIPR and SIPR, along with RJ-11 for telephone subscriber

support.

Network Switching Systems Supervisor U.S. Army

1996-2003

. Deployed in support of Operation Iraqi Freedom, and the Implementation

Force in Bosnia/Herzegovina

. Provided 100% telecommunications support, and supervised six

personnel.

. Operated and maintained electronic switching systems, multi channel

radio equipment, and communications security devices and switching

processors.

. Initialized, loaded, and modified switching operations databases.

. Installed and maintained encrypted voice and data networks for up to

3000 subscribers to include radio/telephone interfaces and digital

wireless terminals.

EDUCATION

Associates in Information Technology, National American University

B.S. in Information Technology with emphasis on Network Administration,

National American University.

M.B.S in Network Management, Colorado Technical University (completed by

August 2015).

Contact this candidate