ANNETTE M. MAHAN

*** *. *********** #****

SAN ANTONIO, TEXAS 78216

210-***-****

OBJECTIVE: To obtain a challenging, responsible position with a growing

and respected organization in a field suitable to my

experience, qualifications and abilities.

QUALIFICATIONS:

Possess excellent managerial, communication, customer

service and computer skills. Relates well with peers,

employees and customers in a friendly and professional

manner. Due to excellent communication skills, am able to

work patiently and harmoniously in day to day activities as

in a training capacity.

Ability to learn and implement procedures, as well as

develop, revise and implement new procedures to better

serve the company.

EXPERIENCE:

02/10-Present JPMorgan/Chase (Customer Fullfillment-Deceased

Processing) San Antonio, Texas

Operations Senior Specialist - Process deceased

notifications by reviewing legal documentation, date of

death balances, Monetary Input Transaction System (MITS),

2nd level account closing, verification of money movement,

customer contact. Instrumental in starting up Q-Board team

to encourage employee service and customer experience.

07/09-02/10 JPMorgan/Chase (DCFP) San Antonio, Texas

Fraud Analyst - Analyzed account to verify if valid or

fraud, contacted customer for verification. Received calls

from customers reporting fraud and issued new debit cards.

10/08-07/09 WaMu/JP Morgan San Antonio, Texas

Subpoena Processor - Process standard subpoenas as well as

escalated legal rushes. Involved reviewing subpoena for

documents such as deposits, wires, cancelled checks, etc

and using necessary systems to pull these documents to send

to requestor by specified deadline.

Mar. 07 - Oct. 08 Closing/Funding - Funded home equity loans and

shipped funds to customers

Apr. 06-Dec. 06 La Quinta San Antonio, Texas

Reservation Sales Agent - Duties include assisting guests

with information on hotels throughout the United States as

well as securing reservations for guests at requested

properties.

Reason for leaving: Mass lay-off due to outsourcing to

Canada effective 12/15/06.

Apr. 05-Jan. 06 Firehouse Subs San Antonio, Texas

General Manager - Duties include preparing sandwiches,

weekly inventory, cash register, scheduling, bookkeeping,

weekly and daily supply ordering, payroll, interviewing,

hiring and firing, daily reporting to corporate, and crew

training. Meet monthly with corporate inspectors to review

processes and correct where needed.

Reason for leaving: Personal.

Nov. 04-Mar. 05 nii communications San Antonio, Texas

Provisioner - Duties included provisioning business and

residential local dial tone from another carrier to nii and

insured that orders completed and posted before going to

billing. Also

worked with new installations, installing new lines for

dial tone for businesses and residential. New

installations included verifying addresses, requesting and

or reserving telephone numbers, entering

into system, notifying customer of due date and insuring

order completed and posted before sending to billing.

Reason for leaving: Laid off

Jan. '04 - Nov. 04 Quizno's Subs San Antonio, Texas

Manager - Duties include preparing sandwiches, weekly

inventory, cash register, scheduling, bookkeeping, weekly

and daily supply ordering, payroll, interviewing, hiring

and firing, daily reporting to corporate, and crew

training. Meet monthly with corporate inspectors to review

processes and correct where needed.

Reason for leaving: Store closed.

Oct. '91 - Jan. '03 U.S. Long Distance/LCI/Qwest San Antonio,

Texas

Twelve years of service with Corporation that included

various positions from Order Entry, Account Manager,

Integration Manager for Local Dial Tone, Customer

Activation Manager for Operator Services, Quality Assurance

Manager

Left after 12 years due to company lay-offs.

EDUCATION: Graduate of Ursuline Academy, San Antonio, TX

"Step-By-Step Guide to Supervising Employees", San Antonio,

TX; August 2000.

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