Resume - Lakshmanan Natarajan

Full Name Lakshmanan Natarajan

Mobile number 801-***-****

Personal Email acovpa@r.postjobfree.com

Over all Experience Total Exp : 9 Years

Skills/Tools Manual Testing (Black box Techniques and User Acceptance)

ALM 11.0

Quality Center, PVCS, PDA and Device Anywhere Studio

Testing

Facets, Web Testing and MAC Testing

EDI Transactions 837, 270/271

Basic Knowledge in Automation tools QTP 10.0, ADPART Tool

SQL, UNIX basics

C, C++, Core Java

Automation Tools

1 year of Experience in QTP 10.0 as Script Execution for

Regression

Know Basics in QTP

Have good exposure in ADPART internal tool for handling Test

case creation

Have good experience in Test Management Tool ALM 11.0 and

Issue tracker tool

Core Capabilities Knowledge on HealthCare domain AND Facets

Client Communication

Functional Testing

Regression Testing

User Acceptance Testing

Web Application Testing & Mobile Apps Testing

Ad-Hoc Testing

Any Other Comments Have excellent communication skills

(Adaptability, Ability to adapt new environment

flexibility and Ability to grasp new technology quickly

attitude towards Dedicated and hard working towards work

work, communication Participated and organized Team Events and parties

skills etc..)

Associates' Current Manual QA Lead (Handling Team of 10 to 15 Members)

Role

SUMMARY

I have got 9 years of experience in Manual Testing. I have Wide range

of exposure in Software Testing techniques includes black box, Web Testing

and Automation tools like PVCS, Quick Test Professional & Quality Center,

ALM 11.0. I have been involved in preparing Requirement Traceability Matrix

(RTM), Test Plans, Test Cases, Defect Log sheets, Test logs and Test

Summary Reports, Query Tracker and Time sheet documents. I have performed

Smoke, System, Regression, Integration and User Acceptance, End to End

testing. I have performed FACETS and WEB User acceptance Testing. I have

been working on testing tools like Quality Center. My knowledge on

Healthcare domain is commendable. I have worked on various Software

methodologies like Waterfall and V- Model and Knowledge on Agile also. My

execution and documentation skills are impeccable to meet the client needs.

I have exposure in PDA and Device Anywhere Studio Testing. I have

proficient over EDI 837, 270/271, 276/277 Transactions, HL7 transactions in

Healthcare.

MANAGEMENT SKILLS

> Successfully managed complex projects with global implementation, and

rapidly evolving requirements.

> Effective communication skills and record for coordination between

globally located teams.

> Project delivery under stringent timelines and high pressure.

> Adept in providing Analytical Support to key business Applications

/solutions

> Excellent verbal and written skills, especially with regards to

presenting findings to both technical and non-technical audiences

> Thorough Understanding of Software Development Life Cycle (SDLC) and

Testing Life Cycle, involved in various phases like Requirements,

Analysis/Design and Testing.

> Acted as liaison between management and development team for Requirements

and QA.

> Managing reports, analysis and decision-making for a change request.

> Project Management, Project Schedule, Project Tracking and Team

Management

> Rich experience in translating Business requirements to understandable IT

systems requirements and Implementing CMM Methods & Procedures across the

organization.

TECHNICAL SKILLS

FUNCTIONAL TECHNOLOGY

EDI Transactions - 837, 270/271 (5010 FACETS Testing

Testing) Languages - C, C++, Java.

Functional, Product testing, Middleware testing using UNIX

Regression, Middleware, PDA and Device Databases - Oracle 10g, MySQL, Toad.

Anywhere Studio Testing of the Operating systems - UNIX, Windows (3.x,

Clinician Product. 95, 2000, XP, Vista, Windows 7).

SDLC/STLC Methodologies. Testing Tools - QTP 10.0. Quality

Analysis and understanding of Center 10.0, ALM 11.0, Test Director,

Application/Business/Security ADPART tool, PVCS

Requirements Project Management Tool - PPMA, PPM

Requirements definition, functional (Project & Portfolio Management)

specifications and gap analysis.

