Soon (Michael) U. Min

**** ***** ***** ****** *****:

acosjz@r.postjobfree.com

Omaha, NE 68164 Home 402-***-****

OBJECTIVE: A rewarding and challenging position in a leading corporation,

with the potential for growth and advancement.

EXPERIENCE:

2013 - Present Bank of America, Simi Valley, CA

Officer, Techology Project Solutions Consultant

. Supports for End to End Technology for programs,

projects, and break fixes.

. Performs management responsibilities relating to

information technology implementations, upgrades,

conversion and recovery.

. Manages multiple projects, a single major project or

break/fix. Partners with Program and Project Managers

and SMEs to create business requirements for

technology solutions.

. Assist with technology estimates, manages low to

moderate complexity technology solutions for projects

to a full-scale deployment in a live environment and

test environment.

. Assist in the UAT, planning, designing test cases,

selection of testing team, executing test cases,

documenting, bug fixing, and sign-off.

. Quality Center subject matter expert, was looked upon

often to process and upload test scripts, execute test

scripts, and report defects to technology for

resolution or enhancement.

. Manages to timelines, communicates project/break & fix

status and has matrix management responsibility.

. Build positive "give and take" relationships with

stakeholders.

. Use the right questions and tools to uncover root

causes to business challenges, identify opportunities,

and make recommendations.

2011 - 2013 Bank of America, Simi Valley, CA

Operations Project Consultant

. Responsible for the day-to-day resolution of complex

problems and the execution of complex transactions for

multiple sites and larger business unit(s), including

research.

. Manages projects and direct activities of a team

related to special initiatives of an operations

nature.

. Functions as the technical expert in their assigned

area.

. Builds strong relationships with Business Partners

across LOBs. Has in-depth understanding of the

business unit's operations processes and implications

on other groups within the operations function and

other divisions within the company.

2003 - 2011 Countrywide/Bank of America, Simi Valley, CA

Bookloss Operations Analyst, Sr.

. Audit HUD and 3rd Party Loans: combine available facts

to ensure compliance with all internal procedures and

external federal/state/investor regulations.

. Reconcile financial transactions to ensure maximum

recovery.

. Review foreclosure, eviction, property preservation, and

bankruptcy documents and verify timelines are met.

. Perform and report quality control audits on the

Bookloss Unit and After Sale Unit.

. Prepare and report present loss reports to senior

managers.

2001 - 2003 Recon Trust a division of Countrywide Home Loans, Simi

Valley, CA

Trustee Sale Officer

. Process sale bids/Trustee's deed (sale deed): enter

all bid amounts according to statute and sale results

the same day as the sale, forward final package to

client and the Trustee's deeds to record within state

requirements to comply with client guidelines as well

as to keep a high accuracy rate and reduce potential

losses.

. Complete audits according to state regulations. Close

and bill on all reinstated, paid off, and canceled

foreclosures: complete thorough audit of fees and

submit correct final invoice by close of business day

or next business day.

. Complete and disburse 3rd Party Surplus Funds

according to state regulations.

1996-2001 Countrywide Home Loan, Simi Valley, CA

Assistant Team Leader - Payment Processing

. In charge of department's goal to receive, review, post, and deposit all

mortgage payments in the most accurate, cost effective, and timely

manner.

. Regulate work among employees.

. Create daily reports for department.

. Assist department throughout the company by receiving checks that are

applied to the mortgage accounts and posted manually or through the NCR

7780 system.

. Reverse and correct mistakes that other technicians created.

. Train new employees on department procedures and guidelines.

. Work with Payoff department by sending out payoff demands.

. In charge of printing "pay by phone" transactions made

by Countrywide Home Loans customers taken by the

Collections Department on a daily basis

EDUCATION:

1987-1990 Pierce Junior College, Woodland Hills, CA

Major: Business Administration

2012 - Present Metropolitan Community College, Omaha, NE

Major: Computer Technology Transfer - Information

Assurance

SKILLS: Extensive knowledge and efficiency in Microsoft Word, Excel,

PowerPoint, and Outlook.

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