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janitorial,warehouse

Location:
Decatur, GA
Salary:
$12.00 per hour
Posted:
March 24, 2015

Contact this candidate

Resume:

C LAUDIA D. LESTER

P.O. Box ******

DECATUR, GA. 30036 CELL:

770-***-****

OBJECTIVE:

Seeking a Commercial Credit Collection/Customer Service position.

Offer extensive Supervisor, Customer Service and Collection skills. Also

to obtain a position with growth potential were I could utilize my

managerial and Customer Service and Collection skills with a company

t hat offers career growth opportunities for individuals who demonstrate

P roficiency, professionalism and dedication. I am a competent, reliable

and commit ted professional with a proven record of success in assuming

i ncreased responsibility. I am able to motivate staff and encourage a team

approach; excel in organizational and interpersonal skills, and the ability

to further advance as growth is displayed.

E XPERIENCE:

04/2013-12/13/2014 PARK N FLY PLUS COLLEGE

PARK, GA

DRIVER (SHUTTLE BUS)

Driving passengers from there cars to the airport, and from the airport to

Park n fly plus. Also going to West terminal and international terminal

to pick up and deliver passenger and return to Park n fly plus. Making

sure bus was washed and cleaned everyday and making sure tickets were

on bus.

03/12-04/13 UNEMPLOYED (GEORGIA DEPARTMENT OF LABOR)

SEARCHING FOR WORK DECATUR,

GA

03/2009-03/2012 HZB FINANCIAL SERVICE

FAYETTEVILE, GA

COLLECTION/PAYDAY LOANS (HOMEBASE)

Duties include collecting on payday loans Accounts, setting up payment

a rrangements and processing credit card payments. Also making sure

each account is documented with correct residential and employment

i nformation. Also skip t racing with accurint for updated contact

i nformation also preparing file to be sent for attorney review.

08/2008-12/2008 LAW OFFICE OF ROSS GELFAND

ROSWELL, GA

COLLECTION/CAPITAL ONE

Duties include collecting on 1st party Capital One Accounts commercial

and personal. Also making payments arrangements on balance in full or

settlements in two payments. Working dialer calls setting up secure

payments by check or credit cards in cls system. Making sure each

account is documented with updated residential and employment

i nformation. Also skip t racing for updated contact information and

p reparing file for debtor to be served with a summons.

11/2007-8/2008 TRAUNER, COHEN & THOMAS LAW FIRM

ATLANTA, GA

PRESUIT LEGAL COLLECTION

D uties include working in call canter handling 1st party collection calls for

corporate, personal and medical accounts. Working dialer calls setting up

and securing payments, with credit cards thru Callipay System. Also

notating accounts with updated residential and employment

i nformation. Also worked accounts from Household Bank, Citi financial,

Wells Fargo, Bank of America, America Express, Sun Trust, Rockdale

Medical and Walton County Hospital. Also skip tracing for updated

contact information and place of employment using Lexus Nexus.

AWARDS: Receive bonus several months

Perfect attendance several months

5/2007-11/2007 WEST ASSET MANAGEMENT

NORCROSS, GA

COMMERCIAL COLLECTION

D uties include on 1st party MBNA and Bank of America Commercial

C redit Cards. Offering payment arrangements on balance in full or

offering a settlement to get account resolved in a timely manner. Also

skip t racing the debtor and the business for updated information using

Accurint and Google. Also prepared account for the Final Demand Dept.

A lso reached my monthly budget each month, taking payment by phone

using credit cards or checking accounts, bank wire or Western Union

Payments.

AWARDS: Receive bonus every month

Won several monthly contest as high balance collector

2/2007-5/2007 FIRST PRO/STAFFING

A LPHARETTE, GA

COMMERCIAL COLLECTION FOR WEST ASSET MANAGEMENT

7/2004-2/2007 SUPERIOR ASSET MANAGEMENT

NORCROSS, GA

COLLECTION/TEAM LEAD

Duties include working in call center handling prime 3rd party collection

calls for corporate ATT and Sprint, working dialer, setting up and

securing arrangements on charged off accounts 30-240 days old past due

accounts with post dated checks or credit cards. Also working a file of

200-350 accounts within a 30 day period, maintaining my monthly budget

of 5,500. Utilizing internet to skip trace account, taking payments by

phone from consumer with either a credit card or check and updating file.

A lso t rained new collectors to the department, did second talk offs and

r un department when manager was not available.

