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Manager Service

Location:
McDonough, GA
Salary:
70,000.00
Posted:
March 23, 2015

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Resume:

PHILIP WESTON

*** ******** **** 404-***-****

McDonough, Georgia. 30253 acousn@r.postjobfree.com

Professional Summary

Management professional with 30 years of progressive responsibility directing the activities of fixed operations.

Successful career highlighted by extensive familiarity directing teams and organizations with 4 – 40 associates. As

manager of these departments, successfully turned around, restructured, and enhanced fixed operations. Achieved

superior improvements in service quality and personnel performance with the introduction of process improvement

strategies, new operational systems, and training procedures. Hands on leader with exceptional analytical, mechanical

aptitude, presentation, training, team building, organization, business development and interpersonal skills. Thrive in

both independent and collaborative work environments. Areas of expertise include:

● Service Process ● Merchandising ● Sales

● Expense Control ● Performance Evaluation ● Daily Operations

● Inventory Control ● Coaching and Training ● Technician Productivity

Technical Skills

● ADP ● Aldata ● Identifix ● MS Word ● MS Outlook ● MS Excel

Professional Experience

Automotive Precision Machinery, Inc- Georgia Feb 2014 - Present

Service and Parts Manager

Over see service and parts operations, ensuring timely shop thru put by setting and maintaining realistic turnaround

time for engine builds based on customer needs, and project scope. Building both gas and diesel engines for on and off

highway use. Insure quality standards are being met during each step of the building process. I am the primary contact

for a major airline based in Atlanta for rebuilding engines nationwide for all their ground equipment, generating over a

1.5 million dollars of revenue annually.

Jim Ellis Buick GMC Mall of Georgia – Georgia April 2013 – Feb 2014

Parts Director

Over see day to day operations of a dealership parts department with 5 staff members, parts inventory value in excess

of $400,000.00. Maintain RIM compliance exceeding General Motors minimum requirements, resulting in maximum

rebate in dealer incentive money. Open door relationship with other departments, enhancing the customer purchase or

service experience. Work proactively with service and warranty department, insuring warranty coverage is valid prior

to releasing parts to service tech.

Southtowne Motors – Georgia Oct 2012- April 2013

Retail and Wholesale product consultant

Responsible for assisting customers acquire the correct part for vehicles by interpreting part descriptions over the

phone or in person. Filled body shop estimates from wholesale customers. Assisted Parts Manager and other personal

as needed.

Credit Nation Isuzu and Wheego Auto Sales LLC- Georgia Jan 2008 – Jan 2012

Fixed Operations Director - Location closed

Direct the activities of 3 service and parts centers in the greater Atlanta area with a total of 28 team members.

Provided account service and problem resolution to the department heads at each of these locations. Attended meetings

on a weekly basis with key dealership personal. Monitor numerous daily reports such as, DOC, open RO, parts

inventory adjustments, service advisor and technician productivity. Reconciled WIP, open RO’s and parts inventory

with accounting office monthly. Average number of RO’s written a month is 325.

• Expanded service and parts from one location to three, to meet the growing needs of the sales departments.

• Configured the shop equipment layout of new facilities to optimize available space.

• Maintained OSHA and local zoning compliance for shop safety and hazardous material disposal.

Martin Burks Chevrolet, Inc – Georgia April 2006 -Dec 2007

Parts Manager - Location closed

Managed a team of five parts personnel in the day to day operations of a wholesale/retail GM parts department.

Worked closely with department managers to create cross sale opportunities of service parts and new vehicle

accessories. Cross checked body shop requests prior to placing parts orders to GM for correct and needed parts.

• Updated entire department storage system to a bin, group, and numerical sequence. Resulting in a quicker

retrieval time for counter staff. Implemented weekly cycle counts to insure on hand quantity accuracy.

• Reduced twelve month and greater parts obsolescence by 50% in the first six months with no impact

to gross.

• Stayed on with owner of dealership after it was closed, to perform a parts termination return, and an onsite

asset liquidation sale.

Johnson Industries (GM Accessories) – Norcross Jan 2005 -April 2006

Sales Manager- Department was sold

Managed a six member team that assisted approximately 275 dealers in the Southeast to incorporate GM licensed

accessories into the purchase of any GM vehicle. Capitalizing on the growing vehicle personalization market, resulting

in increased dealership revenue. Educated dealer principals and other key dealership personnel on the in house

processes that needs to be implemented to support the success of the GM accessory program.

• Reconfigured accessory parts storage within the warehouse. Isolating accessory storage to one area.

Kodak Polychrome Graphics – Collage Park Jan 2001 – Dec 2004

Worldwide Logistics Coordinator – Location closed

Validated the accuracy of sales representatives orders for equipment, coordinated the movement of this equipment,

from manufacturing to the end user. Prepared supporting documentation including but not limited to obtaining permits

for the onsite installation process; street closures, crane rental, customs and transportation needs

• Escalated to primary contact person for, Europe, South America and Mexico within the first year.

Volvo and GMC Trucks of Atlanta- Forest Park, Georgia Jan 1999- Jan 2001

Warranty Manager

Managed a group of four claims processors. Reviewed warranty reimbursement requests from one other dealership

location as well as fifteen affiliated trucking companies, authorized these payments once warranty compliance had

been met.

• Introduced a claims processing system, resulting in the receivables being reduced from $850,000.00 to

$285,000.00

• Successfully worked hand in hand with various equipment manufacturers, to open “windows of opportunity”

for previously unpaid claims.

Education

Lincoln Technical College- Automotive repair and technology



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