Implementing Projects, End to End

Testing and User Acceptance Testing.

PROFESSIONAL EXPERIENCE

WALGREENS

Onsite Coordinator (Project Lead)

Jan 2014 - Current

Project Summary: - TogetherRx - ScriptMed Application

Client Description

The Walgreen Company (Walgreens) is the largest drug retailing chain in

the United States. Walgreens provides access to consumer goods and

services, plus pharmacy, photo studio, health and wellness services in the

United States through its retail drugstores, Walgreens Health Services

division, and Walgreens Health and Wellness

Product Description

ScriptMed is an end-to-end, enterprise specialty pharmacy application,

which is instrumental in meeting the increasing demands of

pharmacy and payer contracts with dynamic clinical and operational

functionality. ScriptMed application was developed for the specialty

pharmacy, which offers drugs with therapeutic complexity and at a high

price. It helps Walgreens pharmacies to track and process the orders

for medicines.

All functionality aspects related to patients' care, dispensing

medicines, Drug Inventory and claim processing etc is performed in

this application.

ScriptMed combines all the referral, clinical, financial, pharmacy

operations and fulfillment functionalities in one paperless

application.

The main goal of ScriptMed is to use technology, health care

expertise, and valued resources to improve patient care.

Roles & Responsibilities of Onsite Coordinator:

. Manage Project Initiation through Closure.

. Resource Mobilization for Projects.

. Coordinated and performed Oracle integration testing with Scriptmed

and eReferral prescribing testing

. Manage Delivery by Metrics.

. Participate in Daily meeting with Business Team

. Leading a Daily Defect Triaging meeting with all the stakeholders

. Submit inputs for billing of effort.

. Offshore Team Management, Mentoring and Coaching.

. Issue Management.

. Providing accurate Testing status by creating Status report and

sharing the same with Clients every day.

. Maintain the QA environment to test and deploy software releases and

coordinate UAT with globally dispersed business users.

. As an Onsite coordinator, my responsibility includes Reviewing Test

Cases, RTM and clarify the issues and concerns raised by Offshore

team.

. Participating in all phases of the project, from review of

requirements and design to final system testing, deployment and

maintenance.

. Mentor Offshore testers and business unit personnel on general testing

and documentation practices.

. Working with development team, managers, and other QA members to

better the QA process.

. Led the project, estimated and scheduled resources and time needed,

developed guidelines and procedures, and scheduled timelines for the

project.

CVS CAREMARK ACCOUNT

Onsite Coordinator (QA Lead)

Oct 2012 - Dec 2013

Project Summary: - EGWP

Client Description

CVS Caremark Corporation is an American drug retailing company with a

U.S. pharmacy chain. CVS Caremark provides pharmacy services through its

over 7,000 CVS Pharmacy and Longs Drugs stores; its pharmacy benefit

management, mail order and specialty pharmacy division, Caremark Pharmacy

Services; its retail-based health clinic subsidiary, Minute Clinic; and

its online pharmacy, CVS.com. CVS Caremark Corporation is chartered in

Delaware, and is headquartered in Woonsocket, Rhode Island, where its

pharmacy business is also headquartered. The pharmacy services business

is headquartered in Nashville, Tennessee. The company was #18 in the 2010

Fortune 500 list of the largest companies in the U.S., and is the largest

company that has operations solely in the United States.

Project Description

The MED D which primarily focus on claim validation for 2013 benefits

for Medicare members. The system validation involves enrolling the

Medicare members with standard and LICS types validate the claims flow

for that member as per CMS logic in different phases. It contains

validation of the different types of drugs, tiers information

> Key Application/Modules

. RX Claim System

. Benefits and Pricing modules

Roles & Responsibilities of Onsite Coordinator:

> Performed Benefits and Pricing Validations of EGWP Silver Script

Plans

> Interacted with customers, users and subject matter experts to

gather information during requirement gathering

> Participated in the status meeting with the customer

> Ensured tracking/follow-up with the client for receiving the

baseline requirement on time

> Communicated and set up realistic expectation with the client on

the project deliverables with the client.

