Kavitha Sundar

Phone: 636-***-****

Email: acov2k@r.postjobfree.com

Professional Summary

** ***** ** ************ ******** experience in IT industry in Analysis,

Design, Development, Support and Project Management of Business Critical

Application using IBM Mainframes Tools and Technologies and online

applications using CICS.

1.5 years of non IT experience as Senior Help Desk Engineer

* Two years of Project Management experience handling resources,

estimating effort, project planning, managing project execution and

implementation, reporting metrics for Mainframe, .NET and Java

projects.

* Eight years of strong experience working on Design, Development and

Implementation of Legacy Applications in Z/OS based environments using

COBOL, JCL, VSAM, CICS, DB2, Endeavor, File-aid, Changeman and SAR

* Motivated to take independent responsibility as well as to contribute

to be a productive team member. Strong Team building and mentoring

skills and excellent Team leadership capability.

* Strong Logical and Analytical Reasoning Skills with Excellent

Communication, Presentation and Intrapersonal Skills.

* Continuous process improvement using CAR, PPM and DAR

* Ability to work in a small or larger team environment with strong

interaction and collaboration skills.

* Quick learner and enthusiast to learn new technologies

* Ensuring adherence to ISO 9001:2000 and CMM Level 5 and CMMi Level 5

quality standards

* Demonstrated excellence in planning, team leadership and precise

communication skills.

* Strengthen day-to-day client-corporate relationships with routine

status meetings.

* Focus client attention and indoctrinate processes and frameworks vital

to project success.

* Participated in CMMI Level 5 assessment conducted by the audit firm

* Performed quality audits for peer projects

* Completed six sigma project and reduced defect count in one of the

partition

* Strong programming skills in COBOL, JCL, VSAM, CICS, DB2 and related

technologies

* Experienced in design, development and testing in Z/OS development

and test environments

* Strong understanding of communication and data handling concepts of

CICS using MQ, Batch file, TCP/IP protocol

* Experienced in Supporting implementation using PEGASYS and HP Service

Desk 7

* Experienced in developing CICS Online Screens

* Experienced in interacting with mainstream Relational Databases like

IBM DB2 and access methods like VSAM

* Experience in opening Work Packets and working for problem

determination and resolution

* Experienced in System Integration Testing, validation and application

documentation

* Documenting System Development LifeCycle (SDLC) phases as follows:

Requirements Analysis, Design, Development, Integration and Test,

Implementation, Operation and Maintenance

* Supporting application Deployment and production support experience

Technical Skills:

Languages Operating Systems

VS COBOL II MVS OS, Z/OS

JCL

DB/DC Technologies Messaging Tools

CICS MQ series

TCP/IP

Databases Tools

DB2 SPUFI, Xpeditor

VSAM File-Aid, SAR, File Manager

Version Control

Pegasys

CM tool kit

Major Assignments:

Client: Sprint Telecom, Kansas USA

Project: FMS-CEAS-AMIS

Mar'12 - May'14

Project Manager

Company: Mphasis Limited

Chennai, India

Facility Management System (FMS) is a critical project which helps Sprint

in building the required telecommunication network for business and for

individual customer. The application helps in inventory and engineering of

Sprint network and telecommunication equipments. Access Method Information

system provides routing details.

CEAS is the Corporate Exchange Architecture System, a database system.

It identifies the exchange data and network architecture Sprint uses in all

facets of its business life.

Access Management Information system (AMIS) is used by Access Management as

the decision support platform for cost and capacity management, financial

reporting and pricing analysis. AMIS costing has been created with business

rules to determine the answers to which circuits or system contracts should

cost systematically, how to apply costs, should ratcheting be applied to

the circuits, and should the costs for the circuits be allocated down to

the lower level circuits. AMIS calculates the Monthly Recurring Charge

(MRC) for a circuit or system

Responsibilities:

. Directed design, development, testing and implementation of projects

. Assisting the technical team in their design and development tasks

. Produced project planning to include validated functional

requirements, scope, roles, responsibilities, budgets, timescales and

resources

. Performed effort estimation, cost estimation and revenue planning

. Setting project plan and agreeing project time scales and deadlines

with clients

. Ensuring effective quality control processes are in place to monitor

deliverables produced

. Maintaining client relationships and bringing in new scope and work

. Ensuring that projects conform to SPEED methodology and required

standards

. Conducting regular audit in order to ensure performance of the team

. Used PPM, DAR and CAR for continuous improvement on performance and

for defect reduction in the on going projects

. Circulating lesson learnt and best practices for process and

performance improvement of the team

. Providing checklist for client critical task, review process and

deliverables

. Hiring and supervising personnel for projects as per resource

requirement

. Resource management based on workflow and budget

. Managing and motivating team members to ensure that all milestones are

achieved within the agreed timeframes

. Initiated cross-training with other departments to improve work flow

and streamline project completion

. Holding weekly internal and external meetings on the progress

. Responsible for identifying, analyzing, measuring and managing project

risks and timely communication to top management on the progress and

risk

. Statically analyzed project data using metrics report and other report

to ensure consistent quality of deliverables and proactively reduce

defects

. Participated in CMMI Level 5 assessment conducted by the audit firm

. Performed quality audits for peer projects

. Completed six sigma project and reduced defect count in one of the

partitions

. Performed People care as per Management policies and process

Environment: Planning, Estimation, Resource Management, Mentoring,

Execution using Project & Access tools

Handled IBM Mainframe, .NET, Cold Fusion and Java projects

Quality process in done in Quality Management System

Client: Sprint Telecom, Kansas USA

Project: FMS

Mar'04 - Feb'12

Project Lead

Company: Mphasis Limited

Chennai, India

Partition: Communication, Order Create, Complete, Eqp & Facilities, Tables

& Feeds

Facilities Management System (FMS) is a system where the orders fed by

Order entry systems (Customer Information System (CIS) and Enterprise

System (ES)) are processed, moved from one inbox to another inbox, until

the order is completed. Orders can be Revenue and Network.

