Shelly Osborne

*** ************* **** ***# ***

League City, TX 77573

832-***-****

acov9n@r.postjobfree.com

OBJECTIVE:

Seeking employment in an office setting that has an administrative or client centered environment with

the opportunity for advancement and learning new skills.

Employment Experience:

Cook Inlet Tribal Council: Administrative Assistant/Program Support Leader 2002-2012

• Provide administrative/secretarial support for various departments/divisions such as answering

telephones, assisting visitors and resolving a range of administrative problems and inquiries. Schedule

and coordinate meetings, interviews, appointments, events and other similar activities for supervisors,

which also includes travel and lodging arrangements.

• Administrative Assistant with strong interpersonal and organizational skills with a keen ability to

multitask a variety of challenges and responsibilities. More than eight years experience.

• Excellent ability to lead and train staff and students.

• Remarkable ability to calculate numbers, correct entries, and post to records.

• Communicate information, policies, and/or procedures in a manner easily understood by the customer.

• Strong ability to analyze and solve problems.

• Great ability to establish successful working relationships internally as well as externally.

• Orient new personnel to agency policies and procedures and maintain personnel records for staff.

• Maintain an accurate and efficient filing system with both clients and staff records.

• Requisition office supplies and maintain inventory control.

• Prepare staff payroll for Program Director’s approval.

• Submit approved expenses and staff travel vouchers to Administrative Office.

• Type drafts, reports, correspondence and forms as required.

• Adhere to all established Habilitation Assistance Corporation policies, procedures and guidelines.

• Prepare and maintain accurate client census information and related billing documentation.

• Follow/Up contacting participants/entering data

• Entering participants into the data base/intakes

• Scheduling participants in to the outlook

• Entering/processing expense reports for the director

• High volume dealing with participants in crisis

• High volume with paper wk-courts-ASAP-CFR 42 –Subpoenas

• Advocate for participants

Providence Hospital Day Surgery: Administrative Assistant 2001

• Reporting to the supervisor.

• Provided services to the patient.

• Data entry and typing correspondence.

• Photocopying, faxing and filing.

Banquet Assistant 2000:

• Provided services for banquets, and personal parties while prepping for food services.

K-Mart 1999-2000

• Receive and receipt a variety of payments and other cash and cash-related transactions.

• Verify and post to appropriate accounts; issue receipts.

• Prepare daily cash bags for cashiers; maintain and balance vault cash and daily cashier activity.

• Prepare cash receipts for bank deposit; prepare daily cash reports and balance.

• Provide information to patrons regarding pertinent rules, policies, and procedures related to cash and

cash-related transactions.

• Lead and guide the work of cashiers; answer questions and resolve problems.

• Answer telephones to handle customer and employee questions.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

there was adequate change.

• Established and identified prices of goods, and tabulated bills using calculators, cash registers, and

optical price scanners.

• Received payment by cash, check, credit cards, vouchers, and automatic debits.

• Requested information or assistance using paging systems.

• Resolved customer complaints.

Skills:

• Knowledge of computer software, Microsoft Outlook, date entry, knowledge of community resources,

customer relations, high volume telephone reception, filing, updating training, Tb’s.

• Operating copy machine, fax and other general office equipment.

• Type 40 WPM

• 10 Key

• DATA entry, AKAIMS

• Word

• Excel • RSCMS

• VMSATR

• Microsoft exchange

• Windows 95-98-2000 and XP

Qualifications:

• Longevity with Cook Inlet Tribal Council, Inc and received 5 awards for service and productivity

including Employee of the Year, Above and Beyond Duty, Certificate of Appreciation: Setting the

Standard of Excellence

• Organized, responsible, accountable and outstanding attendance

• Active participant in staff meetings, in-service trainings and program planning

• Able to coordinate multiple tasks in busy environment • Uncommon ability to work under pressure

and/or frequent interruptions.

• Uncommon ability to work well with public and effectively deal with angry, irate or disgruntled

customers who are in crisis

Training:

• HIPPA compliancy

• Current in CPR/First Aid/AED (certified)

• HIV blood borne pathogens

• Non-Violent Crisis Intervention

• Fire Extinguisher training

• Emergency Procedures

• Hazmat/Bio-med training

• Health and Safety

• Working towards Counselor Technician (CT)

• Plan to obtain Chemical Dependency Counseling I (CDC I)

• Confidentiality, Ethics and Therapeutic Community Training with RADACT

Education:

Bristol Bay High School, Naknek, AK, 99633

Contact this candidate