** ******** ****** 981*******

Apartments, E-mail

** *.* ****, *** acov74@r.postjobfree.com

Delhi-92

Shivam Mathur

Objective A late career move to Analytics and become a part

of data revolution.

Education 1994-1997 SGTB Khalsa College Delhi University

B.Sc. General

Aggregate 60.3 percentage marks.

1998 IGNOU

Delhi

Certificate in Computing (CIC)

Aggregate 68 percentage marks.

Associate Financial Planner from FPSB, India

Insurance and Investment Planning.

Currently pursuing Post Graduate Certificate in

Business Analytics from NIIT, a six month program

ending in Mar2015.

Employment July 2012-Aug 2014 ICICI Bank Ltd

New Delhi

Branch Manager.

Key Result Areas :

Grow CASA book by quality new customer acquisition.

Capture larger wallet share of existing client base

to become their Primary Bankers.

Generate income to achieve overall branch

profitability.

Meet productivity benchmarks for all branch

resources.

Achieve satisfactory Audit, Quality and Service

scores for the branch.

Achieve overall branch scorecard.

Sep 2009- July 2012 HDFC Bank Ltd

New Delhi

Imperia Client Relationship Manager.

Key Result Areas were:

Handling group of High Net worth Imperia Clients.

Profiling of customers and provide financial

products to meet customer needs.

Deepening the relationship by cross selling bank

products and services as per customer needs.

Increasing liabilities size of relationships via

balances in accounts of existing customers.

Enhancing and retaining customer profitability by

capturing larger wallet share.

Generating high income per customer and ensure

profitability of the portfolio.

Acquiring new to bank customers who meet product

criteria through cross-referencing.

Sep 2005- Aug 2009 HDFC Bank Ltd

New Delhi

Personal Banker Sales / Backup Branch Manager.

Key Result Areas were:

Resolution of customer issues effectively and

speedily using the (CRM) Customer Relationship

Management tool.

Operational excellence by adopting the FTR (First

Time Right) approach.

Generation of revenue through fee based services

like trade finance etc.

Improving the overall profitability of the branch.

Providing customer feedback to product and process

teams.

May 2002- June 2005 ABN AMRO Bank New Delhi

Senior Officer- Designated as Team Leader

Key Result Areas were:

Coordination with correspondent banks for demand

drafts and cheque collection at non ABN locations

within India.

Supervision of salary credits for corporate segment

clients.

Authorizing intra ABN retail-corporate fund

transfers.

Undertaking level II scrutiny of Deposit Account

Opening forms.

Handling outward remittances for retail clients.

Nov 1998-Aug 2001 Sundaram Finance Limited Udaipur

/ Delhi

Senior Assistant / Field Officer

Key Result Areas were:

Undertaking back office operations and bank related

matters.

Striving to maintain collection benchmarks.

Generating business leads out of existing client

base and local contacts.

Corresponding with H.O / R.O. for speedy disbursals

and other related queries.

Striving to maximize client satisfaction and client

engagement.

May 1998-Oct 1998 Indo Trade Corporation

Noida (NCR Delhi)

Management Trainee

Key Result Areas were:

Coordination with vendors for new textile samples

and routing the same to buyers as per

specifications.

Undertaking random inspection of consignments ready

for shipments.

Awards received Best Boy Social Worker of the School for the year

1993-94.

Volunteer Volunteered to write CBSE examination in Sanskrit

experience language for a blind student.

Interest and Swimming, Social work.

Activities

Additional Date of Birth: 19th April 1977

Information Marital Status: Married

Father's Name: Mr. S.K. Mathur

Spouse: Ritika Lal

Contact this candidate