AWARDS: Receive bonus every month

2004-PRESENT PERFECT ATTANDANCE

2005-PROMOTED TO TEAM LEAD/SUPERVISOR

10/1995-5/2004 UNITIED PARCEL SERVICE

ATLANTA, GA

DRIVER

-Cover Driver: running full route delivering packages to different

residential and commercial companies from 90-250 stops per day also

making residential and commercial pickups on a time schedule

-Sorter: making sure packages are sorted to correct city and state by zip

codes, keeping volume under control

-Air Driver: delivering packages part-time to different companies by a

committed time

-Clerk: repacking boxes and packages that were damaged through the

system, also shipping and receiving

AWARDS: 1995-2004 SEVERAL MONTHS EMPLOYEE OF THE

M ONTH

1995-2004 PERFECT ATTENDANCE

1999-CHOOSEN FOR THE RETENTION COMMITTEE

6/1990-8/1999 SEARS COMMERCIAL CREDIT

ATLANTA, GA

COMMERCIAL CREDIT COLLECTION/CUSTOMER SERVICE

REPRESENTATIVE

-Contacting business customers concerning 30-120 days past due invoices

and delinquent account

-Reconciling receivables

-Trouble shooting customers complaints

-Liaision between customer, contract sales and account manager

-Product knowledge

- Updating billing information

-Data Ent ry

-30-35 wpm typing

-Windows & accounting Software Knowledge

-Light skip t racing

-Training new collectors on all duties

-Preparing accounts for legal review, 3rd party collection & uncollectible

status

-Researching trade references

-Credit referrals

AWARDS: 1997 CHOOSEN TO DESIGN THE TRAINING MANUAL

1997 SELECTED AS THE MENTOR FOR THE NEW

TRAINEES

1993 CORRESPONDENT OF THE YEAR

1990-1999 CORRESPONDENT OF THE MONTH

SEVERAL MONTHS

1990-1999 PERFECT ATTENDENCE SEVERAL

QUARTERS

10/1996-12/1989 L IONEL PLAYWORLD STONE

M OUNTAIN, GA

DEPT. HEAD OF ELEC./FRONT END SUPERVISOR./CUSTOMER

SERV. REP.

-Dept. Head of Electronic: duties were to make sure dept. was stocked

and cleaned everyday

-Assisting customer checking out, helping customers with purchasing of

d ifferent computers

-Front End Supervisor/Customer Service: making daily deposit,

balancing daily store ledger, approving customer refunds, getting change

for cashiers, making weekly schedules arranging lunches and breaks for

employees

10/1987-3/1988 TOWERS PACKAGE STORE

DORAVILLE, GA

CASHIER & CHECK TELLER

-Cashing company payroll checks that were approved thru the banks,

calling different banks getting new companies approved.

-Assisting customer checking out, writing up purchase orders etc.

2/1981-9/1986 BRANCH ENTERPRISE/DUTY FREE

ATLANTA, GA

ASSISTANT MANAGER

-Assisting overseas purchases tax free, Assisting customers checking out

and boarding Air Planes

-Balancing out cashiers and making deposit at closing, and making

weekly schedules

2/1980-2/1981 SOCIAL SECURITY ADMINISTRATION

ATLANTA, GA

CLERK ASSISTANT

-Calling SSI recipients making sure there living arrangements were the

same processing Social Security number and cards and Social Security

benefits

9/1978-2/1980 GEORGIA MAINTENANCE

ATLANTA, GA

JANITOR

-Cleaning different offices empting trash, cleaning ashtrays, dusting

f urniture and vacuuming f loors

EDUCATION:

7/200 UNIVERSITY OF CALIFORNIA

ATLANTA, GA

B ERKELEY EXTENTION

CERTIFICATION

-Advanced PC Technologies

-Computer of the 21st Century

-Basic Internet

1980-1982 MASEY BUSINESS COLLEGE

ATLANTA, GA

SOME COLLEGE COURSE WORK COMPLETED

1980 D.M. THERRELL H IGH

ATLANTA, GA

DIPLOMA

SKILLS:

JOB RELATED COURSES

-EXCELLENCE IN CUSTOMER SERVICE

-TELEPHONE COURTESY & CUSTOMER SERVICE

-CUSTOMER DISATISFACTION

-YOUR ATTITUDE COUNTS

-PERSONAL TIME MANAGEMENT

-TWELVE STEPS TO SELF I MPROVEMENT

-MANAGING CHANGE AT WORK

-WRITING FOR WORK PLACE SUCCESS

-STRESS THAT MOTIVATES

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate