Technical Skills

. System Administration, Windows Server, Citrix XenApp, Citrix

XenDesktop, Vmware, QuickBooks, Adobe

. Project Management, Optimizing Business Processes, Developing

Strategies and Solutions

. Training, Troubleshooting, Problem Solving, Team building and

management

. Windows, Apple, Linux, Tablets, Iphones, Laptops, Androids, Microsoft

Office

I have over 11 years of experience consulting, selling, deploying,

and supporting IT infrastructure. I have spent several years working

closely with business owners and executives deploying IT systems used

enterprise wide.

Education

Florida International University (FIU)

Major: (MBA) Masters International Business

American InterContinental University (AIU)

Major: (BBA) Bachelor's Degree in Business Administration -

Accounting/Finance (GPA: 3.50)

Minor: (AA) Associates of Arts - Computer Information Systems (GPA: 3.29)

Miami Lakes Technical Education Center, Miami Lakes, Fl 1999

Certificate, Electronics, Minor: Micro Computer Concepts (GPA: 3.86)

Tech Pros Group: LAN WAN Administration Internship

Certifications

. Certified Microsoft Network Administrator

. Microsoft Certified Professional

. Comptia Linux Plus,

. Wideband Certified Network Engineer

Experience

Edwards Powers

November 2011 -

Present

Sr. IT Business Analyst

I am responsible consulting clients on the latest technologies and upgrades

for IT Infrastructures.

. Served as primary contact for business clients,

. Generated leads, closing sales of services and hardware to meet sales

goals

. Partition servers into multiple systems through VMware

. Designed and deployed Windows Active Directory Groups, Organizational

Units, and Security Policies

. Virtualized applications to be accessed via web through Citrix

technologies

. Installed and configured ACD and IVR systems with Asterisk Linux

. Designed Corporate branding items such as Logo, web site, letter head,

business cards, and forms

. Aided clients in obtaining loans to fund business growth and

technology upgrades

Arise Virtual Solutions

October 2009 to November 2011

TSE Tier 2

This position required specific knowledge of

. Deployed Citrix Xenapp desktop and application virtualization

technology

. Supported network, which consisted of 85k remote agents and 250-

networked applications.

. Administered Citrix Metaframe Servers, Citrix Xenapp, Vmware Sphere,

AS400, Mocha Soft, HEAT, Avaya Telephone systems, VCMS, LogMeIn,

Active Directory, Windows and Mac Operating Systems.

Volt Technical Resources (Information Technology), Blue Bell, PA

February to May 2009

Voting Site Network Engineer

. Network Administration of 5 high volume voting sites in Broward

County

. Uploaded encrypted drives containing sensitive data to Electronic

Voting Machines

. Ensuring 100% availability of primary and secondary high encryption

cellular networks during voting process

. Initiating synchronization of Wide Band Networks and Data Encryption

Processes

. Troubleshoot all Computers, Laptops, Tablets, Smartphones and Printer

Plotters for Maximum availability and reliable voting process

Broward County Supervisor of Elections: Fort Lauderdale, FL

July to Nov 2008

Broward County Supervisor of Elections Site Engineer

Monitoring networks, nodes, and print systems used in county, state, and

national electoral processes.

Upgraded computers and laptops from XP SP1 to SP2.

Tech Theory Inc., Dade/Broward, Florida 2005 to 2008

IT Business Consultant

. Managed team of 10 technicians

. In charge of purchasing, configuring, and installation of new and

recycled hardware systems and software configurations to upgrade

additional infrastructure, service packs, or feature sets.

. Served as initial contact for troubleshooting and technical analyst

. Managed projects and purchases within clients budgets, negotiated

financing terms.

The Answer Group, North Lauderdale, Florida 1999 to 2007

Technical Support Engineer/ Helpdesk Supervisor

My responsibilities include managing team of technicians, installing and

maintaining networks, deploying operating systems, updating operating

systems, computer upgrades, troubleshooting and installing,

hardware/software support, Securing networks, and building computer

systems. My typical work day includes performing maintenance of personal

computers and peripheral equipment, by identifying problems, and providing

appropriate solutions. Solutions are then delivered through telephone

technical support, remote support via the internet or onsite visit.

. Assisted office personnel with hardware and software problems,

provided troubleshooting, and owned desktop and network issues to

resolution, achieving a very high success rate.

References Available Upon Request

Contact this candidate