Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Rochester, MI
Posted:
March 19, 2015

Contact this candidate

Resume:

Jennifer Yemec

**** ***** **.

Rochester, MI. *8306

248-***-****

BACKGROUND SUMMARY

Extensive experience providing counseling, patient care, and leadership

within an adult rehabilitation facility, child / adolescent facility and

The Women's Crisis Center. Additional experience in customer service

skills in a wide variety of positions. Particularly effective in planning,

developing, and implementing therapeutic and educational activities and

programs. Great organizational skills, familiarity with different forms and

computer programs.

PROFESSIONAL EXPERIENCE

New Horizons Rehabilitation Facility, Inc.- Auburn Hills, MI. 2007-

current

Employment rehabilitation facility disabled adults.

. Caseload of 45+ adults.

. Provide counseling intervention services daily.

. Strong problem solving skills.

. Create and implement work related goals for individuals.

. Minimize and defuse stressful situations.

. Complete billing and additional paperwork for funding agencies.

. Work closely with families and/or group homes to provide the best

services available for this population.

. Efficient in CRIS and company forms.

. Understanding of CARF standards

The Wyndgate Golf Course- Rochester, MI. 2005- 2007

Exclusive golf course, clubhouse and banquet facility utilized for catering

special events.

SERVER

. Provides service to 100-400 customers per event in an upscale

environment.

. Utilized good communication skills with co-workers to ensure precise

timing and coordination used for special events.

. Took opportunities to build rapport with diverse populations.

ST. JOSEPH MERCY - FOX CENTER, PONTIAC MI. 2001-2003

Provider of child, adolescent and adult psychiatric and substance abuse

care for individuals.

MENTAL HEALTH TECHNICIAN

. Provided care for youth and adults with psychiatric and/or substance

abuse issues.

. Co- facilitated group therapy sessions, ranging in size from 3-13

individuals on daily base.

. Facilitated up-to-date classes on substance abuse, eating disorders,

depression, grieving and loss, healthy choices, and coping skills.

. Facilitated leisure activities to help empower individuals to understand

how to make more positive choices and to set productive goals for

themselves.

. Created and facilitated counseling sessions with up to 30 individuals

using art and games to help them effectively communicate problems and

concerns.

CHILDREN'S VILLAGE, PONTIAC, MI.

1999-2000

Detention facility for over 500 youth, which teaches coping skills and

consequences for negative behavior.

STUDENT INTERN

. Provided long term therapy for over 100 female teens in crisis

situations.

. Developed behavior modifications for over 30 clients.

. Participated on a 15-member treatment team to implement current service

plans that resulted in at least a 50-75% decrease in incident reports,

violent and verbal.

Yemec, pg. 2

ROOSEVELT ELEMENTARY SCHOOL, KEEGO HARBOR, MI. 1997-1999

Educational facility for over 500 elementary school children of diverse

populations.

STUDENT INTERN

Developed strategies to increase positive peer and classroom interactions

through several methods of therapeutic activities.

. Developed, implemented and facilitated three different therapeutic

groups.

. Supervised 15 different student groups ranging in grade kindergarten to

third.

. Participated in interviews with students and parents to determine

emotionally impaired status and placement.

EDUCATION

B.A. SOCIAL WORK, UNIVERSITY OF MICHIGAN, FLINT.

12/2000

. HONORS SOCIETY @U OF M - FLINT, MI.

1998-2000

A.A. MENTAL HEALTH / SOCIAL WORK, OAKLAND COMMUNITY COLLEGE AUBURN HILLS,

MI.

1998

OTHER RELEVANT TRAINING

CPR and FIRST AID TRAINING

7/11-7/13

RECEIPIANT RIGHTS and DUE PROCESSCERTIFICATE

09/2013

SOCIAL WORK LICENSING

2003-2006

MORC TRAINING

1991-1996

VOLUNTEERED AT:

. Family Matters Seminar, as a Facilitator at OCC Auburn Hills

1996-1998

. Women's Survival, Child Care Center

1998

ADDITIONAL ACHIEVEMENTS

EXCELLENTEMPLOYER PERFORMANCE REVIEWS 2007-

2012

LETTERS OF APPLAUSE FROM PREVIOUS PATIENTS

2001-2003



Contact this candidate