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Customer Service Manager

Location:
Atlanta, GA
Salary:
30000
Posted:
March 21, 2015

Contact this candidate

Resume:

Pamela D. Morris

**** ********* *****

Scottdale, GA 30079

770-***-****

acoto7@r.postjobfree.com

Objective

Over 7 years' experience as a professional writer and 12 years of

responsible corporate experience as an Executive Administrative

Assistant/Office Manager/Accountant with a proven record of accomplishment

in the areas of accounting, customer relations, scheduling, staff

supervision, and general office operations. Strong organizational abilities

combined with excellent interpersonal, communication, and leadership skills

that allow me to work effectively with other people at all levels.

Professional Summary

Loan/Collection Manager Executive Administrative

Assistant

Customer Service Professional Freelance Writer

Accounting/Bookkeeping Office Manager

Strengths

Major strengths include multi-tasking, strong leadership, excellent

communication/verbal skills, strong team player, attention to detail,

superb work ethics, ability to overcome challenges, execute sound

decisions, exceptional administrative/customer service skills, and a clear

vision to accomplish the company goals and objectives. Accustom to

handling sensitive, confidential records; demonstrate a history of

producing accurate, timely meeting reports; poise and competent with the

ability to easily transcend cultural differences; thrive in deadline-driven

environments; outstanding team-building skills. I am a creative writer who

know you have something important to say, but finding the best way to

convey your message is sometimes a real challenge. When your best ideas

become lost if your message isn't presented in clear and concise format. A

creative writer who will write that best for you. I will work to do the

following:

.Write entertaining articles with your message in mind.

.Increase your ranking with well written keyword rich articles (don't

worry, we do more than just add keywords)! We make sure the article makes

sense!

.Ghost write your publication in your own writing style.

.Add a creative written touch to any sort of written material. Get a

memorable cover letter for your next job, a brochure with sly humor, or any

written work to make your business or cause stand out!

.Give you more reasons why you should hire me.

Education

Liberty University --Maintaining Bachelor in Business, Finance

(Graduate in fall of 2015)

Western International University - Phoenix, AZ

Associate's Degree in Business, Finance 2008

ITT Technical Institute

Accounting Vocational Certification, 2000

Experience

The Boss Lady Mae Show, Atlanta, GA (Part-Time from home)

Executive Administrative Assistant\June 2014-Present

. Research and write/provide the latest topics to be discussed on the

show

. Handle all of Boss Lady Mae's booking, calendar, appearances, and

traveling arrangements.

. Perform all the clerical duties such as answering the main phone line,

sending letters to the show's sponsors, guests, and fans.

. Blogger for the show

Laughing at Leukemia, Inc., Atlanta GA (Part-Time from home)

Assistant Director\January 2013-Present

. Handle the day to day operation as well as making sure our social

media accounts postings are current

. Perform all our bookkeeping duties through QuickBooks

. Handle all the traveling arrangements, schedule meetings, and maintain

the Founder/CEO calendar

. Research and find federal, state, and local grants for the company

. Plan fundraising/benefit gala to raise money for our customers

. Direct interaction with all our customers to ensure all their needs

are met

Hilton World Wide- Carrolton, Texas (work from home)

Customer Service Agent\ July 2010-June 2012 (Part-time)

. Receive inbound calls

. Plan customers' travel by scheduling US and International hotel stays.

. Assist guests by selecting locations to support their staying at

Hilton hotels and resorts.

SBS Consulting Firm LLC-Atlanta GA (work from home)

Executive Administrative Assistant/Accountant February 2009 - December 2011

. Provided direct support to the Owner/CFO.

. Answered the telephone, file, type all the correspondents; maintained

the Owner/CFO calendar/travel arrangements; created the company

newsletters and handled all hiring ads for various positions

. Resolved complaints that regularly require the use of judgment and the

interpretation of policies and procedures.

. Back-up person on invoicing, collection, payroll, accounts receivable

and accounts payable. Performed accounts receivable, collection, and

billing duties on a daily basis.

. Followed through on issues raised by constituents and researched

information as it was requested

Memphis City School- Memphis, Tennessee

Administrative Secretary/September 2006-July 2008

. Scheduled appointments, assisted the supervisor with any problem that

may have occurred, and took messages

. Responsible for balancing the daily incoming funds generated by the

department and then making deposits on a daily basis

. Maintained all record-keeping procedures without error

AAA Cash Fast- Southaven, Mississippi

Loan/Credit Manager/May 2002-August 2006

. Prepared work schedule and work hours for payroll

. Making recommendation for the disposition of the loan

. Set credit limit on new customer accounts, review limits of current

customers and made revisions to their credit limit

. Handle collection on past due accounts

. Made daily deposits once all the receipts have been balanced

. Performed manager reports to send to the home office

Other Experience

Odesk Consultant/June 2012-Present

. Publishing Manager; help client to get their book published through

research and writing to publishing companies; very successful in

helping clients to get their book published

. Research, write E-Books, Blog and articles.

. Accounts Receivable/Collection Specialist; was very successful in

helping clients to collect on past due invoices that were 2 to 3 years

old

. Bookkeeper/Accounting; help clients to get and keep their books

current, track bills and process monthly bill payment, balance

investment and record in QuickBooks, enter new budget annually, keep

record for annual audits and record weekly deposits.

. Virtual Assistant' perform administrative/clerical duties

. Executive Assistant; Provide high-level administrative support by

conducting research, prepare invoices, reports, memos, letters,

financial statement, preparing statistical report, arranging

conference calls, scheduling meeting, Train and supervise lower-level

clerical staff and performing clerical functions such as preparing

correspondence.

Software

Microsoft Word, Excel, PowerPoint, Outlook, Access, QuickBooks, PeopleSoft,

and Oracle



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