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Customer Service Manager

Location:
Broken Arrow, OK
Posted:
March 24, 2015

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Resume:

JEREMY D. BROWN

*** *. ********* **.

Broken Arrow, OK 74012

806-***-****

Email: acovc5@r.postjobfree.com

SKILLS Solid experience in multiple business fields with a primary focus and proven track

SUMMARY record in purchasing, planning, and inventory management. Passionate about working with

people to accomplish both problem resolution and long-term goal attainment.

EDUCATION UNIVERSITY OF TENNESSEE, Knoxville, TN (May, 2007)

Bachelor of Arts, Communication Studies; History minor

PROFESSIONAL TEAM OIL TOOLS, Tulsa, OK

EXPERIENCE Buyer 2/14 – 4/15

• Utilize Infor ERP SyteLine software to create purchase orders, set-up new parts and

analyze needed data

• Obtain quotes and release 5-10 purchase orders to outside vendors daily

• Purchase inventory components and all raw steel requirements

• Communicate and follow-up with 15+ vendors daily for updates

• Negotiate pricing and lead times with outside vendors

• Research and set-up new vendors for needs in addition to core list of 25-50 vendors

• Create spreadsheets and matrices and prepare updates for production meetings

• Provide daily updates through emails and verbally to customer service

• Release job orders and substitute for others as needed in outsourcing and planning

TEAM OIL TOOLS, Tulsa, OK

Outsource Buyer 12/14 - 2/14

• Outsourced components to outside vendors based off of project, or capacity needs

• Sent manufactured components for processes such as heat treat and coatings

• Maintained daily communication with 10+ vendors and initiated RFQ's

• Analyzed data and negotiated pricing to meet cost goals

• Released job orders via SyteLine to match outsourced components

• Tracked and ensured completion on any remaining operations and processes for all

outsourced components upon return from vendors

• Created spreadsheets and matrices and prepared updates for production meetings

• Provided daily updates through emails and verbally to customer service

TEAM OIL TOOLS, Tulsa, OK

Production Planner/Non-Inventory Goods Buyer 5/13 – 12/14

• Released job orders via SyteLine for components based on demand and safety stock

• Tracked and Prioritized job orders through manufacturing process for completion

• Created spreadsheets and matrices and prepared updates for production meetings

• Provided daily updates through emails and verbally to customer service

• Purchased all non-inventory items and shop supplies

• Released purchase orders for maintenance, repair and other requests

AMSAN/INTERLINE BRANDS, Tulsa, OK

Inventory Analyst 8/12 – 4/13

• Utilized E3 software to forecast, build, and purge purchase orders

• Managed large vendor accounts for Procter and Gamble and Spartan Chemical and

maintained relationships with vendor contacts from over 10 additional vendors

• Communicated with sales staff, customer service, and logistics associates at

warehouses nationally though approximately 50-100 emails and multiple calls daily

• Served as captain over 2 branches with the responsibilities of running back order

reports, filling back orders, and ensuring a high service level for those locations

• Requested order confirmations and matched with purchase orders for accuracy

• Requested Return Goods Authorizations to return overstock to vendors

• Processed inventory control forms to increase or decrease demand on items

• Collected and inputted product information for new inventory items

• Transferred products between warehouses as needed

• Completed weekly reports and projects as assigned

CSD SPORTS FRAMING, Carrollton, TX

Buyer/Assistant Operations Manager 8/07 – 8/12

• Consulted numerous sources within the sports memorabilia industry to find the best

pricing on unique and authentic items

• Researched vintage memorabilia items and purchased memorabilia on a daily basis for

inclusion in auctions

• Worked with 15+ sourcing agents from outside vendors to purchase items

• Utilized Great Plains software to select sports memorabilia auctions, transfer inventory,

and edit inventory

• Hired and supervised 2-3 warehouse employees and 30+ auction managers for college

and professional teams

• Maintained daily communication with auction managers and team contacts

• Submitted monthly auction payroll for auction employees

• Set-up, inventoried, and closed out storage locations across the country

• Facilitated auctions at sporting venues nationwide

• Assisted in the organization of 2 large company warehouse facilities

• Maintained a log for incoming damaged customer items while providing customer

assistance for approximately 5-10 customers per day

• Designed framed memorabilia pieces and conducted occasional athlete signings

CUMBERLAND VALVE AND FITTING CO., Knoxville, TN

Accounts Payable/Receivable Manager 4/04 – 07/07

• Managed all customer/vendor accounts payables/receivables

• Negotiated payment terms with suppliers

• Created necessary reports and spreadsheets for accounting, inventory, and order entry

• Dealt directly with corporate credit manager of Parker Hannifin Corporation

• Corresponded with 25 customers and vendors concerning payment status

• Assisted approximately five customers per day with order entry and status checks

VERTEX/CARITEN HEALTH, Knoxville, TN

Data Entry Operator 9/03 – 3/04

• Corrected approximately 250 health claims per day

• Awarded certificate for typing efficiency

AMA TECHTEL, Amarillo, TX

Accounts Receivable/Front Desk Clerk 5/03 – 7/03

• Received deposits for both individual and corporate accounts

• Applied approximately 100 customer payments per day

• Answered 15 client phone calls per day dealing with billing questions and new service

inquiries

• Signed up approximately 5 new residential phone/internet customers per day



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