POONAM SAVANT

678-***-**** (Cell)

acotdp@r.postjobfree.com

Location: Atlanta, GA 30346

5+ years of experience

OBJECTIVES

My objective is to carve a successful career as a reliable Quality Analyst/

Software Tester in the high-tech industry. I am looking forward to an

opportunity that offers professional growth while being resourceful,

innovative and flexible.

CAREER SUMMARY

. 5+ years of experience in financial, human resource, benefits, payroll,

administrative, technical and insurance domain.

. Expertise in using bug tracking tools viz. Mercury Quality Center

Enterprise (QC) and JIRA.

. Expertise in working with RDBMS technologies like SQL and Oracle 11g and

working on tools like SQL Developer and Toad.

. Expertise in Test Plan Creation, Documentation, Manual/ Regression

Testing and Defect Tracking.

. Expertise in Performance Testing using tools such as HP Load runner.

. Expertise in functional and regression test automation using tools like

HP QTP.

. Knowledge on web technologies viz. HTML, XHTML and XML.

. Knowledge on working environments like Agile/ Scrum and Waterfall Model.

. Experience on working in Microsoft applications such as Project, Access,

Word, Visio, Excel, Outlook and PowerPoint.

. Excellent analytical, writing and communication skills

. Hold a Bachelor's degree in Science (Electronics & Technical Management)

and a Post Graduate Diploma in Computer Management, from renowned and

accredited universities.1

. Served renowned clients such as ADP, JP Morgan Chase, Citibank and

Norwich Union (Aviva), etc.

. Experience in case documentation, troubleshooting, collaborating and

following up with different teams and bringing client issues to closure.

. Demonstrated expertise in following instructions closely and paying

attention to detail.

. Successfully completed Software Testing course.

VISA STATUS:

Employment Authorization Document (EAD) valid until January 2016 (Renewable

every year).

PROFESSIONAL EXPERIENCE

Employer: Automated Data Processing (ADP) (Mar 2014 - Present)

(Alpharetta, GA, US)

Designation: Associate- Client Employee Service and Resolutions

Representative

Role: I work on CRM, Portal, Client Supplemental Database, Netsecure,

Workforcenow 2.0, 6.0,7.0, Partner Access, Dependent verification system,

Documentum, Lumin, Citrix- R.S.V.P and PMEI, Enterprise E-time, Bomgar,

Total Absence Management etc. I have in depth domain knowledge about human

resources, payroll, benefits, taxation, leaves, etc.

My day-to-day responsibilities include exploring and troubleshooting user

settings, administrative settings, security groups and checking application

compatibility. I raise and assign incident tickets, collaborate, follow up

with different teams, and bring issues to closure. I perform remote support

sessions using Bomgar tool to help resolve system errors and provide

technical and navigational assistance to client to access the portal, run

reports, launch training modules, etc.

Extensive case documentation is required in Siebel CRM tool. I also run

wildcard search and run SQL queries in Siebel CRM, Workforce-now portal and

partner access. I have strived to develop consistency in quality metrics

and provided suggestions that were implemented by the management.

Employer: Software Paradigms International (Feb 2014 - Mar 2014)

(Atlanta, GA, US)

Designation: Administrative Assistant

Role: I have made travel and accommodation arrangements for corporate

executives. I was a single point of contact for business travel. I worked

on applications such as the travel portal and zimbra. I also developed the

client billable expenses calculator and streamlined the process.

Employer: WNS (World Network Services) Ntrance Pvt. Ltd. (Aug 2006 - April

2007)

(Pune, Maharashtra, India)

Designation: Senior Customer Service Associate

WNS is a giant and renowned multinational company in India.

Client: Norwich Union (Aviva)

Role: Norwich Union (Aviva) is a renowned insurance company in Norwich,

United Kingdom. I was a part of the Group Personal Pension project, which

dealt with managing the premium amount for the employees on an employer's

payroll. My role consisted of matching the scanned bill and the employer

bill and adjusting the premium amount as per the percentage or as per the

increment and decrement. Apart from that, I have handled various tasks

related to the employer policy plan. I was also responsible for adding and

deleting entrants from the policy. I was a trainer for the pilot project

due to my outstanding product knowledge and client appreciations. I have

taken the "Train the Trainer" workshop and made PowerPoint presentations. I

have received client appreciations for performing all tasks with

perfection.

Employer: Mphasis Pvt. Ltd. An HP Company. (May 2003 - July 2006)

(Pune, Maharashtra, India)

Designation: Senior Customer Service Executive

Mphasis is a renowned multinational company in India.

JP Morgan- Chase and Citibank are renowned financial institutions in the

United States of America.

Client: JP Morgan Chase (Retail Operations)

Role: Retail Operations was a technical project. I have received

appreciations for call quality and my consistent performance. I resolved

issues for retailers carrying the EBT machine and trained them on how to

use the machine. I also helped clients program the machine and troubleshoot

in case of any technical problems. I have performed quality check and

handled research tickets in the project. I also undertook projects to boost

the morale of the team.

Client: JP Morgan Chase (Chase Bill Pay system)

Role: Chase Bill Pay was a part of the Chase online bill pay system. I

provided technical assistance to Chase clients in creating new accounts,

setting up banking information online. I also researched credit card and

mortgage payments and resolved error codes for clients on the Chase Bill

Pay website. I performed a role of the floor supervisor, where I was

required to handle escalations and research tickets for resolving

functional issues with Chase Bill pay website and customer payments. I have

received many accolades for soft skills. I received appreciation for

providing quality work when managing data and handling clients. I have

taken the leadership workshop for the project.

Client: CitiBank (Electronic Financial Services)

Role: I was responsible for providing customer services for Citibank

clients. Electronic Financial Services project dealt with U.S citizens who

received benefits from the government on their EBT card. I issued new

cards, activated cards, updated client records, cancelled cards, provided

benefits due date, tracked transactions and helped resolve transaction

errors. I also assisted clients in locating ATM locations. I have received

many appreciations for call handling and providing quick resolutions to

clients. I was also required to perform systems regression testing on the

customer database (tandem).

EDUCATION

Bachelor of Science in Technical Management, Summa Cum Laude GPA (4.0)

(April 2013)

DeVry University, Atlanta, GA

. Graduated with honors and was on the Dean's List at DeVry University.

. Received many appreciations for my thesis and papers at DeVry

University.

(Technical Management: Senior Project, Principles of Management, Career

Development,

Technology, Society and Culture, Logic and Critical Thinking, Database

Essentials for Business with Lab, Statistics for Decision-Making,

Fundamentals of E-Commerce, Advanced English Composition, Data Analysis

with Spreadsheets with Lab, Global Issues in Business,

Project Management, English Composition, Introduction to Business and

Technology & Computer Applications for Business with Lab)

Project: Robotic Surgery, Dynamic Solutions Consulting & Japan, Sapporo -

Wal-Mart

Post Graduate Diploma in Computer Management (July 2008)

University of Pune, Indian Institute of Cost Research & Management, Pune,

INDIA

(Computer Management: Elements of Information Technology, Introduction to

graphic user Interface using Visual Basic, 'C' programming & Database

Management System (RDBMS), Written Analysis & Communication, Software

Engineering, Oracle (SQL), Web Programming (HTML), Business English, Web

Designing & Project)

Project: Airline Ticket Reservation System.

Bachelor of Science in Electronics (March 2005)

University of Pune, Fergusson College, Pune, INDIA

(Electronics: Electronics, Math, Chemistry, Physics & English)

Project: A.C Mains Voltage Calculator.

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