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Customer Service Sales

Location:
North Bellmore, NY
Posted:
March 26, 2015

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Resume:

Jonathan Scinto

**** ******* **

North Bellmore, NY 11710

Home: 516-***-****

Cell: 516-***-****

Email: acov4d@r.postjobfree.com

Summary of Qualifications

Over 10 years of proven success in all areas of Telephone Sales, Educational Sales and

Marketing. I have extensive experience in Developing, Motivating and Leading Sales

Teams. Results-oriented, entrepreneurial leader who creatively drives growth initiatives in

customer service, operational management, consumer marketing, motivational speaking and

sales as it pertains to the organizations climate. I have generated well over $ 50 million

dollars of revenue since 2005 (conservative estimate).

Skills & Software

• PC & Mac platforms.

• Vast Knowledge of VA funding-GI Bill, Post 9-11, I 20 Process and SEVIS.

• Ability to work well under pressure in a fast paced environment.

• Superior organizational, time management and problem solving skills.

• Expert use of Word, Excel, PowerPoint & Photoshop

• Knowledge of CRM software: CampusVue, Flash, Salesforce, PeopleSoft & Banner.

• Exceptional written & oral presentation skills.

• Expert Telesales, Appointment Setting and Closing

• Proficient in Social Media (Facebook, Twitter, Instagram etc.), Google Analytics, Email

Blasts, & SEO.

Awards

Top Admissions Rep award Star Career Academy, companywide. (Whale Award).

Top H.S Rep for enrollments-Gibbs Division 2007, 2008, & 2009. (High Achiever’s

Award).

Top HS admissions team 3 yr.’s in row, for enrollments, starts & lead to enroll 2007-2009.

CEC‘s leadership training program for Dir. of Admissions position in 2007-2009.

Professional Experience

Consulting Director of Admissions Present

American School of Business - Shreveport, LA

Recruit & hire new staff, interviewing prospects for administrative positions & admissions.

Daily planning & appraising the performance of the reps & reviewing it with the Regional

DOA, rewarding & disciplining employees.

Responsible for managing the marketing & admissions metrics, including inquiries, cost-per-

lead, enrollments, shows, starts & cancels.

Supervised 6 admissions representative & monitoring the daily activities of the registrar &

front desk receptionist.

Developed administrative policies & procedures to help facilitate timely & effective

processing of candidates.

Administer the budget for Admissions with the Regional Director for the entire school year.

Director of Continuing Education Programs/Sr. Admissions Specialist 2009 to 2014

Culinary Academy of L.I - Syosset, NY

Brought in by the Regional D.O.A to turn the schools 40 student deficit in June 2009,

Into a 14 over budget in 2010, in less than 6 months.

Averaged 80-100 outbound calls per day, plus confirmation calls and follow ups.

Planned, marketed & implemented Continuing Education/ Recreational programs in Culinary

Arts, Baking, Pastry and International Cuisines.

Overseeing development of content, budgets, & marketing strategies for the last 3 years.

In charge of College Fairs, BOCES Fairs, Guidance Counselor Workshops, H.S.

Presentations & relationship building between High Schools & Community organizations.

Assigned by Regional Director to train new representatives in the phone process &

Interviewing techniques for several campuses.

Built and developed a high school admissions process in 2010 that started with zero

Enrollments; to 11 HS starts in to 2010 and increasing each year by 25%.

Created Rep Report Cards and DAR tracking sheets for the Regional Director of Admission

For 8 campus locations in New Jersey, Pennsylvania & New York. (Examples on LinkedIn)

Oversaw social media (Facebook, LinkedIn, Instagram etc.).

High School Director of Admissions 2005 to 2009

Katharine Gibbs School - Melville, NY

Sold degree programs to perspective H.S Seniors, Adults & International Students in

Healthcare, Game/Web Design, Graphic Design, Business, Criminal Justice & C.T.O Support.

Supervised 4 H.S admissions representatives & 2 presenters.

Trained new representative’s on the phone & in the interview process.

Ensured that all CEC conversion rates where consistently converted: Leads to appointments,

appointment to show, show to enrollment, enrollment to start.

Maintained Detailed Admissions reports using Flash reports on admissions activity, decisions

& progress toward expected enrollment goals for the Gibbs Division.

Created marketing events, Game Boot Camp, CSI Gibbs, Guidance Counselor Day etc.

Served as foreign student liaison officer responsible for admissions processing of foreign

students.

Previous Professional Experience

Client Relations Manager (B2B) - New York Media Group, Manhattan, NY

Inside Sales Representative (B2B) – The Campaign Center, Lindenhurst, NY

Auction Assistant - Guernsey’s Auctioneers and Brokers, Manhattan, NY

Credit Repair Agent - Lexington Law Firm (Telecommute)

Security Sales Specialist - G.E. Home Security (Telecommute)

Membership Sales Agent - Directbuy Club (Telecommute)

Restaurant Owner/Executive Chef - Home Cookin Café, Bayshore, NY

Education

B.F.A - N.Y.I.T-Old Westbury, NY 1999.W/ concentrations in Graphic Design & Marketing.

Culinary Certificate of Completion- Viking Cooking School - Atlantic City, NJ & Garden City, NY



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