> Review offshore deliverables before sending it to the customer

> Create / track tickets and issues related to the application to

ensure that they get resolved

> Contributed to process improvement initiatives (best practices)

within the project

> Contributed to knowledge sharing and capture initiatives

> Team development and motivation - increased productivity,

adherence to timelines and helped team members prioritize

activities Participated in the daily/weekly status meeting with

the offshore team members

> Ensured effective communication with the offshore team members

and seamless integration between onsite and offshore for

ensuring timely and quality deliverables

Onsite Coordinator (QA Lead)

Aug 2012 - Oct 2013

Project Summary: - FACETS UAT

Client Description

CVS Caremark Corporation is an American drug retailing company with a

U.S. pharmacy chain. CVS Caremark provides pharmacy services through its

over 7,000 CVS Pharmacy and Longs Drugs stores; its pharmacy benefit

management, mail order and specialty pharmacy division, Caremark Pharmacy

Services; its retail-based health clinic subsidiary, Minute Clinic; and

its online pharmacy, CVS.com. CVS Caremark Corporation is chartered in

Delaware, and is headquartered in Woonsocket, Rhode Island, where its

pharmacy business is also headquartered. The pharmacy services business

is headquartered in Nashville, Tennessee. The company was #18 in the 2010

Fortune 500 list of the largest companies in the U.S., and is the largest

company that has operations solely in the United States.

Project Description

This project involves the User Acceptance Testing (UAT) and System

Testing, Functional Testing, Web Testing, Browser Compatibility

Testing, Regression Testing and End-to-End Testing for different

projects in CVS Caremark, related to Billing, Enrolments, Transaction

Reply Report's (TRR), and various Letters & Reports. CVS uses Facets

to store the Membership and Billing information. Facets is an

integrated health care management system designed to handle the

complex requirements of managed care programs and help our customers

compete in today's health care environment. FAZAL application serves

as the Pre-enrolment system. The Part-D Enrolments received through

various sources such as Consumer Web online, Paper, Fax, Agent etc.

are pre-processed on FAZAL and the Output from FAZAL system will serve

as Input to Facets with the Enrolment information. We carry out UAT

Testing for Changes Requests which includes the different Systems like

Facets, TRR, Valencia, MCS, PEGA and RxClaims. The User Acceptance

Testing of the key usability enhancements of SilverScript.com and its

functionality. As part of enhancement, the following core modules UI

Enhancements, Med D Tools, Client Sites, Click to Chat/Call & Spanish

Translation has remarkable changes.

Roles & Responsibilities of Onsite Coordinator:

> Performed Benefits and Pricing Validations of EGWP Silver Script

Plans

> Interacted with customers, users and subject matter experts to

gather information during requirement gathering

> Participated in the status meeting with the customer

> Ensured tracking/follow-up with the client for receiving the

baseline requirement on time

> Communicated and set up realistic expectation with the client on

the project deliverables with the client.

> Review offshore deliverables before sending it to the customer

> Create / track tickets and issues related to the application to

ensure that they get resolved

> Contributed to process improvement initiatives (best practices)

within the project

> Contributed to knowledge sharing and capture initiatives

> Team development and motivation - increased productivity,

adherence to timelines and helped team members prioritize

activities Participated in the daily/weekly status meeting with

the offshore team members

> Ensured effective communication with the offshore team members

and seamless integration between onsite and offshore for

ensuring timely and quality deliverables

EMDEON BUSINESS SERVICES ACCOUNT

Onsite Coordinator (QA Lead)

May 2012 - Aug 2012

Project Summary: - FVTECH

Client Description

Emdeon Corporation (formerly WebMD Corporation) is a leading provider of

business, technology, and information solutions that transform both the

financial and clinical aspects of healthcare delivery. Through its

business and practice services, as well as WebMD Health portals, Emdeon

connects providers, payers, employers, physicians, and consumers to

simplify business processes, enhance business knowledge, and improve

healthcare quality. Emdeon Business Services which provides revenue cycle

management and clinical communication solutions that enable payers,

providers and patients to improve healthcare business processes. Emdeon

Practice Services provides physician

Practice management and electronic health record software and services

that increase practice efficiency and enhance patient care. WebMD Health

provides health information services for consumers and physicians through

our public online portals, and for employees and health plan members

through our private online portals.