FMS keeps track of all equipment Sprint owns or maintains as well as

customer information associated with the equipment. FMS contains

standardized inboxes that display order by circuit, private line number,

switch, POP site, service type, company code, revenue or network and

activity type when a function is performed.

MQ series, TCP/IP, Mercury are used as middleware to send API messages to

other systems.

API Messages contain information required by other systems based on Message

id and Process id.

Responsibilities:

. Understanding and review the Functional and System requirement of a

project and schedule a meeting with the onsite SME's to discuss the

project related details.

. Prepare an issue log and specifying the doubts pertaining to the

requirements and send across the same to get clarified.

. Interact with the onshore SME, DQE to provide signoff on the SR's so

that the requirements are freezed.

. Involved in analyzing the requirements and prepare the impact module

list.

. Prepare the Application Design document that contains

. Project description, scope changes, Approach summary.

. High level design

. Design changes of the impacted modules

. Test approach and verification strategy for Unit test and

System test.

. Regression test details

. Interface document

. Requirement traceability matrix(RTM)

. Walk thru the design document with the Onshore SME, DQE and user and

get their approval

. Once the signoff on the design document is received, prepare the

Project estimate sheet

that contains the effort hours in various stages of life cycle for the

project

. Involved in development of Coding New/Existing programs and preparing

Unit test cases/results in the development region

. Preparing System test cases and performed system testing in the

assigned Test region

. Provide 24/7 support for the users during the User Acceptance Testing

. Resolve SEVERITY 1, SEVERITY 2 and SEVERITY 3 related issues raised

during Integration Testing, End to End and user acceptance testing

. Prepare project Pre-implementation check list and schedule the

implementation walk thru with the onshore people

. During Implementation of the project in production, join the

Implementation bridge and assist with the production service group for

any questions or issues

. Check whether all the modules are migrated as per the module check

list

. Involved in Cycle 0 testing and provide necessary support to the users

. Provide Warranty support till the completion of the project

. Schedule a meeting with the onshore people to discuss on the Post

implementation Analysis report (PIAR) of the project such as lessons

learnt, challenges faced accomplishments

. Provide Weekly status report of the project to the onshore leaders and

attend status calls from the beginning of the project till the

warranty ends. Communicate the status of the project to the DQE thru

regular weekly scheduled meetings

. Involved in peer reviewing of code and log the defects in Work in

progress report (WPR)

. Involved in software configuration management (SCM) of the project

. Involved in Root cause analysis (RCA) work to solve production

problems

. Involved in preparing and identifying Work packets

. Preparing Status Sheet for the project, handling Status call with

client

. Performing organization mandatory audits and health checks

. Backing up the project in case of absence of Project Manager as Backup

Project Manager

. Involved in critical decision like forecast and FTE (full time

equivalent) calculation

Environment: COBOL, JCL, VSAM, DB2, CICS, Z/OS, Xpeditor, Endeavor.

Client: Gateway Computer, Dallas, USA

Jun'02 - Nov'03

Senior Help Desk Engineer

Company: Sutherland Technologies, Chennai

Provide technical support for various hardware and software offered by

Gateway computers thru remote assistance. The Gateway service includes

lifecycle CRM capabilities enhanced with features to execute and manage

inbound and outbound customer interactions. General customer inquires;

respond to customer queries, invoice questions, and customer complaints.

Project a professional company image through remote assistance. To

supplement and enhance the industry-specific policies and procedures plus

local, state, and federal guidelines to which the company must adhere.

Responsibilities:

. Coordinating with user for requirements

. Provide customers with product and service information

. Identify, research, and resolve customer issues using the computer

system

. Complete call logs and reports

. Research billing issues

. Recognize, document and alert the supervisor of trends in customer

calls

. Recommend process improvement

. Walking the customer through the resolution thru e-mail or Remote

assistance

. Mentoring the team

. Maintaining First Call Resolution and Customer SATisfaction

. Placing orders for defective parts and service

. Exceptional organizational and time management skills

. Proficient in basic Microsoft applications

. Updating knowledge base about various new hardware and software

Environment: Kana, Siebel, Gateway Specific Intranet, Siebel and Windows

Education:

Bachelors in Electrical and Electronics Engineering, MGR Engineering

College, affiliated to University of Madras, India 2001

Awards and Recognition:

. Got appreciation from HP and Sprint for handling successfully 13000

hrs of security enhancement project with less residual defect density,

no effort and schedule variance

. Awarded by Sprint for showing billability of 100 percent and above

billability

. Appreciated by Mphasis Quality team and Management team for

commendable performance during assessment for CMMI certification

. Received bonus many times for delivering projects with zero RDD and

with no effort and schedule variance

PERSONAL INFORMATION:

Date of birth : 25th Feb, 1980

Languages known to write and speak : Tamil and English

Languages known to speak : Telugu

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