D. Desiree' Middleton

**** ******* *** **

Marietta, GA 30008

770-***-****

acou0f@r.postjobfree.com

OBJECTIVE:

To obtain a position that is both satisfying and rewarding with an

established company that encourages advancement and further development of

my customer service skills.

PERSONAL STRENGTHS:

Independent thinker; capability to initiate, prioritize and follow through

on tasks to completion without supervision.

Successful in embracing new company procedures, concepts and methods.

SKILLS:

Proficient in the software's including Avaya IP agent, Microsoft Word,

Excel and Outlook.

EXPERIENCE:

Sertec Corporation - Atlanta, GA

Client Care Associate - January 2015 - Present

ServiceCheck Division

Inbound call-center that provides a Crisis Hotline, Employee Hotline, a

Fraud reporting service, and Legal Threat reporting as wells as customer

surveys, customer retention programs and brand loyalty solutions for

multiple retail industries in a full-cycle 24/7 customer service

environment.

ADP - Atlanta, GA

Client Services Representative - October 2005 - July 2014

Tele-Data Representative

Obtained the Fundamental Payroll Certification, 2012

Payroll Specialist that provided resolution to incoming clients regarding

ADP's payroll software. Researched and resolved simple to complex problems

regarding the payroll software and payroll calculations. Prepared and

processed federal documents such as; W-2's, Forms 940, 941, the MISC 1099;

as well as Money Movement products, tax filing forms, voluntary and

involuntary deductions. Familiar with working multi-state payrolls,

recordkeeping and other payroll management requirements. Proven ability to

develop and maintain long-lasting relationships with clients. Ensure and

encouraged accurate and timely processing of clients payrolls.

PEOPLE 2.0 GLOBAL, INC. - Atlanta, GA

BLUESTAR STAFFING

ROYAL STAFFING SERVICES

Customer Service Representative - August 2004 - September 2005

Contributed to the Agencies success by demonstrating the ability to

effectively and independently adapt to weekly office environment changes,

while honoring the client's deadlines and meeting their business

expectations.

Answered inbound calls regarding student profile updates, providing grades

and general account assistance and met professional and ethical standard

requirements.

Data-entry clerk position; entered 200 alpha-numeric entries per day; 10-

key at 95% accuracy, updated the clients software with customer

demographics.

Administrator position; required to answer inbound calls, faxes regarding

orders, along with other general office duties.

GMAC Financial Services, Fort Worth, TX

Selectively placed in multiple positions to accrue valuable, broad-based

experiences:

Customer Service Representative (Lease Contracts) August 1998 - June

2004

Collections/ Recovery Agent

Administrator Assistant (Bankruptcy)

Assisted in-bound customer inquiries and/or complaints; reduced loss

through legal collection practices, educated consumers regarding

contractual obligations, approved payment arrangements, provided routine

dealer buy-outs along with customer loan pay-offs; approved deferment

plans, managed credit bureau database updates; skip-traced for relevant

information.

Regulated confrontational situations quickly, negotiate settlements;

created a win-win opportunity for both parties. Demonstrated

professionalism and the ability to perform in a high-stress call-center

while participating avidly in goal-driven incentives.

EDUCATION & CERTIFICATION:

American Payroll Association - Marietta, GA, USA April 2013

Fundamental of Payroll Certification (FPC)

Lincoln College of Technology - Marietta, GA, USA November 2010 -

July 2012 Associate of Applied Science Degree

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