Anu S [pic] [pic]

Salesforce.com Consultant

Ph: 972-***-****

Email: acouiq@r.postjobfree.com

Location: Irving, TX

PROFESSIONAL SUMMARY:

A certified Salesforce.com engineer with in-depth knowledge of experience

in Salesforce.com CRM, Force.com platform, consulting, project management

and delivering projects covering requirement analysis, system design,

development, testing, deployment, database and web server administration

and technical support.

. 10+ Years of Strong IT experience in Software Development that

includes all phases of Requirement Analysis, Design, Development, UAT

and maintenance of Product / business applications including Cloud

Based, Web Applications, Windows Applications, Web Services, Windows

Services, Client-Server applications.

. Worked closely with Business Users to enable business processes using

SFDC

. Experience working across various SFDC implementations covering Sales

Cloud, Service Cloud, Call center, Chatter & App-exchange

applications.

. Experience in SFDC development using Apex classes and Triggers, Visual

Force, Force.com IDE, SOQL, SOSL

. Proficiency in SFDC Administrative tasks like creating Profiles,

Roles, Users, Page Layouts, Email Services, Approvals, Workflows,

Reports, Dashboards, Tasks and Events.

. In-depth experience in CRM business processes like Forecasting,

Campaign Management, Lead Management, Pipeline Management, Order

Management, Account Management, Case Management.

. Extensive experience in analyzing business requirements, entity

relationships and converting to Salesforce custom objects, lookup

relationships, junction objects, master-detail relationships.

. Experience in integrating Salesforce with ERP applications like SAP

using Informatics-on-Demand.

. Extensive experience in designing Custom Formula Fields, Field

Dependencies, Validation Rules, Work Flows, and Approval Processes for

automated alerts, field updates, and Email generation according to

application requirements

. Experience in migrating data from legacy systems to Salesforce using

Apex Data Loader.

. Hands on experience with Apex Language, Apex Trigger, Apex Class,

Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce

Components & Controllers

. Configured and maintained user security permissions in compliance with

organizational needs

. Proficiency in Object Oriented Languages like C C# Java, J2EE, JSP,

Servlets and other Java technologies

. Experience in web technologies like HTML, XML, CSS, JSP, JavaScript,

WSDL, and SOAP

. Experience in databases such as SQL Server, Oracle and MySQL

. Excellent communication and inter-personal skills, accustomed to

working in both large and small team environments.

. Strong knowledge & experience working in teams implementing Agile

Methodologies.

TECHNICAL SKILLS:

Salesforce.com Modules:

Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts,

Contacts, Opportunities, Contract, Partner Portal.

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self

Service portal, web to case, email to case

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads,

Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts,

Cases, Solutions, Ideas, and Custom Object development Field creation, Page

Layout creation/editing, Related list customization, Record Types, Field

Level and Object level security, role hierarchies, sharing models, Reports,

Dashboards, Formula Fields and Cross Object, Formula Fields.

Data Migration Skills & Tools: Data Analysis, Data Cleansing, Data

Normalization, Data Migration, Salesforce.com Data Loader

Business Modeling Tools: UML CASE Tools, MS Visio, MS- Project

Design/Development methodologies: Agile-Scrum, Waterfall

Other Skills: MS Word, MS Excel, MS PowerPoint, MS-Project, MS Outlook.

RNR IT Solutions

Sep' 2014 Till

date

Dallas, TX

Role: Sr. Salesforce.com Consultant

RESPONSIBILITIES:

. Involved in all phases of Software Development Life Cycle (SDLC)

starting from Requirements Gathering and Design.

. Implemented Validation Rules, Assignment Rules, Sharing Rules, and

Escalation Rules according to the application requirements.

. Worked on the Eclipse IDE with Force.com plug-in environment for

writing Business logic in Apex Programming Language, testing and

deploying.

. Worked on Force.com Explorer for querying SalesForce database using

SOQL &SOSL queries and Data Loader for data migration, insert, update,

and bulk import or export of data.

. Integrated the third party web services using callouts by generating

the necessary stubs from the WSDL files for extracting the data from

external systems to display in the pages of salesforce.com and

developed own WebServices.

. Involved in activities related to Saleforce.com setup, Configuration,

customization, Administration, Development, Data Migration and

deployment of application to force.com platform.

. Configured and customized Salesforce.com using standard setup tasks as

well as developed Apex coding which includes Triggers, classes,

classes for custom controllers and controller extension, schedulable

apex classes, batch apex, Apex sharing rules, Email Services according

to the functional needs of the application.

. Defined, and deployed the Custom objects, Custom tabs, Entity-

Relationship data model, validation rules, Workflow Rules, actions,

Auto-Response Rules, Page layouts, mini page layouts, search layouts,

custom Components, custom compositions, Visual Workflows (flows),

custom reports, dashboards Visual Force Pages to suit to the needs of

the application.

. Created several workflows by defining rules, approval processes and

related actions which include creating related and time triggered

tasks, email alerts, filed updates to automate the business process.

. Wrote several SOQL & SOSL queries in the apex coding with

consideration to Governor Limits for data manipulation needs of the

application.

. Defined lookup and master-detail relationships on the objects and

created junction objects to establish many to many relationships among

objects.

. Created users, roles, public groups and implemented role hierarchies,

sharing rules and record level permissions to provide shared access

among different users

. Created templates, approval processes, approval page layouts and

defined approval actions on them to automate the processes.

. Agile Development Methodology was followed for the implementation.

. Conducted Business Process Review sessions to analyze the existing and

to-be implemented business processes for Clients.

. Customized the Dashboards to the track usage for productivity and

performance of business centers and their sales teams.

. Worked on VisualForce Language to develop VisualForce pages,

overriding buttons, links and tabs, custom components, templates,

integrating email etc.

Environment:

Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages,

Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader,

Informatica OnDemand, Force.com API, Workflow & Approvals, Reports, Custom

Objects, Batch Apex Interface, Custom Tabs, Email Services, Security

Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-

in.

RNR IT Solutions

Feb' 2013 to Aug'2014

San Jose, California

Role: Sr. Salesforce.com Consultant

RESPONSIBILITIES:

. Involved in all phases of Software Development Life Cycle (SDLC)

starting from Requirements Gathering and Design.

. Involved in activities related to Saleforce.com setup, Configuration,

customization, Administration, Development, Data Migration and

deployment of application to force.com platform.

. Configured and customized Salesforce.com using standard setup tasks as

well as developed Apex coding which includes Triggers, classes,

classes for custom controllers and controller extension, schedulable

apex classes, batch apex, Apex sharing rules, Email Services according

to the functional needs of the application.

. Defined, and deployed the Custom objects, Custom tabs, Entity-

Relationship data model, validation rules, Workflow Rules, actions,

Auto-Response Rules, Page layouts, mini page layouts, search layouts,

custom Components, custom compositions, Visual Workflows (flows),

custom reports, dashboards Visual Force Pages to suit to the needs of

the application.

. Created several workflows by defining rules, approval processes and

related actions which include creating related and time triggered

tasks, email alerts, filed updates to automate the business process.

. Implemented Salesforce Chatter for internal users to share the deal

information and status updated on various activities.

. Wrote several SOQL & SOSL queries in the apex coding with

consideration to Governor Limits for data manipulation needs of the

application.

. Defined lookup and master-detail relationships on the objects and

created junction objects to establish many to many relationships among

objects.

. Created users, roles, public groups and implemented role hierarchies,

sharing rules and record level permissions to provide shared access

among different users

. Implemented Validation Rules, Assignment Rules, Sharing Rules, and

Escalation Rules according to the application requirements.

. Integrated the third party web services using callouts by generating

the necessary stubs from the WSDL files for extracting the data from

external systems to display in the pages of salesforce.com and

developed own WebServices.

. Worked on the Eclipse IDE with Force.com plug-in environment for

writing Business logic in Apex Programming Language, testing and

deploying.

. Worked on Force.com Explorer for querying SalesForce database using

SOQL &SOSL queries and Data Loader for data migration, insert, update,

and bulk import or export of data.

. Created templates, approval processes, approval page layouts and

defined approval actions on them to automate the processes.

. Agile Development Methodology was followed for the implementation.

. Conducted Business Process Review sessions to analyze the existing and

to-be implemented business processes for Clients.

. Created different types of Custom Reports for standard objects as well

as custom objects to give complete details regarding Customer

(Account) Orders, Renewal Forecasting, and Customer Balance Report

with Multi-Currency support.

. Customized the Dashboards to the track usage for productivity and

performance of business centers and their sales teams.

. Worked on VisualForce Language to develop VisualForce pages,

overriding buttons, links and tabs, custom components, templates,

integrating email etc.

Environment:

Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages,

Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader,

Informatica OnDemand, Force.com API, Workflow & Approvals, Reports, Custom

Objects, Batch Apex Interface, Custom Tabs, Email Services, Security

Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-

in.

RNR IT Solutions

Dec' 2011 to Jan' 2013

Jersey City, New Jersey

Role: Sr. Salesforce.com Consultant

RESPONSIBILITIES:

. Developed Apex coding which includes Triggers, classes for custom

controllers and controller extensions, schedulable apex classes, batch

apex etc according to the functional needs of the application.

. Used S-controls for overriding standard button and Tab home pages.

. Designed, and deployed the Custom objects, Custom tabs, Entity-

Relationship data model, validation rules, Workflow Rules, actions,

Auto-Response Rules, Page layouts, mini page layouts, search layouts,

custom Components, custom compositions, and custom reports to suit to

the needs of the application.

. Created several workflows by defining rules, approval processes and

related actions.

. Wrote several SOQL & SOSL queries in the apex coding with

consideration to Governor Limits for data manipulation needs of the

application using platform database objects.

. Defined lookup and master-detail relationships on the objects and

created junction objects to establish Many to Many relationship among

objects.

. Worked on the Eclipse IDE with Force.com plug-in environment for

writing Business logic in Apex Programming Language, testing and

deploying.

. Worked on Force.com Explorer for querying SalesForce database using

SOQL &SOSL queries and Data Loader for data migration, insert, update,

and bulk import or export of data.

. Created different types of Custom Reports for standard objects as well

as custom objects to give complete details regarding Customer

(Account) Orders, Renewal Forecasting, and Customer Balance Report

with Multi-Currency support.

Environment:

Saleforce.com platform, Apex Language, Triggers, S-Control, Visual Force,

Data loader, Salesforce.com Data Loader, Force.com API, Workflow &

Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs,

Email Services, Security Controls, HTML, Java Script, Web Services, WSDL,

Sandbox, Eclipse IDE Plug-in.

RNR IT Solutions

Aug' 2010 to Dec' 2011

Jersey City, New Jersey

Role: Sr. Salesforce.com Consultant

RESPONSIBILITIES:

. Build a complete custom application using the Salesforce.com.

. Involved in requirement gathering, analyzing the information,

documenting the functional and nonfunctional requirements.

. Implemented the requirements on Salesforce.com platform and Force.com

IDE Plug-in using Eclipse.

. Worked on Lead Management, Campaign Management, Account Management,

Contact Management, Opportunity Management, Activity Management,

Profiles, Sharing Rules and Lead Conversion process.

. Developed Custom objects, custom reports and configured the Analytic

Snapshots to dump the data on regular basis for sales performance and

lead generation statistics.

. Created and deployed several reports using salesforce.com platform.

. Implemented Salesforce application interface using Visual Force API

and Apex.

. Involved in development of Apex, S-Control, Visual force, Web Service

client and build files.

. Created custom Apps and custom objects applying the validation rules.

Workflow rules and approval process.

. Created Apex classes, triggers, custom objects, custom tabs, workflow

and assignment rules, profile and sharing settings.

Environment:

Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing

Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

RNR IT Solutions

May' 2009 to Jul' 2010

Deerfield, Illinois

Role: Sr. Salesforce.com Consultant

RESPONSIBILITIES:

. Interacted with various business user groups for gathering the

requirements for Salesforce implementation and documented the Business

and Software Requirements

. Perform detailed analysis of business and technical requirements and

designed the solution by customizing various standard objects of

SalesForce.com (SFDC) and using other Platform based technologies like

Visualforce and Force.com API

. Performed the roles of Salesforce.com Analyst/ Developer and

Administrator in the organization.

