Katharine Ellis-Copen

Fort Worth, TX *****

817-***-**** ~ 817-***-****

acou52@r.postjobfree.com

www.linkedin.com/in/kathcopen/

Summary

Strategic, results oriented multi-unit Retail Management Professional with

extensive experience all facets specialty retail including a strong

services focus. Major strengths include building strong teams through

recruiting, hiring, developing, coaching and succession planning. Positive

results achieved through successful collaboration all channels of the

business. A change agent with proven skills that promote a positive work

environment. Additional expertise includes:

. Strategic Multi-Unit Leadership

. Talent Management/ Succession Planning

. Revenue/Profit Optimization

. Risk Management/ Asset Protection

Professional Experience

PETSMART, Dallas, TX 2001-

2014

District Manager (2008-2014)

Full accountability P&L sales and expense results for 12 stores and five

hotels. Led a positive work environment for over 500 District associates

through the development of leadership in the store managers.

. Mentored new regional District Managers in the company services.

. Partnered with corporate as a test District in multiple initiatives.

. Developed multiple levels of associates through hands on skill set

training programs.

Outstanding Achievements

. 2012 Chloe Humanitarian Award

. 2012 160 points achieved on a 160 possible operations score card

. 2009 Best Shrink Performance to Plan

District Services Manager (2002-2007)

Oversaw PETSMART services business for up to four Districts/ 67 stores.

Accountable for services sales results through staffing, training and

operational accountability.

. Opened and piloted original three PETSHOTELS in Dallas.

. Piloted the District Services Manager position which was rolled out

companywide.

. Delivered best on class services sales results.

Outstanding Achievements

. 2007 District Services Manager of the Year

. 2006 Top score operational score card Services

. 2005 Services Excellence Award, East Dallas

. 2004 Services Excellence Award, West Dallas

. 2003 Services Excellence Award, North Texas

. 2002 Services Excellence Award, North Texas

Senior Store Director - Columbus, OH (2001-2002)

Joined PETSMART as part of a corporate program for succession planning.

. Quickly promoted to multi-unit responsibilities in the services

business.

Katharine Ellis-Copen

Page 2

Staples Office Super Store, Columbus, OH 1995-

2001

General Manager

Opened and managed top volume regional store with full P&L sales and

expense accountability.

. Operated host store for corporate designate training.

. Facilitated company key holder and inventory management seminars.

. Operated regional copy center hub.

. Contributed over $1 million net profit yearly from 1998.

Additional Relevant Experience

Michaels Stores

Indianapolis, IN / Longview, TX / Columbus, OH

General Manager - 1994 Northeast Manager of the Year

Silk Green House, Indianapolis, IN

General Manager

Education

Bachelor of Fine Arts

Indiana University Purdue University, Indianapolis, IN

Associates Animal Science

Kirkwood Community College, Cedar Rapids, IA

Contact this candidate