**** ******* ****

CINDY K. CHISSUS

PALM HARBOR, FL 34683

acovjz@r.postjobfree.com

727-***-**** HOME

OR 727-***-**** CELLULAR

EXPERIENCE

EDUCATION

Account Executive February 2007 – Associate of Applied

Present Science, Electronic

Engineering

SCC Soft Computer, Clearwater, Florida

SCC Soft Computer is one of the l eading suppliers in the U.S. of laboratory and clinical information systems for the

June 1994

healthcare industry. They offer Laboratory, Blood Services, Outreach and Genetics information systems.

Responsibilities include providing a variety of services within an assigned territory and developing

ITT Technical

customer relations. Services include management of projects, financial planning, quote and software Institute, Tampa,

change requests. Responsible for identifying any issues that affect the customer and escalate for Florida

resolution within the organization.

Skills

Currently managing 21 hospitals or laboratory systems. Ensure stability of live software. I

responsible in keeping client loyalty to SCC products. Interaction with CIO’s, CEO’s, CFO’s, and Advanced in

Microsoft Office

Laboratory Directors to ensure the highest quality software and support are being delivered.

Word

Listening to the customers’ goals for the future and matching it with products SCC has or can

Excel

develop to help the customer achieve their goals Access

Power Point

Additional responsibilities are: Publisher

• Arranging Travel for Technical Support Specialists Previous Experience

with

Lotus 123

• Scheduling conference calls

Lotus Notes

Lotus WordPro

• Preparing Agendas and finalizing Minutes

• Monitor future billing forecast and billing milestones

--

• Contact with customers to ensure their satisfaction Certifications

• A+ Certified,

Follow up on quotes and contracts sent

CompTia

• Assisting in annual corporate convention

IBM Certified Field

• Responsible for training the department on technology, organization, follow up and Engineer in

maintaining customer satisfaction. Desktop, Laptop,

Point of Sale, and

Self Serve stations

Dell Certified

Gatekeeper September 2006 – February

System Engineer in

2007 Desktop & Laptop

SCC Soft Computer, Clearwater, Florida systems

For the field engineers, system engineers and Oracle database administrators, my job was to analyze

tasks as they are entered into bins for correct assignment based upon skills, priority and time. Work

Certifications

with clients and Engineers during critical issues to minimize downtime. Coordinate installations of

Resume – Cindy Chissus Page 1

software and hardware for clients systems. (Continued)

Certified Customer

Service Professional

by Service

Field Service Repair Technician May 1995 – August Strategies

2006

IBM, Tampa Bay Region, Florida

IBM is the industry leader in laptop, desktop, point of sale computer technology.

Daily work including troubleshooting and repair of Point of Sale/Retail computers, self-

checkout stations, workstations, laptops and software. Worked with helpdesks to ACTIVITIES &

communicate problems and resolution. Ensured customer satisfaction at the conclusion of AWARDS

every service call. Maintained a parts inventory and company van. Educated customers on

maintenance and usage. Volunteer, The

Alzheimer’s

• Awards for excellent customer satisfaction and leadership skills.

Association. Team

• Participated in focus groups to streamline paperwork for technicians. Captain for local

• Focal technician for new technicians. Provided OJT to “learn the ropes” fund raising &

• Managed a team of 8 employees for Non-IBM product home repair. Included support.

scheduling of hours worked, training and ensuring customer satisfaction of the

Volunteer Tutor for

employees’ work.

SCC’s Overseas

employees. Assist

Vice President September 2004–

in American

Present customs, foods,

High Point Well Drilling, Palm Harbor, Florida business and

language.

As co-owner of High Point Well Drilling, my job is to increase our business name in the

Tampa Bay area. Through some changes in computers, website, Facebook, cell phones and Noted by SCC for

continual education

cloud storage, our business has nearly doubled over the last several years. Daily work

provided to new

includes employees and to

customers.

• Scheduling of work to be performed

• Several awards

Maintaining office supplies and construction materials

provided from client

• Fleet maintenance and purchases

accolades.

• Marketing brochures, promotion materials and event planning to frequently show our

name in the community.

• Creation of website and Facebook. Using these tools to promote the business in Tampa

Bay.

• Basic accounting

• Purchase computers and field technology.

Resume – Cindy Chissus Page 2

Resume – Cindy Chissus Page 3

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