Shakira Fogg

*** ****** ***

Newark, NJ *****

Cellular 973-***-****

Home 973-***-****

acovl3@r.postjobfree.com

QUALIFICATIONS SUMMARY

Problem solving, leadership, and communications skills are some of the qualities developed from my experience as an administrator,

a supervisor, a teacher, and a customer skill relations representative. Effectively motivate others on all levels in the achievement of

individual and organizational goals. Recognized for powerful communications skills handle high-pressure situations in a professional

and effective manner and use strong computer skills in a daily activates

EDUCATION

B.S., Health Service Management September 2013

Berkeley College, Newark NJ, GPA: 3.8, Major GPA: 3.8 - Dean's List, Extracurricular activities include positions of leadership as

well as additional work on teams and committees.

PROFESSIONAL EXPERIENCE

Medical Receptionist July 2014 to Present

Summit Podiatry, New Providence - Comprehensive knowledge and experience in group facilitation. Computer literate. Proficient in

Word, Excel TrakNet 2.0 and 3.0. Business generalist with record of achievement in applying marketing, administrative and human

resource skills to effectively manage projects and ongoing operations. Coordinated calendars and shared strategies and information.

Accepted increasing responsibility demonstrating flexibility and ability to learn quickly compared data on claim applications with

policy statements and other company records to ascertain completeness and validity of claim. Discussed cases with physician and

other health professionals to prepare comprehensive patient care plan. Educated patients about disease prevention and health

promotion activities. Supervised medical care in employee health, acting as a consultant to the administrative head of employee

health and to the personnel director.

Human Resources Administrative Assistant September 2013 to June 2014

Future Project, Plainfield - Accepted increasing responsibility demonstrating flexibility and ability to learn quickly. Answered staff

inquiries and advised personnel on administrative and clerical matters. Arranged interview schedules, reserved rooms, contacted and

scheduled consultants. Assisted office manager in a variety of office duties including answering a multi-line telephone, taking

accurate messages, greeting clients, distributing mail; assisted the office secretary in ordering supplies, filing, faxing, and copying.

Coordinated collection and preparation of operating reports, time-and-attendance records, and statistical performance data. Duties

involved data entry and filing.

Store Manager August 2011 to August 2013

Family Dollar, Newark NJ - Ability to recruit, motivate, and develop long-term employees. Ability to communicate effectively with

customers, management, and staff. Adept at addressing work processes and new systems, and coordinating task force projects.

Ability to prioritize, delegate, and control administrative work flow to manage projects or entire business. Brought a diverse group of

people together to pursue a common goal and developed a strong, productive, and cohesive team. Continually evaluated work

progress. Communicated with vendors to ensure compliance with company expectations and standards. Established policies and

procedures outlining the project's operation and function. Ensured project goals and objectives were accomplished in accordance with

outlined priorities, time requirements, and funding conditions. Experienced in strategic planning, design development, entitlements,

budgeting, estimating, critical path scheduling, contract negotiation, procurement, and administration. Handled multiple projects

simultaneously and met all deadlines. Increased productivity and accuracy of group work by 93% through improvements in customer

service.

Assistant Support Counselor April 2005 to November 2008

Community Access Unlimited, Elizabeth NJ - Trained staffed and develop highly effective teams, assisted clients with accessing

community resources, Conducted, provided outreach and home visit service for project participants, Developed and coordinated

vocational training for residents, Facilitated a group coping with depression using a cognitive behavioral approach. Provided

individual counseling to adults with varied issues, Gave out Medications to adults

Lead Customer Service Representative January 2003 to March 2008

Cablevision, Newark NJ - Achieved strongest volume growth in the history of the company, Developed lucrative business

relationships with clients, Managed several top accounts, Ability to communicate effectively with customers, management, and staff,

Business generalist with record of achievement in applying marketing, administrative and human resource skills to effectively

manage projects and ongoing operations, Consistently recognized by management and peers for producing high quality work,

Demonstrated effective and consistent technical support

BILLING AND CODING INTERNSHIP March 2012 to September 2012

University of Medicine and Dentistry of New Jersey, Newark NJ - - Accurately processed and invoiced orders to customers.

Achieved cash recovery goals in 30 and 90 day aging categories. Achieved profitability on schedule and well under budget.

Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide

quality service. Answered staff inquiries and advised personnel on administrative and clerical matters. Assisted billing processors by

posting payments and processing charges Assisted office manager in a variety of office duties including answering a multi-line

telephone, taking accurate messages, greeting clients, distributing mail; assisted the office secretary in ordering supplies, filing,

faxing, and copying. Composed, edited, and produced memos, reports, and other correspondence, including transcription of

confidential material from handwritten sources. Coordinated collection and preparation of operating reports, time-and-attendance

records, and statistical performance data. Developed correspondence and assisted office manager. Developed filing and bookkeeping

systems. Developed lucrative business relationships with clients. Directed heavy telephone volume, ensured accurate recording and

delivery of messages, tracked employees' availability within the office, performed general office administration, and typed letters and

reports. Handled busy telephone system, screened calls, made appointments, and acted as a customer service representative provided

support to management, handled routine administrative work, coordinated statements, maintained records, and tracked information

customers.

HONORS AND AWARDS

National Honor Society, National Honor Society, National, 2008 - Founded in 1984, NTHS is a non- profit organization established

to recognize excellence in workforce education and award scholarships to it members. NTHS membership is now considered

America's highest award for excellence in career and technical education.

As a member of the National Technical Honor Society, I Shakira Fogg demonstrated the skills, ability and commitment required by

today's quality-driven business and industry.

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