Kylie Dietz

*** ******* *****

Moon Twp, Pennsylvania 15108

304-***-****

acouro@r.postjobfree.com

Professional Summary

Dynamic, highly motivated professional with over 5 years of experience in customer service and advocacy,

as well as project management, operations, and sales. I have a proven track record of enhancing the

customer experience and improving retention through knowledge, patience, and understanding. I also

have a strong portfolio of call center operations and customer satisfaction.

WORK EXPERIENCE

ARL Transport - Safety Service Specialist April 2014 - Present

Assist customers in the application process of becoming an IBE business entity

Managing terminals of hundreds of trucks and owner operators

● Multi-task in a fast paced environment and thrives under pressure of deadlines.

● W ell versed in Microsoft Office programs such as Excel, Office, Word and Outlook

Best Buy - Customer Service Agent Sept 2013 - June 2014

Daily duties include all operations of the store, in depth training on how to manage daily cash

flows, sales and inventory.

Through aggressive sales and marketing, exceeded monthly revenues, expanded customer base,

increased market penetration, and established a track record of strong customer service.

Elevated customer retention by showing guest an excellent experience where the repeat shopper

was a byproduct of customer service skills.

June 2012 – Mar 2013

Coventry HealthCare - Enrollment Processor

Identify, review and resolve complex application issues including errors and disputes involving

heavy research to correct.

Resolve service problems by clarif ying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution.

May serve as consultant and resource to internal d epartments with recruitment training and new

applicant enrollment process training via information sessions, committees, and professional

development opportunities.

Dec 2010 – June 2012

Med-Fast Pharmacy - Customer Service Representative

Managed customer database of over 2,000 clients, maintain positive customer relations with

patients, advocates, pharmacists and doctors

● Minimum of 100 outgoing and 35 incoming calls daily, opens customer accounts by recording

account information

● Contacting Doctor Offices and insurance companies for prescriptions and insurance information.

EDUCATION

Ohio Valley College of Technology

Completed 1.5 years of coursework- Dental Assisting, Sept 2009 - Aug 2010

Oak Glen High School Graduation 2009 with 3.0 GPA

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