** ***** **

Lino Lakes, MN *****

651-***-****

acotfj@r.postjobfree.com

acotfj@r.postjobfree.com

Sarah j mcadam

•

SKILLS & Exceptional detail-oriented skills.

ABILITIE

• Self-motivated, strong ability to work independently and as a team.

S

• Advanced organizational skills and time management.

• Strong analytical, communication- written and verbal- skills.

• Extremely proficient PC skills including Microsoft Access, Word, Excel, PowerPoint,

Social media sites etc.

• 7 years of customer service/ administrative duties

• 4 years of data entry skills.

• 50 WPM and 10 Key.

EXPERIENCE

MORTGAGE ANALYST/ DATA ENTRY SPECIALIST

November 2013 – May 2014 Wells Fargo Home Mortgage Minneapolis, MN

● Analyzed all mortgage documents from the appraisal to the HUD and verified the documents

information was correct.

● Required to stay in compliance with Wells Fargo’s, Fannie and Freddie’s policies and

guidelines.

● Contacted lenders when an issue was noticed with a loan they submitted for review, educated

the lender on how to correct the issue.

● Administrative responsibilities that included faxing, emailing, answering phones and mailing

out documents to our lenders.

Business Phone Banker/Coach 3

June 2009 – November 2013 Wells Fargo Business Call Center Shoreview, MN

• Trained and coached new hires on Wells Fargo’s policies and guidelines.

• Motivated new hires on meeting and succeeding set goals.

• Preformed one on one’s with each new hire to make sure they knew what was expected

of them in their new role including but not limited to job duties, sales goals, attendance,

etc.

• Excelled at meeting my set goals for sales and customer service scores which allowed

me to advance into the Coaching and Training role.

ANOKA RAMEY COMMUNITY COLLEGE

EDUCATION

CURRENTLY ENROLLED

BUSINESS MANAGEMENT/ ASSOCIATES

MAPLE GROVE SENIOR HIGH SCHOOL MAPLE GROVE, MN

2004 – 2008 DIPLOMA

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