Project Description

FVTech is focused on creating electronic document solutions for the

healthcare industry.

Processes Claim Payment EOBs/Claims/Real-time file received from

customer through mailroom, fax, and email. As part of the customer

specific workflow, scan or OCR the paper images and generate the

electronic files along with image index files for delivery to the

Provider/Financial institution/Payers.

Below are the Products & Key Application/Modules used:

> Products

. Provider Pay

. Batch Claims

. Real-Time

> Key Application/Modules

. Traffic Cop

. SARGE

. QC

Roles & Responsibilities of Onsite Coordinator:

> Performed 837 transactions for 5010 testing

> Interacted with customers, users and subject matter experts to

gather information during requirement gathering

> Participated in the status meeting with the customer

> Ensured tracking/follow-up with the client for receiving the

baseline requirement on time

> Provided estimates and technical solutions/POC to meet the

customer requirements

> Review offshore deliverables before sending it to the customer

> Create / track tickets and issues related to the application to

ensure that they get resolved

> Contributed to process improvement initiatives (best practices)

within the project

> Contributed to knowledge sharing and capture initiatives

> Guided and mentored developers in the team (from a technical and

domain perspective)

> Conducted training and help in induction of, and knowledge

transfer for onsite team members

> Team development and motivation - increased productivity,

adherence to timelines and helped team members prioritize

activities Participated in the daily/weekly status meeting with

the offshore team members

> Ensured effective communication with the offshore team members

and seamless integration between onsite and offshore for

ensuring timely and quality deliverables

Team Lead (QA)

Feb 2010 to May 2012

Project Summary: - Clinician

Project Description

Clinician is a web-enabled solution that simplifies order entry and

reports distribution of any clinical documentation processed by health

systems, hospitals, or laboratories. Clinician Rx is a web-based

electronic prescribing solution that provides patient medication

histories, drug formularies, and drug information at the point-of-

care.

Clinician can electronically link to multiple labs simultaneously and

seamlessly. Moreover, Clinician supports the creation and printing of

manual orders. Clinician Rx sends electronic prescriptions to

pharmacies and accepts incoming refill requests. Clinician Rx

provides real time drug benefit eligibility, formulary checking and

retrieval of patient medication history.

Clinician has the ability to store patient demographic information

including medical, billing, and insurance data.

Roles & Responsibilities:

> While currently working on this project in India, as a team member

from cognizant end, I have played a key role in delivery and

ensured for Quality deliverables on a release basis.

> I have been involved in analyzing the business requirements and

testing the functionality of the product.

> I have involved in preparation and execution of Middleware testing.

> I have have been involved in preparation of Test cases for new

requirements.

> I have got sound Domain and application knowledge. I have been

involved in database testing as well as Ad-hoc and Middleware

Testing.

> I have has been involved in preparing all the metrics related to

projects.

> I have been involved in PDA and Device Anywhere Studio testing of

the product.

> I have knowledge on HL7 EDI format transaction Testing.

> I have been involved in preparing and maintaining the Defect

Trackers, Query logs and Execution Trackers on a release basis and

communicating to DEV team clearly. I have good knowledge and

exposure on Defect Tracking tool PVCS which is used for Tracking

all the defects and requirements in this project.

> Later, involved in migrating all artifacts to Quality Center 10

from PVCS and used as test management tool.

Test Associate

Jun 2009 to Feb 2010

Project Summary: - Access Control System for PPMA

Client Description:

HTC Global Services Inc. Established in 1990, HTC is an Inc. 500 Hall of

Fame company offering IT

solutions to our

global customers. As a leading information technology solutions provider,

it helps to reach out clients, employees & suppliers by cutting edge

technology solutions built with ISO-9001:2008 certified processes and ISO-

27001 security processes.