. Involved in Salesforce.com Application Setup activities and customized

the apps to match the functional needs of the organization.

. Worked on various salesforce.com standard objects like Accounts,

Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

. Implemented case management automation (on Case Object) to track and

solve customer's issues Implemented Email-to-Case entry and manual

case entry for entering customer's cases in Cases Tab.

. Designed, and deployed the Custom objects, Entity-Relationship data

model, validation rules, Page layouts, Custom tabs, Components, Visual

Force Pages to suit to the needs of the application.

. Designed, developed and deployed Apex Classes, Controller Classes and

Apex Triggers for various functional needs in the application.

. Developed and configured various Reports and Report Folders for

different user profiles based on the need in the organization.

. Participated in the training sessions provided by the Salesforce team.

Environment:

Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing

Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Satyam Corporation

May' 2006 to Aug' 2008

Hyderabad, India

Role: Systems Analyst ( J2EE )

RESPONSIBILITIES:

. Interacted with the personal and institutional investors to get a

better understanding of client business processes and gather business

requirements.

. Modeling the As-Is system and doing the complete Gap Analysis for the

existing system in order to map it to the To-Be system.

. Functional knowledge of financial services industry, commercial

banking.

. Conducted JAD/RAD sessions for communicating with Stakeholders and

Project directors.

. Created business process workflow diagrams (Activity diagrams) in

Rational Rose.

. Linked business processes to organizational objectives, perform

critical path analysis, and

. Communicated extensively with the clients and with different levels of

management to identify requirements, use cases and to develop

functional specifications.

. Created Use-Cases and Business Use-Case Model after accessing the

status and scope of the

. Project and understanding the business processes.

. Integrated RequisitePro with ClearQuest and Rose to provide all teams

visibility and maintain tractability among requirements, use cases and

change requests.

. Managed all the requirements in RequisitePro, making requirements

available to all team

members.

. Created requirements analysis and design phase artifacts using

RequisitePro and Rational Rose to create DFDs, ER diagrams, Use cases,

Activity/State chart, Sequence, Collaboration and Deployment Diagrams.

. Performed Feasibility Analysis, Risk Analysis and Gap Analysis on

vendor/third party tools.

. Followed the UML based methods using MS Visio to create: Use Cases,

Activity Diagrams /

. State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.

. Drafted design methodology for cash management applications based on

PMO methodology.

. Assured that all Artifacts are in compliance with corporate SDLC

Policies and guidelines.

. Coordinated and prioritized outstanding defects and enhancement/system

requests based on business requirements, allowing sufficient time

frame to ensure accuracy and consider deadlines.

. Monitored client expectations and conducted user interviews.

Environment:

Java, Servlets, JSP, JDBC2.0, JavaScript, Windows NT, SQL DB.

CSX Techno

Jan' 2004 to Apr' 2006

Hyderabad, India

Role: Java / J2EE Developer

RESPONSIBILITIES:

. Designed the application under J2EE architecture using JSP and

developed the business components using EJB 1.0

. Designed and developed the user interface using JSP, Servlets, XML and

Java.

. Understanding the requirements through use cases.

. Developed class diagrams and sequence diagrams using UML.

. Used Struts to implement the MVC architectural pattern.

. Implemented the custom JSP tags Classes in JSP.

. Developed the related UI and functionality in JSP and Servlets using

MVC.

. Developed various JavaBeans interacted with different application for

getters and setters.

. Used Extensive Java collection Framework, Exception handling classes.

. Configured and deployed the application on Tomcat.

. Used JavaScript & struts for Front side validation.

. Developed the test cases for unit and functional testing.

Environment:

Java, JSP, JSF, Servlets, XML, HTML, EJB, JavaScript, UML, CSS, XSL,

Windows NT/98, Red Hat Linux 7.1, Oracle 7i.

Certifications:

Salesforce.com Certified Force.com Developer (SP14)

Force.com Certified Advanced Developer Dev-501.

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