Project Description:

The scope of the project is to facilitate the user to capture the

asset access information, monitoring

Asset access information such as Door, Hardware, Software, Network,

Application, Database and Other Information's and to raise access

requests, track and issue/revocation of the asset access to the

employees based on their roles.

Roles & Responsibilities:

> Prepared test data for system testing environment

> Written test cases for functional and code testing

> Performed comparison of functional specification and prototype

> Analyzing the business flow and program flow

> Tested User Interface inconsistency and application functionality.

> Tested the application in various sizes of hard disk and various

Windows operating systems

Test Associate

Apr 2009 to Jun

2009

Project Summary: - Content Assets Management System (CAMS)

Client : Cengage Gale, Farmington Hills, USA

Project Description:

It is a Replacement system of Legacy platform systems used by cengege

learning to maintain content assets. It is a web based application to

manage content on the web .It allows storing large volume of contents

and users on the web. It allows users to add, modify and edit contents

on the web easily.

Roles & Responsibilities:

. Preparation of Integration test cases, system test cases and

functional testing

. Writing SQL test queries which includes complex functionalities and

joins

. Execution of Functional, Integration and system test cases

. Performing screen testing and object testing

. Performed Validation testing of individual fields and screens

. Analysis of functional specifications and UTC's

. Performed Integration testing, System testing, and user acceptance

testing.

. Designed and documented all the issues and defects to ensure

application software functionality for present and future builds.

. Performed Integration and Regression testing of the application.

Test Associate

Dec 2008 to Mar

2009

Project Summary: - PPMA

Project Description:

PPMA automates project management activities from project inception to

project closure and ensures

Transparency and effectiveness in resource allocation, delivery

schedules, defect tracking and overall quality assurance of project

deliverables. Key components of PPMA are Project Management which provides

the functionalities required for initiating projects, defining and

maintaining project management plans, creating WBS structures, allocating

resources, estimation and tracking efforts, identifying training needs,

scheduling meetings, recording minutes of meeting and identifying and

tracking project risks and mitigation plans. This component helps user's

record test cases and execution results, generate rework and track defects

/ issues to closure. This component also helps users track effort

variances, schedule variances and defect seepages.

Roles & Responsibilities:

. Preparation of PPMA application screen test cases

. Performing PPMA Screen testing such as navigation tests, object tests

etc.

. Finding defects using Defect tracking methodologies available in PPMA

tool

. Performed Validation testing for the screens which includes field

validations, standards, screen layouts and appearances

. Preparation of system test cases and functional test cases

. Executions on system test cases and recording the test results in

standard QA template

. Preparation of status reports that is sent to Team Lead

Test Associate

Jan 2007 to Dec

2008

Project Summary: - Gale Directory library

Project Description:

Gale Virtual Directories Library is a new product designed to migrate

customers of existing print directories products to a digital

solution, better serve customers of existing digital directories

solutions by providing a superior application that serves their

particular workflow needs, unlock value in the current print products

by providing support for online access, cross-searchability, data

export and access to directory backfiles.

Roles & Responsibilities:

. Preparation of Integration test cases, system test cases and

functional testing

. Writing SQL test queries which includes complex functionalities and

joins

. Execution of Functional, Integration and system test cases

. Performed Validation testing of individual fields and screens

. Analysis of functional specifications and UTC's

. Performed Integration testing, System testing, and Regression testing

of the application.

. Designed and documented all the issues and defects to ensure

application software functionality for present and future builds.

EDUCATION

MBA Distance Education(Systems) - 2009 University of Madras

Bachelor of Engineering, Computer Science Anna University

(2005)

Class XII (2001) Tamil Nadu State Board

Class X (1999) Tamil Nadu State Board

CERTIFICATIONS

ISTQB FOUNDATION EXTERNAL EXAM 2011

PBM CCP INTERNAL EXAM 2013

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